BANKA SEKTÖRÜNDE İNSAN HATA ANALİZİ İÇİN YENİ BİR BÜTÜNLEŞİK YÖNTEM: İFASS&ÇK-KBDTK

Tuba Adar; Elif Kılıç Delice

doi:10.33439/ergonomi.482091

BANKA SEKTÖRÜNDE İNSAN HATA ANALİZİ İÇİN YENİ BİR BÜTÜNLEŞİK YÖNTEM: İFASS&ÇK-KBDTK

Öz

Bu çalışmada amaç; banka çalışanlarının hata yapmasında etkili olan faktörleri ve insan hatalarını önleyecek önlemleri belirlemektir. Çalışmada 2 yöntem kullanılmıştır. Biri, Reason’ın gizli ve faal hatalarını ana hatları ile belirlemek için dört hata seviyesinden oluşan, İnsan Faktör Analizi ve Sınıflandırma Sistemi (İFASS)’dir. Diğer yöntem, karar vericinin serbest-içerikli dilsel terim setleri kullanılarak görüşlerini ifade etmesinde zenginlik ve farklı ifadeler kullanma esnekliği sağlayan ve temeli bulanık dilbilgisine dayanan Çok-Kriterli Kararsız Bulanık Dilsel Terim Seti (ÇK-KBDTS) yöntemidir. Elde edilen sonuçlara göre, ana faktörlerden Personel faktörü en çok ağırlığa sahipken, alt kriterlerin global ağırlıklarına göre Fiziksel Çevre, Teknolojik Çevre sonrasında Zihinsel Sınırlamalar en önemli kriterler olarak belirlenmiştir. Bankacılık hizmet sektöründe çalışanlarda parasal mevzularda hata yapma ve bunun sonucunun nelere sebep açacağı korkusu ve baskısı nedeniyle zihinsel sınırlamaların payı yüksektir. Literatüre bakıldığında İFASS yönteminin hizmet sektöründe sadece hastanelerde uygulandığı görülmüştür. Bu çalışmada ilk defa, bankacılık sektöründe hata faktörleri ele alınmış ve İFASS&ÇK-KBDTS yöntemleri entegre edilmiştir. Bu nedenle çalışmanın literatüre katkısı olacağı düşünülmektedir.

Anahtar Kelimeler

İnsan Faktör Analizi ve Sınıflandırma Sistemi,Kararsız Bulanık Dilsel Terim Seti,Hata Faktörleri,Banka

Kaynakça

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Ayrıntılar

Birincil Dil

Türkçe

Konular

-

Bölüm

Araştırma Makalesi

Yazarlar

Tuba Adar ^*
0000-0003-4749-5226
Türkiye

Elif Kılıç Delice
0000-0002-3051-0496
Türkiye

Yayımlanma Tarihi

31 Ağustos 2018

Gönderilme Tarihi

13 Kasım 2018

Kabul Tarihi

24 Kasım 2018

Yayımlandığı Sayı

Yıl 2018 Cilt: 1 Sayı: 2

DOI

https://doi.org/10.33439/ergonomi.482091

IZ

https://izlik.org/JA34EU87ZR

APA

Adar, T., & Kılıç Delice, E. (2018). BANKA SEKTÖRÜNDE İNSAN HATA ANALİZİ İÇİN YENİ BİR BÜTÜNLEŞİK YÖNTEM: İFASS&ÇK-KBDTK. Ergonomi, 1(2), 108-122. https://doi.org/10.33439/ergonomi.482091

AMA

1.Adar T, Kılıç Delice E. BANKA SEKTÖRÜNDE İNSAN HATA ANALİZİ İÇİN YENİ BİR BÜTÜNLEŞİK YÖNTEM: İFASS&ÇK-KBDTK. ERGONOMİ. 2018;1(2):108-122. doi:10.33439/ergonomi.482091

Chicago

Adar, Tuba, ve Elif Kılıç Delice. 2018. “BANKA SEKTÖRÜNDE İNSAN HATA ANALİZİ İÇİN YENİ BİR BÜTÜNLEŞİK YÖNTEM: İFASS&ÇK-KBDTK”. Ergonomi 1 (2): 108-22. https://doi.org/10.33439/ergonomi.482091.

EndNote

Adar T, Kılıç Delice E (01 Ağustos 2018) BANKA SEKTÖRÜNDE İNSAN HATA ANALİZİ İÇİN YENİ BİR BÜTÜNLEŞİK YÖNTEM: İFASS&ÇK-KBDTK. Ergonomi 1 2 108–122.

IEEE

[1]T. Adar ve E. Kılıç Delice, “BANKA SEKTÖRÜNDE İNSAN HATA ANALİZİ İÇİN YENİ BİR BÜTÜNLEŞİK YÖNTEM: İFASS&ÇK-KBDTK”, ERGONOMİ, c. 1, sy 2, ss. 108–122, Ağu. 2018, doi: 10.33439/ergonomi.482091.

ISNAD

Adar, Tuba - Kılıç Delice, Elif. “BANKA SEKTÖRÜNDE İNSAN HATA ANALİZİ İÇİN YENİ BİR BÜTÜNLEŞİK YÖNTEM: İFASS&ÇK-KBDTK”. Ergonomi 1/2 (01 Ağustos 2018): 108-122. https://doi.org/10.33439/ergonomi.482091.

JAMA

1.Adar T, Kılıç Delice E. BANKA SEKTÖRÜNDE İNSAN HATA ANALİZİ İÇİN YENİ BİR BÜTÜNLEŞİK YÖNTEM: İFASS&ÇK-KBDTK. ERGONOMİ. 2018;1:108–122.

MLA

Adar, Tuba, ve Elif Kılıç Delice. “BANKA SEKTÖRÜNDE İNSAN HATA ANALİZİ İÇİN YENİ BİR BÜTÜNLEŞİK YÖNTEM: İFASS&ÇK-KBDTK”. Ergonomi, c. 1, sy 2, Ağustos 2018, ss. 108-22, doi:10.33439/ergonomi.482091.

Vancouver

1.Tuba Adar, Elif Kılıç Delice. BANKA SEKTÖRÜNDE İNSAN HATA ANALİZİ İÇİN YENİ BİR BÜTÜNLEŞİK YÖNTEM: İFASS&ÇK-KBDTK. ERGONOMİ. 01 Ağustos 2018;1(2):108-22. doi:10.33439/ergonomi.482091

Cited By

Süreç Hatalarının Analizinde Taksonomi Yöntemini Temel Alan Yeni Bütünleşik Tereddütlü Bulanık Yöntem Önerisi

International Journal of Advances in Engineering and Pure Sciences

https://doi.org/10.7240/jeps.1276088

Dergi yılda 3 sayı (Nisan, Ağustos ve Aralık) olarak yayımlanmaktadır. Bu sayılara ek olarak Editörler Kurulu’nun kararıyla, Ulusal Ergonomi Kongresi’nde sunulan bildiriler “Özel Sayı” olarak yayımlanabilmektedir.

BANKA SEKTÖRÜNDE İNSAN HATA ANALİZİ İÇİN YENİ BİR BÜTÜNLEŞİK YÖNTEM: İFASS&ÇK-KBDTK

Öz

Anahtar Kelimeler

Kaynakça

Ayrıntılar

Birincil Dil

Konular

Bölüm

Yazarlar

Yayımlanma Tarihi

Gönderilme Tarihi

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DOI

IZ

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Cited By

Süreç Hatalarının Analizinde Taksonomi Yöntemini Temel Alan Yeni Bütünleşik Tereddütlü Bulanık Yöntem Önerisi