Otonom Araç Teknolojisi ve Teknoloji Kabulü: Tüketicilerin Sürücüsüz Araçlara Yönelik Tutumları ve Gelecekte Kullanım Niyeti Üzerinde Teknolojik Hazırlığın Rolü

Year 2024, Volume: 36 Issue: 1, 383 - 407, 28.03.2024

Fatih Bilici , İbrahim Kürşad Türkoğlu

https://doi.org/10.35234/fumbd.1385541

Abstract

Otomotivdeki gelişmeler ve yapay zeka teknolojilerinin ilerlemesiyle otomotiv sektörüne giren otonom (sürücüsüz) arabalar, pazarlama alanında hızla kendine yer bulmaktadır. Pazarda hızla gelişmesine rağmen, tüketicilerin kaygılarını ve otonom araç kullanma isteklerini etkileyen faktörler mevcuttur. Bu faktörlerin keşfedilebilmesi için tüketicilerin bu teknolojiye hazır olup olmadıkları ve hangi yönleriyle bu teknolojiye hazır oldukları araştırılması gereken konulardır. Bu durumun bir sonucu olarak tüketicilerin otonom araç kullanmaya hazır olmaları, kullanıma yönelik tutumları ve gelecekte kullanma niyetleri önem taşımaktadır. Bu çalışma tüketicilerin otonom araç kullanımına yönelik tutum ve niyetlerini etkileyen faktörleri ortaya çıkarmayı amaçlamaktadır. Araştırma verileri çevrimiçi anket yöntemiyle toplanmıştır. Araştırmada kolayda örnekleme yöntemi kullanılmıştır. Araştırma modeli Smart PLS kullanılarak yapısal eşitlik modellemesi ile test edilmiştir. Araştırma sonucunda rahatsızlık ve güvensizlik boyutlarının tüketicilerin kullanıma yönelik tutumlarını önemli ölçüde ve olumsuz yönde etkilediği tespit edilmiştir. İyimserlik, yenilikçilik ve antropomorfizm boyutlarının tüketicilerin kullanıma yönelik tutumlarını anlamlı ve pozitif yönde etkilediği, kullanıcıların kullanıma yönelik tutumlarının ise kullanım niyetlerini anlamlı ve pozitif yönde etkilediği tespit edilmiştir. Araştırma sonuçları, otonom otomobilleri piyasaya süren markaların iyimserlik, yenilikçilik ve antropomorfizm boyutlarında iyileştirmelere önem vermesi ve tüketicilerin rahatsızlık ve güvensizliğini ortadan kaldıracak iyileştirmeler yapması gerektiğini göstermektedir.

Keywords

Otonom Araçlar, Teknolojiye Hazırlık Endeksi, insanbiçimlilik

Ethical Statement

Bu çalışmanın, özgün bir çalışma olduğunu; çalışmanın hazırlık, veri toplama, analiz ve bilgilerin sunumu olmak üzere tüm aşamalarından bilimsel etik ilke ve kurallarına uygun davrandığımızı; bu çalışma kapsamında elde edilmeyen tüm veri ve bilgiler için kaynak gösterdiğimizi ve bu kaynaklara kaynakçada yer verdiğimizi; kullanılan verilerde herhangi bir değişiklik yapmadığımızı, çalışmanın Committee on Publication Ethics (COPE)' in tüm şartlarını ve koşullarını kabul ederek etik görev ve sorumluluklara riayet ettiğimizi beyan ederiz. Herhangi bir zamanda, çalışmayla ilgili yaptığımızı bu beyana aykırı bir durumun saptanması durumunda, ortaya çıkacak tüm ahlaki ve hukuki sonuçlara razı olduğumu bildiririm.

Autonomous Vehicle Technology and Technology Acceptance: The Role of Technological Readiness on Consumers' Attitudes Towards Driverless Cars and Intention to Use in the Future

Abstract

Autonomous (driverless) cars, which have entered the automotive industry with the developments in automotive and the advancement of artificial intelligence technologies, are rapidly finding a place in the marketing field. At this point, there are factors affecting consumers' concerns and willingness to use autonomous vehicles. In order to discover these factors, the readiness of consumers and the aspects in which they are ready for this technology are issues that need to be investigated. As a result of this situation, consumers' readiness to use autonomous vehicles, their attitudes toward using them, and their intentions to use them in the future are essential. This study aims to reveal the factors affecting consumers' attitudes and intentions towards using autonomous cars. Research data was collected via an online survey method. The convenience sampling method was used in the research. The research model was tested by structural equation modeling using Smart PLS. As a result of the research, it was found that discomfort and distrust dimensions significantly and negatively affected consumers' attitudes towards usage. It was found that the dimensions of optimism, innovativeness, and anthropomorphism significantly and positively affected consumers' attitudes toward use, and users' attitudes towards use significantly and positively affected their intention to use. The research results show that brands that put autonomous cars on the market should give importance to improvements in the dimensions of optimism, innovation, and anthropomorphism and should make improvements that will eliminate consumers' discomfort and insecurity.

Keywords

Autonomus Vehicles, Technology Readiness İndex, Anthropomorphism

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