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Year 2015, Issue: 45, 31 - 47, 20.07.2015

Edip Örücü Çağrı İzci

https://doi.org/10.18070/euiibfd.52993
Cited By: 3

Abstract

The aim of study is to determine the relationship between emotional intelligence and organizational citizenship and to investigate the effect of emotional intelligence on organizational citizenship behaviour for hotel employees. In this context, data set is used that collected from hotel employees which working in 4 and 5 star hotels in Balıkesir.The findings of the study revealed that there is a positive and significant relationship between organizational citizenship behaviour and emotinal intelligence of hotel employees and hotel employees' emotional intelligence has an positive effect on their organizational citizenship behaviour

Keywords

Emotional Intelligence Organizational Citizenship Behaviour Hotel Employees

References

  • AUSTIN, Elizabeth J.; Donald H. SAKLOFSKE; Sandra H. S. HUANG and De- anne MCKENNEY; (2004), "Measurement of Trait Emotional Intelli- gence: Testing and Cross-Validating a Modified Version of Schutte et al.'s (1998) Measure", Personality and Individual Differences, 36(3), pp. 555-562.
  • BIES, Robert J.; (1989), "Organizational Citizenship Behavior: The Good Soldier Syndrome", The Academy of Management Review, 14(2), pp. 294-297.
  • BOLAT, Oya İnci; Tamer BOLAT ve Oya AYTEMİZ SEYMEN; (2009), "Güç- lendirici Lider Davranışları ve Örgütsel Vatandaşlık Davranışı Arasın- daki İlişkinin Sosyal Mübadele Kuramından Hareketle İncelenmesi", Ba- lıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 12(21), ss. 215- 239.
  • BOLINO, Mark C.; William H. TURNLEY and Brian P. NIEHOFF; (2004), "The Other Side of the Story: Reexamining Prevailing Assumptions About Or- ganizational Citizenship Behavior", Human Resource Management Review, 14(2), pp. 229-246.
  • BOWLER, Wm Matthew; Jonathon RB HALBESLEBEN and Jeff RB PAUL; (2010), "If You're Close with the Leader, You Must Be a Brown Nose: The Role of Leader–Member Relationships in Follower, Leader, and Coworker Attributions of Organizational Citizenship Behavior Motives", Human Resource Management Review, 20(4), pp. 309-316.
  • CHIANG, Chun-Fang and Tsung-Sheng HSIEH; (2012), "The Impacts of Perce- ived Organizational Support and Psychological Empowerment on Job Performance: The Mediating Effects of Organizational Citizenship Beha- vior", International Journal of Hospitality Management, 31(1), pp. 180-190.
  • CHIN, Susan Tee Suan; R. N. ANANTHARAMAN and David Yoon Kin TONG; (2011), "Emotional Intelligence and Organizational Citizenship Behavi- our of Manufacturing Sector Employees: An Analysis", Management, 6(2), pp. 107-125.
  • CODIER, Estelle and Ellen ODELL; (2014), "Measured Emotional Intelligence Ability and Grade Point Average in Nursing Students", Nurse Education Today, 34(4), pp. 608-612.
  • COETZEE, Melinde and Nisha HARRY; (2014), "Emotional Intelligence as a Predictor Of Employees' Career Adaptability", Journal of Vocational Behavior, 84(1), pp. 90-97.
  • COSTA, Ana and Luisa FARIA; (2015), "The Impact of Emotional Intelligence on Academic Achievement: A Longitudinal Study in Portuguese Secon- dary School", Learning and Individual Differences, 37, pp. 38-47.
  • ÇARIKÇI, İlker; Selahattin KANTEN ve Pelin KANTEN; (2010), "Kişilik, Duy- gusal Zekâ ve Örgütsel Vatandaşlık Davranışları Arasındaki İlişkileri Be- lirlemeye Yönelik Bir Araştırma", Süleyman Demirel Üniversitesi Sos- yal Bilimler Enstitüsü Dergisi, 11, ss. 41-65.
  • DAY, Arla L. and Sarah A. CARROLL; (2004), "Using an Ability-Based Mea- sure of Emotional Intelligence to Predict Individual Performance, Group Performance, and Group Citizenship Behaviours", Personality and In- dividual Differences, 36(6), pp. 1443-1458.
  • DI FABIO, Annamaria and Donald H. SAKLOFSKE; (2014), "Comparing Abi- lity and Self-Report Trait Emotional Intelligence, Fluid Intelligence, and Personality Traits in Career Decision", Personality and Individual Dif- ferences, 64, pp. 174-178.
  • EHRHART, Mark G.; (2001), "Leadership and Justice Climate as Antecedents of Unit-Level Organizational Citizenship Behavior", Unpublished phd. The- sis, Maryland: University of Maryland.
  • EVANS, Beverley M.; (2001), "The Influence of Perceived Procedural Justice on Organizational Citizenship Behavior Among Persons Employed in the Parks, Recreation or Leisure Services Profession", Unpublished phd. Thesis, Murfreesboro: Middle Tennessee State University.
  • FALLON, Corey K.; April Rose PANGANIBAN; Ryan WOHLEBER; Gerald MATTHEWS; Almira M. KUSTUBAYEVA and Richard ROBERTS; (2014), "Emotional Intelligence, Cognitive Ability and Information Se- arch in Tactical Decision-Making" Personality and Individual Diffe- rences, 65, pp. 24-29.
  • FERNÁNDEZ-BERROCAL, Pablo; Natalio EXTREMERA; Paulo N. LOPES and Desireé RUIZ-ARANDA; (2014), "When to Cooperate and When to Compete: Emotional Intelligence in Interpersonal Decision-Making" Jo- urnal of Research in Personality, 49, pp. 21-24.
  • GÜRBÜZ, Sait ve Faruk ŞAHİN; (2014), Sosyal Bilimlerde Araştırma Yön- temleri, Ankara: Seçkin Yayıncılık.
  • HADJALI, Hamid Reza and Meysam SALIMI; (2012), "An Investigation on the Effect of Organizational Citizenship Behaviors (OCB) Toward Custo- mer-Orientation: A Case of Nursinghome", Procedia-Social and Beha- vioral Sciences, 57, pp. 524-532.
  • JAFARI, Parivash and Shabnam BIDARIAN; (2012), "The Relationship Between Organizational Justice and Organizational Citizenship Beha- vior", Procedia-Social and Behavioral Sciences, 47, pp. 1815-1820.
  • JUNG, Hyo Sun and Hye Hyun YOON; (2012), "The Effects of Emotional Intel- ligence on Counterproductive Work Behaviors and Organizational Citi- zen Behaviors Among Food and Beverage Employees in a Deluxe Hotel", International Journal of Hospitality Management, 31(2), pp. 369-378.
  • KARAKUŞ, Mehmet; (2008), "İlköğretim Okul Yöneticilerinin ve Öğretmenle- rin Duygusal Zekâ Yeterliklerinin, Öğretmenlerin Duygusal Adanmışlık, Örgütsel Vatandaşlık ve İş Doyumu Düzeylerine Etkisi", Yayınlanmamış Doktora Tezi, Elazığ: Fırat Üniversitesi Sosyal Bilimler Enstitüsü.
  • KORKMAZ, Tuğba and Ebru ARPACI; (2009), "Relationship of Organizational Citizenship Behavior with Emotional Intelligence", Procedia-Social and Behavioral Sciences, 1(1), pp. 2432-2435.
  • LIAO, Hui; (2002), "A Cross Level Analysis of Organizational Citizeship Beha- vior in Work Groups", Unpublished phd. Thesis, Minneapolis: The Uni- versity of Minnesota.
  • LÓPEZ-DOMÍNGUEZ, Mercedes; Mihaela ENACHE; Jose M. SALLAN and Pep SIMO; (2013), "Transformational Leadership as an Antecedent of Change-Oriented Organizational Citizenship Behavior", Journal of Bu- siness Research, 66(10), pp. 2147-2152.
  • LOVE, Milton S.; (2001), "The Case for the Work Group: The Work Group Con- text as an Antecedent of Organizational Citizenship Behavior", Unpub- lished phd. Thesis, Columbia: University of Missouri-Columbia.
  • MAGDALENA, Stan Maria; (2014), "The Effects of Organizational Citizenship Behavior in the Academic Environment", Procedia-Socialand Behavio- ral Sciences, 127, pp. 738-742.
  • MAHDIUON, Rouholla; Mohammad GHAHRAMANI and Ali Rezaii SHARIF; (2010), "Explanation of Organizational Citizenship Behavior With Per- sonality", Procedia-Social and Behavioral Sciences, 5, pp. 178-184.
  • MAYER, John D. And Peter SALOVEY; (1995), "Emotional Intelligence and the Construction and Regulation of Feelings", Applied and Preventive Psychology, 4(3), pp. 197-208.
  • ORGAN, Dennis W.; (1988), Organizational Citizenship Behavior: The Good Soldier Syndrome, USA: LexingtonBooks/DC Heathand Com.
  • PAVALACHE-ILIE, Mariela; (2014), "Organizational Citizenship Behaviour, Work Satisfaction and Employees’ Personality", Procedia-Social and Behavioral Sciences, 127, pp. 489-493.
  • POPESCU, Alexandra Mihaela; Daniel Frantz FISTUNG and Teodor POPESCU; (2012), "Organizational Citizenship Behavior Activity Leverage Optimi- zation in Virtual Enterprise", Procedia Economics and Finance, 3, pp. 381-386.
  • RAZ, Sivan; Orrie DAN and Leehu ZYSBERG; (2014), "Neural Correlates of Emotional Intelligence in a Visual Emotional Oddball Task: An ERP Study", Brain and Cognition, 91, pp. 79-86.
  • REIS, Matthew J.; (2002), "The Effects of Supervisor Feedback Behavior on Employee Organizational Citizenship Behaviors: The Role of Perceived Supervisor Fairness in the Social Exchange Process", Unpublished phd. Thesis, Claremont: Claremont Graduate University.
  • RUIZ-ROBLEDILLO, Nicolas and Luis MOYA-ALBIOL; (2014), "Emotional Intelligence Modulates Cortisol Awakening Response and Self-Reported Health in Caregivers of People with Autism Spectrum Disorders", Rese- arch in Autism Spectrum Disorders, 8(11), pp. 1535-1543.
  • SAĞLAM, Aycan Ç. ve Fatma YANCI; (2014), "Ortaöğretim Okulu Öğretmen- lerinin Duygusal Zekâları ile Örgütsel Vatandaşlık Davranışları Arasın- daki İlişki", Uşak Üniversitesi Sosyal Bilimler Dergisi, 7(1), ss. 298- 313.
  • SCHUTTE, Nicola S.; John M. MALOUFF; Lena E. HALL; Donald J. HAGGERTY; Joan T. COOPER; Charles J. GOLDEN and Liane DORNHEIM; (1998), "Development and Validation of a Measure of Emotional Intelligence", Personality and Individual Differences, 25(2), pp. 167-177.
  • SCHUTTE, Nicola S. and Natasha M. LOI; (2014), "Connections Between Emo- tional Intelligence and Work Place Flourishing", Personality and Indi- vidual Differences, 66, pp. 134-139.
  • TATAR, Arkun; Serdar TOK ve Gaye SALTUKOĞLU; (2011), "Gözden Geçi- rilmiş Schutte Duygusal Zekâ Ölçeği’nin Türkçe’ye Uyarlanması ve Psi- kometrik Özelliklerinin İncelenmesi", Klinik Psikofarmakoloji Bülteni, 21(4), ss. 325-338.
  • YILDIZ, Erkan; İsmail TOKMAK ve Hakan TURGUT; (2013), "Duygusal Ze- kanın Örgütsel Vatandaşlık Davranışına Etkisi: İş Tatmininin Aracılık Rolü", Çağ Üniversitesi Sosyal Bilimler Dergisi, 10(1), ss. 96-114.
  • WAN, Howe Chern; Luke A. DOWNEY and Con STOUGH; (2014), "Unders- tanding Non-Work Presenteeism: Relationships Between Emotional In- telligence, Boredom, Procrastination and Job Stress", Personality and Individual Differences, 65, pp. 86-90.
  • WANG, Jin and Chak-Keung WONG; (2011), "Understanding Organizational Citizenship Behavior From a Cultural Perspective: An Empirical Study Within the Context of Hotels in Mainland China", International Journal of Hospitality Management, 30(4), pp.845-854.
  • WEBB, Christian A.; Zachary J. SCHWAB; Mareen WEBER; Sophie DELDONNO; Maia KIPMAN; Melissa R. WEINER and William D. S. KILLGORE; (2013), "Convergent and Divergent Validity of Integrative Versus Mixed Model Measures of Emotional Intelligence", Intelligence, 41(3), pp. 149-156.
  • WONG, Chi-Sum and Kenneth S. LAW; (2002), "The Effects of Leader and Fol- lower Emotional Intelligence on Performance and Attitude: An Explora- tory Study", The Leadership Quarterly, 13(3), pp. 243-274.

Otel Çalışanları Açısından Duygusal Zekanın Örgütsel Vatandaşlık Davranışı Üzerindeki Etkisi

Year 2015, Issue: 45, 31 - 47, 20.07.2015

Edip Örücü Çağrı İzci

https://doi.org/10.18070/euiibfd.52993
Cited By: 3

Abstract

Çalışmanın amacı otel çalışanlarının duygusal zekaları ile örgütsel vatandaşlık davranışları arasındaki ilişkiyi belirleyerek duygusal zekalarının örgütsel vatandaşlık davranışları üzerindeki etkilerini analiz etmektir. Bu kapsamda Balıkesir'de faaliyet gösteren 4 ve 5 yıldızlı otellerdeki çalışanlardan toplanan veri setleri kullanılmıştır. Araştırma bulguları otel çalışanlarının örgütsel vatandaşlık davranışları ile duygusal zekaları arasında pozitif yönlü bir ilişkinin olduğunu ortaya koymakla birlikte duygusal zekalarının örgütsel vatandaşlık davranışlarını pozitif yönde etkilediğini göstermiştir.

Keywords

Duygusal Zeka Örgütsel Vatandaşlık Davranışı Otel Çalışanları.

References

  • AUSTIN, Elizabeth J.; Donald H. SAKLOFSKE; Sandra H. S. HUANG and De- anne MCKENNEY; (2004), "Measurement of Trait Emotional Intelli- gence: Testing and Cross-Validating a Modified Version of Schutte et al.'s (1998) Measure", Personality and Individual Differences, 36(3), pp. 555-562.
  • BIES, Robert J.; (1989), "Organizational Citizenship Behavior: The Good Soldier Syndrome", The Academy of Management Review, 14(2), pp. 294-297.
  • BOLAT, Oya İnci; Tamer BOLAT ve Oya AYTEMİZ SEYMEN; (2009), "Güç- lendirici Lider Davranışları ve Örgütsel Vatandaşlık Davranışı Arasın- daki İlişkinin Sosyal Mübadele Kuramından Hareketle İncelenmesi", Ba- lıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 12(21), ss. 215- 239.
  • BOLINO, Mark C.; William H. TURNLEY and Brian P. NIEHOFF; (2004), "The Other Side of the Story: Reexamining Prevailing Assumptions About Or- ganizational Citizenship Behavior", Human Resource Management Review, 14(2), pp. 229-246.
  • BOWLER, Wm Matthew; Jonathon RB HALBESLEBEN and Jeff RB PAUL; (2010), "If You're Close with the Leader, You Must Be a Brown Nose: The Role of Leader–Member Relationships in Follower, Leader, and Coworker Attributions of Organizational Citizenship Behavior Motives", Human Resource Management Review, 20(4), pp. 309-316.
  • CHIANG, Chun-Fang and Tsung-Sheng HSIEH; (2012), "The Impacts of Perce- ived Organizational Support and Psychological Empowerment on Job Performance: The Mediating Effects of Organizational Citizenship Beha- vior", International Journal of Hospitality Management, 31(1), pp. 180-190.
  • CHIN, Susan Tee Suan; R. N. ANANTHARAMAN and David Yoon Kin TONG; (2011), "Emotional Intelligence and Organizational Citizenship Behavi- our of Manufacturing Sector Employees: An Analysis", Management, 6(2), pp. 107-125.
  • CODIER, Estelle and Ellen ODELL; (2014), "Measured Emotional Intelligence Ability and Grade Point Average in Nursing Students", Nurse Education Today, 34(4), pp. 608-612.
  • COETZEE, Melinde and Nisha HARRY; (2014), "Emotional Intelligence as a Predictor Of Employees' Career Adaptability", Journal of Vocational Behavior, 84(1), pp. 90-97.
  • COSTA, Ana and Luisa FARIA; (2015), "The Impact of Emotional Intelligence on Academic Achievement: A Longitudinal Study in Portuguese Secon- dary School", Learning and Individual Differences, 37, pp. 38-47.
  • ÇARIKÇI, İlker; Selahattin KANTEN ve Pelin KANTEN; (2010), "Kişilik, Duy- gusal Zekâ ve Örgütsel Vatandaşlık Davranışları Arasındaki İlişkileri Be- lirlemeye Yönelik Bir Araştırma", Süleyman Demirel Üniversitesi Sos- yal Bilimler Enstitüsü Dergisi, 11, ss. 41-65.
  • DAY, Arla L. and Sarah A. CARROLL; (2004), "Using an Ability-Based Mea- sure of Emotional Intelligence to Predict Individual Performance, Group Performance, and Group Citizenship Behaviours", Personality and In- dividual Differences, 36(6), pp. 1443-1458.
  • DI FABIO, Annamaria and Donald H. SAKLOFSKE; (2014), "Comparing Abi- lity and Self-Report Trait Emotional Intelligence, Fluid Intelligence, and Personality Traits in Career Decision", Personality and Individual Dif- ferences, 64, pp. 174-178.
  • EHRHART, Mark G.; (2001), "Leadership and Justice Climate as Antecedents of Unit-Level Organizational Citizenship Behavior", Unpublished phd. The- sis, Maryland: University of Maryland.
  • EVANS, Beverley M.; (2001), "The Influence of Perceived Procedural Justice on Organizational Citizenship Behavior Among Persons Employed in the Parks, Recreation or Leisure Services Profession", Unpublished phd. Thesis, Murfreesboro: Middle Tennessee State University.
  • FALLON, Corey K.; April Rose PANGANIBAN; Ryan WOHLEBER; Gerald MATTHEWS; Almira M. KUSTUBAYEVA and Richard ROBERTS; (2014), "Emotional Intelligence, Cognitive Ability and Information Se- arch in Tactical Decision-Making" Personality and Individual Diffe- rences, 65, pp. 24-29.
  • FERNÁNDEZ-BERROCAL, Pablo; Natalio EXTREMERA; Paulo N. LOPES and Desireé RUIZ-ARANDA; (2014), "When to Cooperate and When to Compete: Emotional Intelligence in Interpersonal Decision-Making" Jo- urnal of Research in Personality, 49, pp. 21-24.
  • GÜRBÜZ, Sait ve Faruk ŞAHİN; (2014), Sosyal Bilimlerde Araştırma Yön- temleri, Ankara: Seçkin Yayıncılık.
  • HADJALI, Hamid Reza and Meysam SALIMI; (2012), "An Investigation on the Effect of Organizational Citizenship Behaviors (OCB) Toward Custo- mer-Orientation: A Case of Nursinghome", Procedia-Social and Beha- vioral Sciences, 57, pp. 524-532.
  • JAFARI, Parivash and Shabnam BIDARIAN; (2012), "The Relationship Between Organizational Justice and Organizational Citizenship Beha- vior", Procedia-Social and Behavioral Sciences, 47, pp. 1815-1820.
  • JUNG, Hyo Sun and Hye Hyun YOON; (2012), "The Effects of Emotional Intel- ligence on Counterproductive Work Behaviors and Organizational Citi- zen Behaviors Among Food and Beverage Employees in a Deluxe Hotel", International Journal of Hospitality Management, 31(2), pp. 369-378.
  • KARAKUŞ, Mehmet; (2008), "İlköğretim Okul Yöneticilerinin ve Öğretmenle- rin Duygusal Zekâ Yeterliklerinin, Öğretmenlerin Duygusal Adanmışlık, Örgütsel Vatandaşlık ve İş Doyumu Düzeylerine Etkisi", Yayınlanmamış Doktora Tezi, Elazığ: Fırat Üniversitesi Sosyal Bilimler Enstitüsü.
  • KORKMAZ, Tuğba and Ebru ARPACI; (2009), "Relationship of Organizational Citizenship Behavior with Emotional Intelligence", Procedia-Social and Behavioral Sciences, 1(1), pp. 2432-2435.
  • LIAO, Hui; (2002), "A Cross Level Analysis of Organizational Citizeship Beha- vior in Work Groups", Unpublished phd. Thesis, Minneapolis: The Uni- versity of Minnesota.
  • LÓPEZ-DOMÍNGUEZ, Mercedes; Mihaela ENACHE; Jose M. SALLAN and Pep SIMO; (2013), "Transformational Leadership as an Antecedent of Change-Oriented Organizational Citizenship Behavior", Journal of Bu- siness Research, 66(10), pp. 2147-2152.
  • LOVE, Milton S.; (2001), "The Case for the Work Group: The Work Group Con- text as an Antecedent of Organizational Citizenship Behavior", Unpub- lished phd. Thesis, Columbia: University of Missouri-Columbia.
  • MAGDALENA, Stan Maria; (2014), "The Effects of Organizational Citizenship Behavior in the Academic Environment", Procedia-Socialand Behavio- ral Sciences, 127, pp. 738-742.
  • MAHDIUON, Rouholla; Mohammad GHAHRAMANI and Ali Rezaii SHARIF; (2010), "Explanation of Organizational Citizenship Behavior With Per- sonality", Procedia-Social and Behavioral Sciences, 5, pp. 178-184.
  • MAYER, John D. And Peter SALOVEY; (1995), "Emotional Intelligence and the Construction and Regulation of Feelings", Applied and Preventive Psychology, 4(3), pp. 197-208.
  • ORGAN, Dennis W.; (1988), Organizational Citizenship Behavior: The Good Soldier Syndrome, USA: LexingtonBooks/DC Heathand Com.
  • PAVALACHE-ILIE, Mariela; (2014), "Organizational Citizenship Behaviour, Work Satisfaction and Employees’ Personality", Procedia-Social and Behavioral Sciences, 127, pp. 489-493.
  • POPESCU, Alexandra Mihaela; Daniel Frantz FISTUNG and Teodor POPESCU; (2012), "Organizational Citizenship Behavior Activity Leverage Optimi- zation in Virtual Enterprise", Procedia Economics and Finance, 3, pp. 381-386.
  • RAZ, Sivan; Orrie DAN and Leehu ZYSBERG; (2014), "Neural Correlates of Emotional Intelligence in a Visual Emotional Oddball Task: An ERP Study", Brain and Cognition, 91, pp. 79-86.
  • REIS, Matthew J.; (2002), "The Effects of Supervisor Feedback Behavior on Employee Organizational Citizenship Behaviors: The Role of Perceived Supervisor Fairness in the Social Exchange Process", Unpublished phd. Thesis, Claremont: Claremont Graduate University.
  • RUIZ-ROBLEDILLO, Nicolas and Luis MOYA-ALBIOL; (2014), "Emotional Intelligence Modulates Cortisol Awakening Response and Self-Reported Health in Caregivers of People with Autism Spectrum Disorders", Rese- arch in Autism Spectrum Disorders, 8(11), pp. 1535-1543.
  • SAĞLAM, Aycan Ç. ve Fatma YANCI; (2014), "Ortaöğretim Okulu Öğretmen- lerinin Duygusal Zekâları ile Örgütsel Vatandaşlık Davranışları Arasın- daki İlişki", Uşak Üniversitesi Sosyal Bilimler Dergisi, 7(1), ss. 298- 313.
  • SCHUTTE, Nicola S.; John M. MALOUFF; Lena E. HALL; Donald J. HAGGERTY; Joan T. COOPER; Charles J. GOLDEN and Liane DORNHEIM; (1998), "Development and Validation of a Measure of Emotional Intelligence", Personality and Individual Differences, 25(2), pp. 167-177.
  • SCHUTTE, Nicola S. and Natasha M. LOI; (2014), "Connections Between Emo- tional Intelligence and Work Place Flourishing", Personality and Indi- vidual Differences, 66, pp. 134-139.
  • TATAR, Arkun; Serdar TOK ve Gaye SALTUKOĞLU; (2011), "Gözden Geçi- rilmiş Schutte Duygusal Zekâ Ölçeği’nin Türkçe’ye Uyarlanması ve Psi- kometrik Özelliklerinin İncelenmesi", Klinik Psikofarmakoloji Bülteni, 21(4), ss. 325-338.
  • YILDIZ, Erkan; İsmail TOKMAK ve Hakan TURGUT; (2013), "Duygusal Ze- kanın Örgütsel Vatandaşlık Davranışına Etkisi: İş Tatmininin Aracılık Rolü", Çağ Üniversitesi Sosyal Bilimler Dergisi, 10(1), ss. 96-114.
  • WAN, Howe Chern; Luke A. DOWNEY and Con STOUGH; (2014), "Unders- tanding Non-Work Presenteeism: Relationships Between Emotional In- telligence, Boredom, Procrastination and Job Stress", Personality and Individual Differences, 65, pp. 86-90.
  • WANG, Jin and Chak-Keung WONG; (2011), "Understanding Organizational Citizenship Behavior From a Cultural Perspective: An Empirical Study Within the Context of Hotels in Mainland China", International Journal of Hospitality Management, 30(4), pp.845-854.
  • WEBB, Christian A.; Zachary J. SCHWAB; Mareen WEBER; Sophie DELDONNO; Maia KIPMAN; Melissa R. WEINER and William D. S. KILLGORE; (2013), "Convergent and Divergent Validity of Integrative Versus Mixed Model Measures of Emotional Intelligence", Intelligence, 41(3), pp. 149-156.
  • WONG, Chi-Sum and Kenneth S. LAW; (2002), "The Effects of Leader and Fol- lower Emotional Intelligence on Performance and Attitude: An Explora- tory Study", The Leadership Quarterly, 13(3), pp. 243-274.
There are 44 citations in total.

Details

Primary Language Turkish
Journal Section Makaleler
Authors

Edip Örücü This is me

Çağrı İzci This is me

Publication Date July 20, 2015
Published in Issue Year 2015 Issue: 45

Cite

APA Örücü, E., & İzci, Ç. (2015). Otel Çalışanları Açısından Duygusal Zekanın Örgütsel Vatandaşlık Davranışı Üzerindeki Etkisi. Erciyes Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi(45), 31-47. https://doi.org/10.18070/euiibfd.52993

Cited By

Duygusal Zeka ile Örgütsel Vatandaşlık Davranışı İlişkisi
MANAS Sosyal Araştırmalar Dergisi
https://doi.org/10.33206/mjss.519087
Otel İşletmelerinde Yöneticilerin Duygusal Zeka Düzeyleri İle Yönetim Tarzları Arasındaki İlişki
Pamukkale University Journal of Social Sciences Institute
https://doi.org/10.30794/pausbed.891841
Örgütsel Vatandaşlık Duygusal Zekâ ve İş-Aile Yayılımı Arasındaki İlişkilerin İncelenmesi
IBAD Sosyal Bilimler Dergisi
Ali ERYILMAZ
https://doi.org/10.21733/ibad.872114

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Changes to authorship (e.g., adding or removing authors, altering the order of authors) cannot be proposed after the review process has commenced.
Ethical Responsibilities of Reviewers
Accept review assignments only in areas where they have sufficient expertise.
Agree to review manuscripts in a timely and unbiased manner.
Ensure confidentiality of the reviewed manuscript and not disclose any information about it, during or after the review process, beyond what is already published.
Refrain from using information obtained during the review process for personal or third-party benefit.
Notify the journal editor if plagiarism or other ethical violations are suspected in the manuscript.
Conduct reviews objectively and avoid conflicts of interest. If a conflict exists, the reviewer should decline the review.
Use polite and constructive language during the review process and avoid personal comments.
Publication Policy
The Journal of Erciyes University Faculty of Economics and Administrative Sciences is a free, open-access, peer-reviewed academic journal that has been in publication since 1981. The journal welcomes submissions in Turkish and English within the fields of economics, business administration, public finance, political science, public administration, and international relations.

No submission or publication fees are charged by the journal.
Every submitted manuscript undergoes a double-blind peer review process and similarity/plagiarism checks via iThenticate.
Submissions must be original and not previously published, accepted for publication, or under review elsewhere.
Articles published in the journal can be cited under the Open Access Policy and Creative Commons license, provided proper attribution is given.
The journal is published three times a year, in April, August, and December. It includes original, high-quality, and scientifically supported research articles and reviews in its listed fields. Academic studies unrelated to these disciplines or their theoretical and empirical foundations are not accepted. The journal's languages are Turkish and English.

Submissions are first subject to a preliminary review for format and content. Manuscripts not meeting the journal's standards are rejected by the editorial board. Manuscripts deemed suitable proceed to the peer review stage.

Each submission is sent to at least two expert reviewers. If both reviews are favorable, the article is approved for publication. In cases where one review is positive and the other negative, the editorial board decides based on the reviews or may send the manuscript to a third reviewer.

Articles published in the journal are open access and can be cited under the Creative Commons license, provided proper attribution is made.