Research Article
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Year 2018, Volume: 10 , 197 - 202, 12.09.2018

Abstract

References

  • Shago, N. E. (2005). Student Satisfaction Survey as a Quality Improvement Tool at Tshwane University of Technology. A Dissertation from Faculty of Education, Tshwane University of Technology. Retrieved from http://libserv5.tut.ac.za:7780/pls/eres/wpg_docload.download_file?p_filename=F1398256005/shago.pdf. Jannecke Wiers-Jenssen, Bjorn Stensaker and Jens B. Grogaard (2010). Student Satisfaction: Towards an Empirical deconstruction of the concept. Journal of quality in higher education. Vlolume 8, pp. 183-195, 2002. Online publication. Edens, D. (2012) The value of student satisfaction assessment for profit-higher education institutions. Retrived from https://www.ruffalonl.com/documents/shared/Papers_and_Research/2012/Career_School_Assessment_Edens.pdf Cawelti, G., (2004) handbook of Research on Improving Student Achievement. Huitt, W., Huit M, Monetti, D., and Hummel, J. (2009). A system based Synthesis of Research Related to Improving Student Academic Performance. Retrived from http://citeseerx.ist.psu.edu/viewdoc/download;jsessionid=4AAB864F3D828A8B3D563A254B4D20C6?doi=10.1.1.187.1654&rep=rep1&type=pdf Schreiner, L.A. (2009) Linking Student Satisfaction & retention. Research Study. California: noel-Levitz, Inc Azusa Pacific University. Retrived from http://learn.ruffalonl.com/rs/395-EOG-977/images/LinkingStudentSatis0809.pdf Thorsten G., Stefan F., Roediger V., & Michaela G. (March, 2010) Examining Student Satisfaction with Higher Education Services: Using a New Measurement Tool. In International Journal of Public sector Management. Appleton-Knapp, S.L. and K.A. Krentler (2006). Measuring Student Expectations and their Effects on Satisfaction: The Importance of Managing Student Expectation. Journal of Marketing Education, 28 (3), 254-264. Martin A. O’Neill, Adrian Palmer (2004), "Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education", Quality Assurance in Education, Vol. 12 Issue: 1, pp.39-52, https://doi.org/10.1108/09684880410517423 Kevin M. Elliot & Dooyoung Shin (2004), “Student Satisfaction: An Alternative Approach to Assesing this Important Concept”, Journal of Higher Education Policy and Menagement, volume 24, issue 2, pp. 197-209. Kaub, K., Karbach, J., Biermann, A., Friedrich, A., Bedersdorfer, H. W., Spinath , F.M. (2012), Vocational interest and cognitive ability of first-year teacher candidates as a function of selected study mayor. Z. Pedagogische Psychol. 26, p.p. 233-249. Zeithaml, V.A., Berry, L.L., Parasuraman, A.(1990) Delivering service quality. New York : Free Press. Liao, P., Hsieh, J. (2011), “What influencies internet based learning?” Social Behavior and personality: An international journal, 39, p.p. 887-896. Graunke, S. S., & Woosley, S. A., (2005), “An exploration of the factors that affect the academic success of college sophomores”. College student journal, 39, 367-376. Nauta, M.M. (2007), “Assesing College Students’ satisfaction With Their Academic Majors”. Journal of Career Development, 15(4), p.p. 446-462. Gruber, T., Fus, S., Voss, R., & Glaser-Zikuda, M (2010), Examining student satisfaction with higher education services: Using a new measurement tool. The international Journal of Public Sector Management, 23, pp. 105-123. Machado, M. L., Brites, R., Magalhaes, A., & Sa, M.J. (2011), Satisfaction with higher education: Critical data for student development. Europian Journal of Education, 46, pp.415-432. Bateson, R., & Taylor, J. (2004), Student involvement in university life-Beyond political activism and university governance: A view from Central and Eastern Europe. European Journal of Education, 39, pp. 471-483. Lounsbury, J. W., Saudargas, R. A., Gibson, L. W., and Leong, F. T. (2005), An investigation of broad and narrow personality traits in relation to general and domain-specific life satisfaction of college students. Res. Higher Educ. 46, pp. 707-729. Debbie Clewes (2003), A Student-centered Conceptual Model of Service Quality in Higher Education. Quality in Higher education, Vol. 9, No. 1. Akil, M. (2011), International student support in European high education (Review of the ACA Papers on International Cooperation in education). International review of Education, 58, pp. 297-300.

Student Satisfaction, Needs, Learning Outcome and Motivation: A Case Study Approach at A See-University

Year 2018, Volume: 10 , 197 - 202, 12.09.2018

Abstract

In this paper we deal with the factors
which are related to student satisfaction concerning their needs, satisfaction
of learning outcomes and motivation factors. The analyses shows that the
academic quality of teaching is very important factor of the student
satisfaction. Except the quality of teaching methods, one can conclude that the
social climate, social conditions offered from the University should be taken into
the consideration as very important factor of their motivation for study. 
We analyze the
relationship
between student satisfaction factors with student performance and student persistence. We examined how
the variables as personality, cognitive and achievement-related variables
(academic achievement), as well as various motivational constructs were
associated with different forms of satisfaction (satisfaction with study
program, satisfaction with the conditions of the academic program, satisfaction
with the environment, satisfaction with the stress factors, etc. ).
The research involved both qualitative
and quantitative methodologies.
The results are
obtained from a survey realized with students of the SEE-University
. The results were analyzed using the Statistical Package
for the Social Sciences
.

References

  • Shago, N. E. (2005). Student Satisfaction Survey as a Quality Improvement Tool at Tshwane University of Technology. A Dissertation from Faculty of Education, Tshwane University of Technology. Retrieved from http://libserv5.tut.ac.za:7780/pls/eres/wpg_docload.download_file?p_filename=F1398256005/shago.pdf. Jannecke Wiers-Jenssen, Bjorn Stensaker and Jens B. Grogaard (2010). Student Satisfaction: Towards an Empirical deconstruction of the concept. Journal of quality in higher education. Vlolume 8, pp. 183-195, 2002. Online publication. Edens, D. (2012) The value of student satisfaction assessment for profit-higher education institutions. Retrived from https://www.ruffalonl.com/documents/shared/Papers_and_Research/2012/Career_School_Assessment_Edens.pdf Cawelti, G., (2004) handbook of Research on Improving Student Achievement. Huitt, W., Huit M, Monetti, D., and Hummel, J. (2009). A system based Synthesis of Research Related to Improving Student Academic Performance. Retrived from http://citeseerx.ist.psu.edu/viewdoc/download;jsessionid=4AAB864F3D828A8B3D563A254B4D20C6?doi=10.1.1.187.1654&rep=rep1&type=pdf Schreiner, L.A. (2009) Linking Student Satisfaction & retention. Research Study. California: noel-Levitz, Inc Azusa Pacific University. Retrived from http://learn.ruffalonl.com/rs/395-EOG-977/images/LinkingStudentSatis0809.pdf Thorsten G., Stefan F., Roediger V., & Michaela G. (March, 2010) Examining Student Satisfaction with Higher Education Services: Using a New Measurement Tool. In International Journal of Public sector Management. Appleton-Knapp, S.L. and K.A. Krentler (2006). Measuring Student Expectations and their Effects on Satisfaction: The Importance of Managing Student Expectation. Journal of Marketing Education, 28 (3), 254-264. Martin A. O’Neill, Adrian Palmer (2004), "Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education", Quality Assurance in Education, Vol. 12 Issue: 1, pp.39-52, https://doi.org/10.1108/09684880410517423 Kevin M. Elliot & Dooyoung Shin (2004), “Student Satisfaction: An Alternative Approach to Assesing this Important Concept”, Journal of Higher Education Policy and Menagement, volume 24, issue 2, pp. 197-209. Kaub, K., Karbach, J., Biermann, A., Friedrich, A., Bedersdorfer, H. W., Spinath , F.M. (2012), Vocational interest and cognitive ability of first-year teacher candidates as a function of selected study mayor. Z. Pedagogische Psychol. 26, p.p. 233-249. Zeithaml, V.A., Berry, L.L., Parasuraman, A.(1990) Delivering service quality. New York : Free Press. Liao, P., Hsieh, J. (2011), “What influencies internet based learning?” Social Behavior and personality: An international journal, 39, p.p. 887-896. Graunke, S. S., & Woosley, S. A., (2005), “An exploration of the factors that affect the academic success of college sophomores”. College student journal, 39, 367-376. Nauta, M.M. (2007), “Assesing College Students’ satisfaction With Their Academic Majors”. Journal of Career Development, 15(4), p.p. 446-462. Gruber, T., Fus, S., Voss, R., & Glaser-Zikuda, M (2010), Examining student satisfaction with higher education services: Using a new measurement tool. The international Journal of Public Sector Management, 23, pp. 105-123. Machado, M. L., Brites, R., Magalhaes, A., & Sa, M.J. (2011), Satisfaction with higher education: Critical data for student development. Europian Journal of Education, 46, pp.415-432. Bateson, R., & Taylor, J. (2004), Student involvement in university life-Beyond political activism and university governance: A view from Central and Eastern Europe. European Journal of Education, 39, pp. 471-483. Lounsbury, J. W., Saudargas, R. A., Gibson, L. W., and Leong, F. T. (2005), An investigation of broad and narrow personality traits in relation to general and domain-specific life satisfaction of college students. Res. Higher Educ. 46, pp. 707-729. Debbie Clewes (2003), A Student-centered Conceptual Model of Service Quality in Higher Education. Quality in Higher education, Vol. 9, No. 1. Akil, M. (2011), International student support in European high education (Review of the ACA Papers on International Cooperation in education). International review of Education, 58, pp. 297-300.
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Details

Primary Language English
Journal Section Articles
Authors

Halil Snopce This is me

Sadri Alıja This is me

Publication Date September 12, 2018
Published in Issue Year 2018 Volume: 10

Cite

APA Snopce, H., & Alıja, S. (2018). Student Satisfaction, Needs, Learning Outcome and Motivation: A Case Study Approach at A See-University. The Eurasia Proceedings of Educational and Social Sciences, 10, 197-202.