MEASURING VALUE ALONG THE SUPPLY CHAIN: A STUDY ON WHITE GOODS SECTOR

Year 2018, , 688 - 703, 15.04.2018

Yasin Galip Gençer

https://doi.org/10.17755/esosder.349276

Cited By: 1

Abstract

Perval scale was constructed in the literature as a
measure of consumers’ perceived value for the retail industry. The study aims
to generate a scale for measuring the perceived value of white goods customers
in Turkey over the Perval scale, which is studied for several sectors in the
literature. To understand the customer preferences of durable-goods consumers,
we use the Perval scale that is highly studied in the literature as a basis for
many sectors except white goods. Another goal of this study is to generate a
survey to measure the perceived value of white goods’ customers, eventually to
be named as WhitePerval. The outline of this survey generation process begins
with examining the literature of Perceived Value, Consumption Values and Perval
scale and continues with the adoptation process of Perval over white goods
customers. Qualitative research design is used to clarify our research
construct. For that purpose, content analysis and a survey design on the
construct, validity and reliability analysis are also studied for WhitePerval.
The adopted WhitePerval scale can be extended to cover perceived value
measurement for all types of home appliance products and may also be an input
for other models in other countries.

Keywords

Durable Goods, Perceived Value, Customer Satisfaction, Supply Chain, Perval

MEASURING VALUE ALONG THE SUPPLY CHAIN: A STUDY ON WHITE GOODS SECTOR

Abstract

Perval scale was constructed in the literature as a measure of consumers’ perceived value for the retail industry. The study aims to generate a scale for measuring the perceived value of white goods customers in Turkey over the Perval scale, which is studied for several sectors in the literature. To understand the customer preferences of durable-goods consumers, we use the Perval scale that is highly studied in the literature as a basis for many sectors except white goods. Another goal of this study is to generate a survey to measure the perceived value of white goods’ customers, eventually to be named as WhitePerval. The outline of this survey generation process begins with examining the literature of Perceived Value, Consumption Values and Perval scale and continues with the adoptation process of Perval over white goods customers. Qualitative research design is used to clarify our research construct. For that purpose, content analysis and a survey design on the construct, validity and reliability analysis are also studied for WhitePerval. The adopted WhitePerval scale can be extended to cover perceived value measurement for all types of home appliance products and may also be an input for other models in other countries.

Keywords

Perceived Value, Perval, Customer Satisfaction, Durable Goods, Supply Chain

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