Identifying the Antecedents of Public Trust in the Citizen-Centric E-Governance

Abstract

For the success of e-governance, its focus must shift to a value-oriented and citizen-informed approach that is called citizen-centric e-governance. Trust is one of the most important issues that lead citizens to use a citizen-centric e-governance system. However, its role in accepting and using e-governance systems has not been investigated enough. The primary purpose of this study is to explore and identify the antecedents of public trust in citizen-centric e-governance. By reviewing related literature, the antecedents of public trust were extracted and tested via the survey method. Information accessibility, system quality-security, and regulation and policy environment were identified as the antecedents of public trust. Using the data of 356 questionnaires, the developed hypotheses in the research were tested via the structural equation modeling (SEM) technique. The results confirmed that the relationship between system quality-security and regulation and policy environment with public trust were significant. However, the influence of information accessibility on public trust was not significant among the research population.

Keywords

• Citizen-Centric
• E-Governance
• Public Trust

References

1. Jafari, S.M., Nikbakhsh, S., Komijani, P. & Karimi, F. (2022). Identifying the antecedents of public trust in the citizen-centric e-governance. The Eurasia Proceedings of Science, Technology, Engineering & Mathematics (EPSTEM), 17, 129-135.