Bu araştırmanın amacı özel güvenlik görevlilerinin iş doyumu ile işten ayrılma niyeti tutumlarında aldıkları ücrete göre farklılaşma olup olmadığını istihdam şekilleri (Kamu-Özel sektör) bağlamında test etmektir. Araştırmanın evrenini İstanbul’da çalışan özel güvenlik görevlileri oluşturmaktadır. Araştırmada tesadüfi örneklem kullanılmıştır. Nicel paradigma çerçevesinde gerçekleştirilen çalışmada uygulanan anket neticesinde analize uygun 6249 veri araştırmaya dahil edilmiştir. Araştırmada Weiss vd. (1967) tarafından geliştirilen Minnesota İş Doyum Ölçeği ve Scott vd. (1999) tarafından geliştirilen İşten Ayrılma Niyeti Ölçeği kullanılmıştır. Araştırma sonuçlarına göre, her kademe ücret artışında, özel sektörde istihdam edilen özel güvenlik görevlilerinin iş doyumu ve işten ayrılma niyetlerinde istatistiksel olarak anlamlı farklılık oluştuğu; kamuda istihdam edilen özel güvenlik görevlilerinin işten ayrılma niyetlerinde her kademe ücret artışında istatistiksel olarak anlamlı farklılık oluştuğu, ancak iş doyumlarında sadece en üst kademe ücret artışında istatistiksel olarak anlamlı fark oluştuğu tespit edilmiştir.
Akova, O., Tanrıverdi, H. and Kahraman, O.C. (2015). Otel işletmelerinde işgören devir hızına etki eden risk faktörlerinin belirlenmesine yönelik bir araştırma. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 6(12), 87-107.
Allen, T.D. (2006). Rewarding good citizens: The relationship between citizenship behavior, gender, and organizational rewards. Journal of Applied Social Psychology, 36 (1), 120-143.
Armstrong, M. (2006). A Handbook of Human resource Management Practice, Tenth Edition, Kogan Page Publishing, London.
Avcı, N. and Küçükusta, D. (2009). Konaklama işletmelerinde örgütsel öğrenme, örgütsel bağlılık ve işten ayrılma eğilimi arasındaki ilişki. Anatolia: Turizm Araştırmaları Dergisi, 20(1), 33-44.
Ay, F. Ünal, Ö., Amarat, M. and Hekim, S. (2018). İstihdam şekillerine göre örgütsel adalet algılaması: Üniversite hastanesi örneği. İş ve İnsan Dergisi, 5 (1), 33-46.
Aydıntan, B. and Koç, H. (2016). The Relationship between Job Satisfaction and Life Satisfaction: An Empirical Study on Teachers. International Journal of Business and Social Science, 7 (10), 72-80.
Aylan, S. (2012). Organizasyonlarda psikolojik şiddet (mobbing) ve işten ayrılma niyeti arasındaki ilişkiyi tespit etmeye yönelik konaklama işletmelerinde bir uygulama. (Unpublished Master Thesis). Ankara: Gazi Üniversitesi Eğitim Bilimleri Enstitüsü.
Benligiray, S. (2013). İş değerlemesi ve ücret yönetimi. (In: İnsan Kaynakları Yönetimi (Ed: R. Geylan ve H.Z. TONUS). Anadolu Üniversitesi Yayınları, yayın no: 2900. 156-183.
Beutell, N. J. and Wittig-Berman, U. (1999). Predictors of work–family conflict and satisfaction with family, job, career, and life. Psychological Reports,85(3, Pt 1), 893−903
Bretz, R.D. and Thomas, S.L. (1992). Perceived equity, motivation, and final-offer arbitration in major league baseball. Journal of Applied Psychology, 77, 280–287.
Buitendach, J. H. and Rothmann, S. (2009). The validation of the Minnesota Job Satisfaction Questionnaire in selected organizations in South Africa. SA Journal of Human Resource Management, 7 (1). 1-8.
Byington, J. R. and Johnston, J. G. (1991). Influences on turnover of ınternal auditors. Internal Auditing, 7 (2), 3-10.
Carraher, S.M., Gibson, J. and Buckley, M. (2006). Compensation satisfaction in the Baltics and the USA. Baltic Journal of Management, 1 (1), 7-23.
Çelik, M. and Yıldız, B. (2018). Hemşirelerde mesleki bağlılık, özdeşleşme ve işten ayrılma niyeti ilişkisi: Kamu sektörü ve özel sektör karşılaştırması. Kastamonu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2(2), 47-75.
Centers, R. and Bugental, P. (1966). Intrinsic and Extrinsic Job Motivations among Different Segments of the Working Population. Journal of Applied Psychology, 50, 193-197.
Cesur, A. (1998). İş görenlerin çalışma hayatına ilişkin sorunlarının iş tatmini yönünden incelenmesi (Yayınlanmamış Yükseklisans Tezi). Kocaeli: Kocaeli Üniversitesi, Sosyal Bilimler Enstitüsü.
Ceylan, A. and Ulutürk Y.H. (2006). Rol belirsizliği, rol çatışması, iş tatmini ve performans arasındaki ilişkiler. Doğuş Üniversitesi Dergisi, 7 (1), 48-58.
COESS (2017). Avrupa Özel Güvenlik Şirketleri Birliği’nin 2015 Raporu. http://www.coess.org/newsroom.php?page=facts-and-figures . Access date: 01.03.2019
Cotton, J.L. and Tuttle, J.M. (1986). Employee turnover: A meta-analysis and review with ımplications for research. The Academy of Management Review, 11(1), 55-70. Crossman, A. and Abou-Zaki, B. (2003). Job satisfaction and employee performance of Lebanese banking staff. Journal of Managerial Psychology, 18(4), 368-376.
Demirci, U. (2019). İş doyumu ile işten ayrılma niyeti ilişkisine istihdam şekillerinin etkisi. Uluslararası Sosyal Araştırmalar Dergisi, 12 (62), 1246-1258. Diaz-Serrano, L. and Vieira, J.A.C. (2005). Low-pay higher pay and job satisfaction within the European Union empirical evidence from fourteen countries. IZA Discussion Paper, No. 1558. Available at SSRN: https://ssrn.com/abstract=702889
Eren, C. (2016). Özel güvenlik görevlilerinin sorunları ve sendikal örgütlenme deneyimi. Emek Araştırma Dergisi (GEAD), 7 (10), 117-154.
Foote, D.A., Li, T. and Tang, T.L. (2008). Job satisfaction and organizational citizenship behavior (OCB) does team commitment make a difference in self-directed teams?. Management Decision, 46 (6), 933-947.
Friday, S.S. and Friday, E. (2003). Racioethnic perceptions of job characteristics and job satisfaction. Journal of Management Development, 22(5), 426-442.
Furnham, A. and Andreas-Chamorro, P. T. (2009). Personality, motivation and job satisfaction: Hertzberg meets the Big Five. Journal of Managerial Psychology, 24 (8), 765-779.
Ghiselli, R., La Lopa, M. and Bai, B. (2001). Job satisfaction, life satisfaction, and turnover intent: Among food-service managers. The Cornell Hotel and Restaurant Administration Quarterly, 42 (2)28-37.
Hançer, M. and George, R. T. (2003). Job satisfaction of restaurant employees: An emprical investigation using the Minnesota Satisfaction Questionnaire. Journal of Hospitality&Tourism Research, 27 (1), 85-100.
Herzberg, F. Mausner, B., Peterson, R. and Capwell, D. (1957). Job attitudes: Review of research and opinion. Oxford, England: Psychological Service of Pittsburgh.
Hom, P.W., Caranikas-Walker, F., Prussia, G.E. and Griffeth, R.W. (1992). A meta analytical structural equations analysis of a model of employee turnover. Journal of Applied Psychology, 77(6), 890-909.
Hoppock, R. (1935). Job Satisfaction, Harper and Brothers, New York.
Hulin, C.L. and Smith, P. (1965). A linear model of job satisfaction. Journal of Applied Psychology, 49, 209-216.
Igalens, J. and Roussel, P. (1998). A study of the relationships between compensation package, work motivation and job satisfaction. Journal of Organizational Behavior, 20, 1003-1025.
Jewell, L. N. (1998). Contemporary industrial/organizational psychology. (3th ed.). Kaliforniya: Brooks/Cole Publishers.
Lam, S.S.K. (1995). Quality management and job satisfaction: An empirical study. International Journal of Quality & Reliability Management, 12(4), 72-78.
Lee, C., Huang, S. and Zhao, C. (2012). A study on factors affecting turnover intention of hotel employees. Asian Economic and Financial Review, 2 (7), 866-875.
Lum, L., Kervin, J., Clark, K. Reid, F. and Sirola, W. (1998). Explaining nursing turnover intent: Job satisfaction, pay satisfaction, or organizational commitment?. Journal of Organızatıonal Behavıor, 19, 305-320.
Meena, M.L. and Dangayach, G.S. (2012). Analaysis of employee satisfaction in banking sector. International Journal of Humanities and Applied Sciences (IJHAS),1 (2), 78-81.
Mobley, W. H., Griffett, R. W., Hand, H. H. and Meglino, B. M. (1979). Review and conceptual analysis of employee turnover process. Psychological Bulletin, 86, s. 493-522.
Mobley, W.H. (1982). Employee turnover: Causes, consequences, and control. Massachusetts: Addison-Wesley Series on Managing Human Resources.
Moynihan, D.P. and Pandey, S.K.(2007). Finding workable levers over work motivation: Comparing job satisfaction, job involvement, and organizational commitment. Administration and Society, 39 (7), 803-832.
Nwankwo, B., Agu, S., Sydney-Abor, N and Chikwendu, C. (2016). The Relationship Between Job Satisfaction and Job Involvement Among Secondary School Teachers. International Journal of Case Studies, 3 (3), 2127.
Okpara, J.O. (2006). The Relationship of Personal Characteristics and Job Satisfaction: A Study of Nigerian Managers in the Oil Industry. The Journal of American Academy of Business, 10 (1). 49-58.
Oran, N.B. (1989). A study on job satisfaction of a group of academical staff in Marmara University. (Unpublished Master Thesis). İstanbul: Marmara Üniversitesi Sosyal Bilimler Enstitüsü.
Özdemir, F. (2006). Örgütsel iklimin iş tatmin düzeyine etkisi: Tekstil sektöründe bir araştırma. (Unpublished Doctoral Thesis). Çukurova Üniversitesi Sosyal Bilimler Enstitüsü İşletme Anabilim Dalı.
Parvin, M.M. ve Kabir M.M.N. (2011). Factors affecting employee job satisfaction of pharmaceutical sector. Australian Journal of Business and Management Research, 1(9), 113-123.
Pepe, M. (2010). The impact of extrinsic motivational dissatisfiers on employee level of job satisfaction and commitment resulting in the intent to turnover. Journal of Business & Economics Research, 8 (9), 99-108.
Price, J. l. (2001). Reflections on the determinants of voluntary turnover. International Journal of Manpower, 22 (7), 600-624.
Rue, L.W. and Byars, L. (2003). Management, skills and application, 10th ed., McGraw-Hill/Irwin, New York.
Rynes, S.R., Gerhart, B. and Minette, K.A. (2004). The importance of pay in employee motivation: Discrepancies between what people say and what they do. Human Resource Management, 43 (4), 381-394.
Salleh, R. and Memon, M. A. (2015). A review on the effects of pay satisfaction on employee engagement and turnover: A proposed mediating framework. International Business Management, 9 (3), 344-348.
Savery, L.K. (1996). The congruence between the importance of job satisfaction and the perceived level of achievement. Journal of Management Development, 15(6), 18-27.
Scott C. R., Connaughton S. L., Diaz-Saenz H. R., Maguire K., Ramirez R., Richardson B., Shaw S. P. and Morgan D. (1999). The impacts of communication and multiple identifications on intent to leave : A multimethodological exploration. Management Communication Quarterly. 12, 400 - 435.
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THE EFFECT OF WAGE ON PRIVATE SECURITY OFFICERS JOB SATISFACTION AND INTENTION TO QUIT: AN EMPIRICAL STUDY IN TURKEY
Year 2020,
Volume: 19 Issue: 75, 1314 - 1334, 01.07.2020
The purpose of this study is to reveal whether there is a difference between job satisfaction and intention to quit levels of the private security officers in terms of the wage they receive in accordance with employment types (Public-Private sector). The population of the study includes the private security officers working in İstanbul. Random sampling is conducted in the study. As a result of the questionnaires carried out in the context of the quantitative paradigm, 6249 data were found analyzable. In this study, the job satisfaction scale, developed by Weiss et al. (1967), and the intent to quit scale, developed by Scott et al. (1999), were used. According to the results, there is a statistically significant difference among job satisfaction and intention to quit levels of the private security officers employed in the private sector at each wage category. However, although there is a statistically significant difference among intention to quit levels of private security officers employed in the public sector at each wage category, there is an only statistically significant difference at maximum wage category regarding job satisfaction level.
Akova, O., Tanrıverdi, H. and Kahraman, O.C. (2015). Otel işletmelerinde işgören devir hızına etki eden risk faktörlerinin belirlenmesine yönelik bir araştırma. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 6(12), 87-107.
Allen, T.D. (2006). Rewarding good citizens: The relationship between citizenship behavior, gender, and organizational rewards. Journal of Applied Social Psychology, 36 (1), 120-143.
Armstrong, M. (2006). A Handbook of Human resource Management Practice, Tenth Edition, Kogan Page Publishing, London.
Avcı, N. and Küçükusta, D. (2009). Konaklama işletmelerinde örgütsel öğrenme, örgütsel bağlılık ve işten ayrılma eğilimi arasındaki ilişki. Anatolia: Turizm Araştırmaları Dergisi, 20(1), 33-44.
Ay, F. Ünal, Ö., Amarat, M. and Hekim, S. (2018). İstihdam şekillerine göre örgütsel adalet algılaması: Üniversite hastanesi örneği. İş ve İnsan Dergisi, 5 (1), 33-46.
Aydıntan, B. and Koç, H. (2016). The Relationship between Job Satisfaction and Life Satisfaction: An Empirical Study on Teachers. International Journal of Business and Social Science, 7 (10), 72-80.
Aylan, S. (2012). Organizasyonlarda psikolojik şiddet (mobbing) ve işten ayrılma niyeti arasındaki ilişkiyi tespit etmeye yönelik konaklama işletmelerinde bir uygulama. (Unpublished Master Thesis). Ankara: Gazi Üniversitesi Eğitim Bilimleri Enstitüsü.
Benligiray, S. (2013). İş değerlemesi ve ücret yönetimi. (In: İnsan Kaynakları Yönetimi (Ed: R. Geylan ve H.Z. TONUS). Anadolu Üniversitesi Yayınları, yayın no: 2900. 156-183.
Beutell, N. J. and Wittig-Berman, U. (1999). Predictors of work–family conflict and satisfaction with family, job, career, and life. Psychological Reports,85(3, Pt 1), 893−903
Bretz, R.D. and Thomas, S.L. (1992). Perceived equity, motivation, and final-offer arbitration in major league baseball. Journal of Applied Psychology, 77, 280–287.
Buitendach, J. H. and Rothmann, S. (2009). The validation of the Minnesota Job Satisfaction Questionnaire in selected organizations in South Africa. SA Journal of Human Resource Management, 7 (1). 1-8.
Byington, J. R. and Johnston, J. G. (1991). Influences on turnover of ınternal auditors. Internal Auditing, 7 (2), 3-10.
Carraher, S.M., Gibson, J. and Buckley, M. (2006). Compensation satisfaction in the Baltics and the USA. Baltic Journal of Management, 1 (1), 7-23.
Çelik, M. and Yıldız, B. (2018). Hemşirelerde mesleki bağlılık, özdeşleşme ve işten ayrılma niyeti ilişkisi: Kamu sektörü ve özel sektör karşılaştırması. Kastamonu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2(2), 47-75.
Centers, R. and Bugental, P. (1966). Intrinsic and Extrinsic Job Motivations among Different Segments of the Working Population. Journal of Applied Psychology, 50, 193-197.
Cesur, A. (1998). İş görenlerin çalışma hayatına ilişkin sorunlarının iş tatmini yönünden incelenmesi (Yayınlanmamış Yükseklisans Tezi). Kocaeli: Kocaeli Üniversitesi, Sosyal Bilimler Enstitüsü.
Ceylan, A. and Ulutürk Y.H. (2006). Rol belirsizliği, rol çatışması, iş tatmini ve performans arasındaki ilişkiler. Doğuş Üniversitesi Dergisi, 7 (1), 48-58.
COESS (2017). Avrupa Özel Güvenlik Şirketleri Birliği’nin 2015 Raporu. http://www.coess.org/newsroom.php?page=facts-and-figures . Access date: 01.03.2019
Cotton, J.L. and Tuttle, J.M. (1986). Employee turnover: A meta-analysis and review with ımplications for research. The Academy of Management Review, 11(1), 55-70. Crossman, A. and Abou-Zaki, B. (2003). Job satisfaction and employee performance of Lebanese banking staff. Journal of Managerial Psychology, 18(4), 368-376.
Demirci, U. (2019). İş doyumu ile işten ayrılma niyeti ilişkisine istihdam şekillerinin etkisi. Uluslararası Sosyal Araştırmalar Dergisi, 12 (62), 1246-1258. Diaz-Serrano, L. and Vieira, J.A.C. (2005). Low-pay higher pay and job satisfaction within the European Union empirical evidence from fourteen countries. IZA Discussion Paper, No. 1558. Available at SSRN: https://ssrn.com/abstract=702889
Eren, C. (2016). Özel güvenlik görevlilerinin sorunları ve sendikal örgütlenme deneyimi. Emek Araştırma Dergisi (GEAD), 7 (10), 117-154.
Foote, D.A., Li, T. and Tang, T.L. (2008). Job satisfaction and organizational citizenship behavior (OCB) does team commitment make a difference in self-directed teams?. Management Decision, 46 (6), 933-947.
Friday, S.S. and Friday, E. (2003). Racioethnic perceptions of job characteristics and job satisfaction. Journal of Management Development, 22(5), 426-442.
Furnham, A. and Andreas-Chamorro, P. T. (2009). Personality, motivation and job satisfaction: Hertzberg meets the Big Five. Journal of Managerial Psychology, 24 (8), 765-779.
Ghiselli, R., La Lopa, M. and Bai, B. (2001). Job satisfaction, life satisfaction, and turnover intent: Among food-service managers. The Cornell Hotel and Restaurant Administration Quarterly, 42 (2)28-37.
Hançer, M. and George, R. T. (2003). Job satisfaction of restaurant employees: An emprical investigation using the Minnesota Satisfaction Questionnaire. Journal of Hospitality&Tourism Research, 27 (1), 85-100.
Herzberg, F. Mausner, B., Peterson, R. and Capwell, D. (1957). Job attitudes: Review of research and opinion. Oxford, England: Psychological Service of Pittsburgh.
Hom, P.W., Caranikas-Walker, F., Prussia, G.E. and Griffeth, R.W. (1992). A meta analytical structural equations analysis of a model of employee turnover. Journal of Applied Psychology, 77(6), 890-909.
Hoppock, R. (1935). Job Satisfaction, Harper and Brothers, New York.
Hulin, C.L. and Smith, P. (1965). A linear model of job satisfaction. Journal of Applied Psychology, 49, 209-216.
Igalens, J. and Roussel, P. (1998). A study of the relationships between compensation package, work motivation and job satisfaction. Journal of Organizational Behavior, 20, 1003-1025.
Jewell, L. N. (1998). Contemporary industrial/organizational psychology. (3th ed.). Kaliforniya: Brooks/Cole Publishers.
Lam, S.S.K. (1995). Quality management and job satisfaction: An empirical study. International Journal of Quality & Reliability Management, 12(4), 72-78.
Lee, C., Huang, S. and Zhao, C. (2012). A study on factors affecting turnover intention of hotel employees. Asian Economic and Financial Review, 2 (7), 866-875.
Lum, L., Kervin, J., Clark, K. Reid, F. and Sirola, W. (1998). Explaining nursing turnover intent: Job satisfaction, pay satisfaction, or organizational commitment?. Journal of Organızatıonal Behavıor, 19, 305-320.
Meena, M.L. and Dangayach, G.S. (2012). Analaysis of employee satisfaction in banking sector. International Journal of Humanities and Applied Sciences (IJHAS),1 (2), 78-81.
Mobley, W. H., Griffett, R. W., Hand, H. H. and Meglino, B. M. (1979). Review and conceptual analysis of employee turnover process. Psychological Bulletin, 86, s. 493-522.
Mobley, W.H. (1982). Employee turnover: Causes, consequences, and control. Massachusetts: Addison-Wesley Series on Managing Human Resources.
Moynihan, D.P. and Pandey, S.K.(2007). Finding workable levers over work motivation: Comparing job satisfaction, job involvement, and organizational commitment. Administration and Society, 39 (7), 803-832.
Nwankwo, B., Agu, S., Sydney-Abor, N and Chikwendu, C. (2016). The Relationship Between Job Satisfaction and Job Involvement Among Secondary School Teachers. International Journal of Case Studies, 3 (3), 2127.
Okpara, J.O. (2006). The Relationship of Personal Characteristics and Job Satisfaction: A Study of Nigerian Managers in the Oil Industry. The Journal of American Academy of Business, 10 (1). 49-58.
Oran, N.B. (1989). A study on job satisfaction of a group of academical staff in Marmara University. (Unpublished Master Thesis). İstanbul: Marmara Üniversitesi Sosyal Bilimler Enstitüsü.
Özdemir, F. (2006). Örgütsel iklimin iş tatmin düzeyine etkisi: Tekstil sektöründe bir araştırma. (Unpublished Doctoral Thesis). Çukurova Üniversitesi Sosyal Bilimler Enstitüsü İşletme Anabilim Dalı.
Parvin, M.M. ve Kabir M.M.N. (2011). Factors affecting employee job satisfaction of pharmaceutical sector. Australian Journal of Business and Management Research, 1(9), 113-123.
Pepe, M. (2010). The impact of extrinsic motivational dissatisfiers on employee level of job satisfaction and commitment resulting in the intent to turnover. Journal of Business & Economics Research, 8 (9), 99-108.
Price, J. l. (2001). Reflections on the determinants of voluntary turnover. International Journal of Manpower, 22 (7), 600-624.
Rue, L.W. and Byars, L. (2003). Management, skills and application, 10th ed., McGraw-Hill/Irwin, New York.
Rynes, S.R., Gerhart, B. and Minette, K.A. (2004). The importance of pay in employee motivation: Discrepancies between what people say and what they do. Human Resource Management, 43 (4), 381-394.
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ESBD Elektronik Sosyal Bilimler Dergisi (Electronic Journal of Social Sciences), Türk Patent ve Marka Kurumu tarafından tescil edilmiştir. Marka No:2011/119849.