Abstract
The Nigerian tourism industry is facing fierce competition and sanctions by the global society. The increase arrival of African tourists and the expansion of international hotel chains require staffs diligence and sacrifice. Workers attitudes and performance are key factors toward achieving business objectives. Therein, managers need to encourage positive work attitudes beyond daily work routines among employees to enhance work performance. Assisting customers, extra-role behaviors and cooperation with other workers is also known as organizational citizenship behavior (OCB). In my opinion, people working at hotels are the best case, because they have more interaction with diverse customer demographics e.g. gamblers, tourist, academicians, diplomats and so on. Perhaps, hotel employees should display more OCB in their work station.
Abstract
The Nigerian tourism industry is facing fierce competition and sanctions by the global society. The increase arrival of African tourists and the expansion of international hotel chains require staffs diligence and sacrifice. Workers attitudes and performance are key factors toward achieving business objectives. Therein, managers need to encourage positive work attitudes beyond daily work routines among employees to enhance work performance. Assisting customers, extra-role behaviors and cooperation with other workers is also known as organizational citizenship behavior (OCB). In my opinion, people working at hotels are the best case, because they have more interaction with diverse customer demographics e.g. gamblers, tourist, academicians, diplomats and so on. Perhaps, hotel employees should display more OCB in their work station.
Details
| Primary Language | English |
|---|---|
| Other ID | JA74MA98EK |
| Journal Section | Research Article |
| Authors | |
| Publication Date | December 1, 2017 |
| Published in Issue | Year 2017 Volume: 1 Issue: 1 |
