Year 2018, Volume 2 , Issue 2, Pages 85 - 103 2018-10-15

Tourism is one of the leading sectors which are directly affected by technology due to the reasons as changing tourist profile, customer satisfaction and competitive advantage. As a result of the use of technology in Tourism, the concept of smart tourism has emerged as a new approach based on technology, environment and quality. Although there are various ‘smart tourism’ definitions in literature, a common definition is not seen yet. In the direction of the definitions and explanations of smart tourism, it is seen that information and communication technologies (ICT), smart destination and smart hotel are the forefront expressions. The purpose of this study, shaped as literature review, is to investigate both the different ‘smart tourism’ definitions and the different smart tourism practices in tourism sector. In this way, it is aimed to make contribution about the smart tourism concept to the literature, especially Turkish literature. In this study, first of all, the literature is reviewed in detail and the different definitions of smart tourism are written as well as the concepts of smart destination and smart hotel are examined. Then, the technological applications, evaluated within the scope of smart tourism, in tourism are reviewed and then smart tourism concept is supported by this concrete data. As a result, it is determined that the definitions of smart tourism within the scope of ICT is based on mobile applications, smart phones, social media and internet whereas environmental understanding is ignored. On the other hand, it is observed that the smart tourism applications evaluated during the study are in compliance with the smart tourism definition of World Tourism Organization whereas environmental sensitivity is not adequately emphasized in academic writing. 


Değişen turist profili, müşteri memnuniyetinin ve rekabet üstünlüğünün önemi gibi nedenlerle turizm, teknolojinin doğrudan etkilediği sektörlerden biri olarak ön plana çıkmaktadır.  Teknolojinin turizmde yaygın kullanımı sonucunda teknolojiye, kaliteye ve çevreye dayalı yeni bir yaklaşım olarak akıllı turizmin ortaya çıktığı gözlenmektedir. Literatürde çeşitli tanımlar olmasına rağmen akıllı turizm kavramı için ortak bir tanımın henüz oluşmadığı görülmektedir. Bu kapsamda, akıllı turizm için yapılan tanımlar ve açıklamalar doğrultusunda bilgi ve iletişim teknolojileri, akıllı destinasyon ve akıllı otel ifadelerinin ön plana çıktığı görülmüştür. Literatür derlemesi niteliğindeki bu çalışmanın amacı, akıllı turizm kavramına ilişkin literatürü ve turizm sektöründeki uygulamaları inceleyerek özellikle Türkçe literatüre katkı sağlamaktır. Bu çalışmada ilk olarak, literatür detaylı olarak incelenerek; akıllı turizme yönelik literatürde bulunan farklı tanımlamalara yer verilmiş, literatürde ön plana çıkan akıllı destinasyon ve akıllı otel kavramları da incelenmiştir. Daha sonra ise, akıllı turizm kavramının daha iyi anlaşılabilmesi amacı ile turizm sektöründeki akıllı uygulamalara örnekler verilmiş ve akıllı turizm kavramı güçlendirilmeye çalışılmıştır. Bilgi ve iletişim teknolojileri kapsamında değerlendirilen akıllı turizm tanımlarında daha yoğun olarak mobil uygulamalar, akıllı telefonlar, sosyal medya ve internet üzerinde durulduğu, çevreci anlayışın göz ardı edildiği tespit edilmiştir. Çalışma dâhilinde incelenen akıllı turizm uygulamalarının, Dünya Turizm Örgütü tarafından yapılan tanımla uyumlu olduğu ancak akademik yazında çevreye duyarlılığın yeterli düzeyde vurgulanmadığı tespit edilmiştir.


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Primary Language tr
Subjects Hospitality Leisure Sport and Tourism
Journal Section Articles
Authors

Orcid: 0000-0002-0706-5785
Author: Pınar YALÇINKAYA (Primary Author)
Institution: ÇANAKKALE ONSEKİZ MART ÜNİVERSİTESİ, TURİZM FAKÜLTESİ
Country: Turkey


Orcid: 0000-0003-2598-6227
Author: Lütfi ATAY (Primary Author)
Institution: ÇANAKKALE ONSEKİZ MART ÜNİVERSİTESİ, TURİZM FAKÜLTESİ
Country: Turkey


Orcid: 0000-0002-2413-5036
Author: Ezgi KARAKAŞ (Primary Author)
Institution: ÇANAKKALE ONSEKİZ MART ÜNİVERSİTESİ, TURİZM FAKÜLTESİ
Country: Turkey


Dates

Publication Date : October 15, 2018

Bibtex @review { gastoria433831, journal = {Gastroia: Journal of Gastronomy And Travel Research}, issn = {2602-4144}, address = {}, publisher = {Çanakkale Onsekiz Mart University}, year = {2018}, volume = {2}, pages = {85 - 103}, doi = {10.32958/gastoria.433831}, title = {AKILLI TURİZM UYGULAMALARI}, key = {cite}, author = {Yalçınkaya, Pınar and Atay, Lütfi and Karakaş, Ezgi} }
APA Yalçınkaya, P , Atay, L , Karakaş, E . (2018). AKILLI TURİZM UYGULAMALARI . Gastroia: Journal of Gastronomy And Travel Research , 2 (2) , 85-103 . DOI: 10.32958/gastoria.433831
MLA Yalçınkaya, P , Atay, L , Karakaş, E . "AKILLI TURİZM UYGULAMALARI" . Gastroia: Journal of Gastronomy And Travel Research 2 (2018 ): 85-103 <https://dergipark.org.tr/en/pub/gastoria/issue/39769/433831>
Chicago Yalçınkaya, P , Atay, L , Karakaş, E . "AKILLI TURİZM UYGULAMALARI". Gastroia: Journal of Gastronomy And Travel Research 2 (2018 ): 85-103
RIS TY - JOUR T1 - AKILLI TURİZM UYGULAMALARI AU - Pınar Yalçınkaya , Lütfi Atay , Ezgi Karakaş Y1 - 2018 PY - 2018 N1 - doi: 10.32958/gastoria.433831 DO - 10.32958/gastoria.433831 T2 - Gastroia: Journal of Gastronomy And Travel Research JF - Journal JO - JOR SP - 85 EP - 103 VL - 2 IS - 2 SN - 2602-4144- M3 - doi: 10.32958/gastoria.433831 UR - https://doi.org/10.32958/gastoria.433831 Y2 - 2018 ER -
EndNote %0 Gastroia: Journal of Gastronomy And Travel Research AKILLI TURİZM UYGULAMALARI %A Pınar Yalçınkaya , Lütfi Atay , Ezgi Karakaş %T AKILLI TURİZM UYGULAMALARI %D 2018 %J Gastroia: Journal of Gastronomy And Travel Research %P 2602-4144- %V 2 %N 2 %R doi: 10.32958/gastoria.433831 %U 10.32958/gastoria.433831
ISNAD Yalçınkaya, Pınar , Atay, Lütfi , Karakaş, Ezgi . "AKILLI TURİZM UYGULAMALARI". Gastroia: Journal of Gastronomy And Travel Research 2 / 2 (October 2018): 85-103 . https://doi.org/10.32958/gastoria.433831
AMA Yalçınkaya P , Atay L , Karakaş E . AKILLI TURİZM UYGULAMALARI. Gastroia: Journal of Gastronomy And Travel Research. 2018; 2(2): 85-103.
Vancouver Yalçınkaya P , Atay L , Karakaş E . AKILLI TURİZM UYGULAMALARI. Gastroia: Journal of Gastronomy And Travel Research. 2018; 2(2): 85-103.