Bir Diş Kliniğinin Performansını Etkileyen Faktörlerin Analizi

Öz

Sağlık hizmetlerinde kalite ve verimlilik yönetimi, son kırk yılda büyük ilgi gördü. Literatürde sağlık hizmeti performansının çeşitli yönlerini ele alan birçok araştırma makalesi yayınlanmıştır. Bununla birlikte, tıbbi kuruluşlar ve hastaneler, performans ve kalite iyileştirme araçlarıyla ilgili olarak hala yeterli teknik bilgiye sahip değildir. Bu makale, bir diş kliniğinde çeşitli faktörlerin sağlık hizmeti performans ölçümleri üzerindeki etkilerini incelemek için bir prosedür sunmaktadır. Özellikle bir diş kliniği sisteminde detayli bir proses analizi yapılıp, deney tasarımı ve ilgili analizler kullanılarak, tedavi türleri, diş hekimi deneyimi ve hasta yaşının tedavi süreleri üzerindeki etkileri incelenmiştir. Burada sunulan prosedür, sağlık hizmeti yöneticileri için sağlık hizmeti kuruluşlarında performans ve kalite iyileştirme araçlarının yararlı bir uygulamasını göstermektedir.

Anahtar Kelimeler

• Sağlık Yönetimi
• Diş Sağlığı
• Diş Tedavi Süreleri
• Klinik Performans
• Sağlık Hizmeti Verimliliği
• Deney Tasarımı

Analysis of Effects of Some Factors on Performance of a Dental Clinic

Abstract

Quality and productivity management in healthcare has received considerable attention over the past four decades. Many research papers dealing with various aspects of healthcare performance have been published in the literature. However, medical organizations and hospitals are still lacking enough technical knowledge related to performance and quality improvement tools. This paper presents a procedure to study the effects of various factors on healthcare performance measures in a dental clinic. Particularly, we have analyzed a dental clinic system and investigated the effects of treatment types, dentist experience, and the patient age on treatment times using design of experiment and related analysis. The procedure presented here demonstrates a useful application of performance and quality improvement tools in healthcare organizations for healthcare managers.

Keywords

• Healthcare Management
• Dental Healthcare
• Dental Treatment Times
• Clinic Performance
• Healthcare Efficiency
• Design of Experiments

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