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Fonksiyonel Olmayan Tüketici Davranışlarının Kavramsal Boyutu

Year 2007, Issue: 2, 156 - 168, 01.09.2007

Feride Bahar Özdoğan Sanem Alkibay

Abstract

Kötü müşteri davranışı toplum normlarıyla uyumsuz olan eylemleri içerdiği için kurallara karşı gelinmesi durumunu bünyesinde bulundurur. Tüketicilerin kötü davranışları çalışanlar, işletmeler ve diğer tüketiciler için maddi kayıplara ve psikolojik hasara sebep olur. Fonksiyonel olmayan tüketici davranış biçimlerini unfunctional behavior daha iyi anlamak ve analiz etmek, davranışlarla mücadele etmek için daha iyi metotlar geliştirmek ve bu davranışların topluma olan olumsuz etkilerinin azaltılması noktasında önemlidir. Bu noktalardan hareketle, çalışmanın amacı tüketicinin kötü davranışı olarak tanımlanan bu fonksiyonel olmayan tüketici davranışını çeşitli boyutlarıyla kavramsal açıdan incelemek ve bu doğrultuda bu alanda çalışan araştırmacılara ışık tutmaktır

Keywords

Tüketicilerin kötü davranışları fonksiyonel olmayan davranış eğitim

References

  • ALBERS-MILLER, N. (1999). Consumer Misbehavior: Why People Buy İllicit Goods, Journal Of Consumer Marketing Sayı: 16, 3: 273-287
  • BABİN, B. BABİN, L. (1996). Effects Of Moral Cognitions And Consumer Emotions On Shoplifting Intentions, Psychology And Marketing, Sayı: 13 8 785-802
  • BERNTEIN, P. (1985). Cheating The New National Pastime?, Business, Sayı: October- December: 24-33
  • BITNER, M. BOOMS, B. MOHR, L. (1994). Critical Service Encounters: The Employee’s Viewpoint, Journal Of Marketing, Sayı: 58 No: October: 95-106
  • BOYD, C. (2002). Customer Violence and Employee Health And Safety, Work, Environment and Society, Sayı: 16 No: 1: 151–169
  • BUDDEN, M. GRIFFIN, T. (1996). Explorations And Implications Of Aberrant Consumer Behavior, Psychology And Marketing, Sayı: 13 No: 8: 739-740 CALLEN, KAREN SHIRETTA, S. Associations Between Demographics And Perceptions Of Unethical Consumer Behaviour, International Journal of Consumer Studies, Sayı: 27 No: 2: 99–110 OWNBEY, F.. (2003).
  • CAMERON, M. (1964). The Booster And The Snitch Department Store Shoplifting, Free Pres Of Glencoe New York, NY
  • CARUANA, A. (1999). A Cross-Country Investigation of the MARKOR Scale, Marketing Intelligence & Planning, Sayı: 17 No: 5: 248-253
  • CARUANA, A. RAMASESHAN, C. EWING, M. (2001). Anomia And Deviant Behavior In Marketing: Some Preliminary Evidence, Journal Of Managerial Psychology, Sayı: 16 No: 5: 322-338
  • CLOWARD, R. (1959). İllegimate Means, Anomie And Deviant Behavior American Sociological Review, Sayı: 24: 164-176
  • DAVIS, J. (1979). Comparaison of Consumer Acceptance of Rights and Responsibilities, Ethics and The Consumer Interest, Sayı: 10: 68-70
  • DEMORE, S., FISHER, W, BARON, R. (1988). The Equity-Control Model As A Predictor Of Vandalism Among College Students, Journal of Applied Social Psychology, Sayı: 18, 80-91
  • DEPAULO, P. (1987). Ethical Perceptions of Deceptive Bargaining Tactics Used By Salespersons and Customers. A Double Standart. Washington: American Psychological Association.
  • DODGE, R., EDWARDS, E., FULLERTON, S. (1996). Consumer Transgressions İn The Marketplace: Consumers’ Perspectives, Psychology And Marketing, Sayı: 13 No: 8: 821-835
  • ELLİOT, R. ECCLES, S. GOURNAY, K. (1996). Revenge, Existential Choice And Addictive Consumption Psychology And Marketing Sayı:13, 8: 753-768
  • FABER, R. CHRİSTENSON, G. (1996). In The Mood To Buy: Differences In The Mood States Experienced By Compulsive Buyers And Other Consumers Psychology Marketing, Sayı. 13 No: 8: 803-819
  • FARRUGIA, SARAH (2002), A Dangerous Occupation? Violence In Public Libraries, New Library World, Sayı:103, No. 9
  • FISHER, J. BARON, R. (1982). An Equity Based Model Of Vandalism Population And Environment, Sayı: 5 No: 3: 182-200
  • FULLERTON, R. PUNJ, G. (1993). Choosing To Misbehave: A Structural Model Of Aberrant Consumer Behavior, Advances In Consumer Research, Sayı: 20: 570-574
  • FULLERTON, R., PUNJ, G. (1997). Can Consumer Misbehavior Be Controlled? A Critical Analysis Of Two Major Control Techniques, Advances İn Consumer Research, Sayı. 24: 340-344
  • FULLERTON, R. PUNJ, G. (1997). What Is Consumer Misbehavior, Advances In Consumer Research, sayı: 24: 336-339
  • FULLERTON, R. PUNJ, G. (2003). Repersussions Of Promoting An İdeology Of Consumptipn: Consumer Misbehavior, Journal Of Business Research, Sayı: 57, No: 11: 1239-1249
  • GABRIEL, Y. LANG, T. (1997). The Unmanageable Consumer: Contemporaray Consumption And Its Fragmentations. Sage: London
  • GILL, M. MOON, C. SREMAN, P. TURBIN, V. (2002). Security Management And Crime In Hotels International Journal Of Contemporary Hospitality Management, Sayı: 14 No: 2: 58-64
  • GODWIN, B. PATTERSON, P. JOHNSON, L. (1999). Emotion, Coping And Complaining Propensity Following A Dissatisfactory Service Encounters: A Preliminary Investigation Journal Of Consumer Satisfaction, Dissatisfaction And Complaining Behavior, sayı: 12, 145-154
  • GOLDSTEIN A. (1996). The Psychology Of Vandalism, Plenum Pres: New York
  • GROVE, S. FISK, R. JOHN, J. (2004). Surviving In The Age Of Rage, Marketing Management, sayı: 13, No: 2: 41-46
  • HARRIS, L., OGBONNA, EMMANUEL. (2006). Service Sabotage: A Study Of Antecedents And Consequences, Journal Of Academy Of Marketing Science, Sayı: 34, No: 4: 543-558
  • HARRIS, L., REYNOLDS, K. (2003). The Consequences Of Dysfunctional Customer Behavior, Journal Of Servic Research, sayı: 6, No: 2: 144-161
  • HARRIS, L., REYNOLDS, K. (2004): Jaycustomer Behavior: An Exploration Of Types And Motives In The Hospitality İndustry, Journal Of Services Marketing, Sayı: 18, No: 5: 339-357
  • HUEFNER, J. HUNT, KEITH. (1994). Extending The Hirschman Model: When Voice And Exit Don’t Tell The Whole Story, Journal Of Consumer Satisfaction, Dissatisfaction And Complaining Behavir, sayı: 13: 61-82
  • HİRSCHMAN, E. (1992). The Consciousness Of Addiction: Toward A General Theory Of Compulsive Consumption, Journal Of Consumer Research, Sayı: 19, No: September: 155-179
  • JACOBY, J., JACCARD, J.J. (1981). The Sources, Meanings And Validity Of Consumer Complaint Behaviour: A Psychological Analysis, Journal Of Retailing, Sayı: 57, No.3: 4-24
  • JONES , P. GRONENBROOM, K. (2002). Crime In London Hotels, Tourism And Hospitality Research, Sayı: 4, 1: 21-35
  • KOWALSKI, R. (1996). Complaints And Complaining: Function, Antecedents And Consequences Pyychological Bulletin, Sayı: 119, No: 2: 179-196
  • LEVY-LEBOYER, CLAUDE, (1984). Vandalism: Behavior And Motivations, North Holland, Amsterdam
  • LOVELOCK, C. (1994). Product Plus: How Product And Servic Equals Competitive Advantage. Mcgraw Hill, New York
  • LOVELOCK, C. (2001) Services Marketing People Technology Strategy 4 Th Edition Prentice Hall Sydney.
  • MCGRATH, H. GOULDING, A. (1996). Part Of The Job. Violence in Public Libraries New Library World, sayı: 97, No: 1127: 4-13
  • METRON, R. (1957). Social Theory And Social Structure, Free Pres, Glencoe
  • MİLES, M. HUBERMAN, A. (1994). Qualitative Data Analysis, Sage Publication Beverly Hills Ca
  • MILLS, M. BONOMA, T. (1979). Deviant Consumer Behavior: New Challenges For Marketing Research Educators, Conference Proceedings Of The American Marketing Association, sayı: 44: 445-449
  • MOSCHIS, G. COX, D. (1989). Deviant Consumer Behavior, Advances In Consumer Research, Sayı: 16, No: 1: 732-737
  • MUNCY, J. ve VITELL, S. (1992). A Consumer Ethics An Empirical Investigation of Factors Influencing Ethical Judgements of The Final Consumer”, Journal of Business Ethics,Sayı: 11, No: August: 585-597
  • OLİVER, R. SWAN, J. (1989). Consumer Perceptions Of Interpersonal Equity And Satisfaction In Transactions: A Field Survey Approach, Journal Of Marketing, Sayı: 53, No: April: 21-35
  • PENALOZA,L. PRICE, L. (1993). Consumer resistance. A Conceptual Overview Advances In Consumer Research, Sayı: 202, No: 11: 123-128
  • PHILLIPS, S., ALEWANDER, A., SHAW, G. (2005). Consumer Misbehavior: The Rise Of Self-Service Grocery Retailing And Shoplifting In The United Kingdom C. 1950-1970, Journal Of Macromarketing, Sayı: 25, No: 1: 66-75
  • PİRON, F. YOUNG, M. (2000). Retail Borrowing İnsights And İmplications On Returning Used Merchandise, İnternational Journal Of Retail And Distribution Management, Sayı: 28, No: 1: 27-36
  • REYNOLDS, K. HARRIS, L. (2005). When Service Failure Is Not A Service Failure. An Explorartion Of The Types And Motives Of Illegitimate Customer Complaining, Journal Of Service Marketing, Sayı: 19, No: 5: 321-335
  • REYNOLDS, K. HARRIS, L. (2006). Deviant Customer Behavior: An Exploratory of Frontline Employee Tactics, The Journal Of Marketing Theory And Practice, Sayı: 14, No: 2: 95-111
  • ROSE, R. NEIDERMEYER, C. (1999). From Rudeness To Road Ragew. The Antecedents And Consequences Of Consumer Aggression Adevances In Consumer Research, Sayı: 26, No: 1: 12-17
  • SCHEINEDER, B., BOWEN, D. (1993). The Service Organization: Human Resources Management Is Crucial, Organizational Dynamics, Sayı: 21, No: 4: 39-42
  • STRUTTON, D. VITELL, S. PELTON, L. (1994). How Consumers May Justify İnappropriate Behavior İn Market Settings: An Application On The Techniques Of Neutralization, Journal Of Business Research, Sayı: 30: 253-260
  • TAX, S. BROWN, S. (1998). Recovering And Learning From Service Failure, Sloan Management Review, Sayı: Fall: 75-88
  • TONGLET, M. (2001). Consumer Misbehaviour: An Exploratory Study Of Shoplifting, Journal of Consumer Behaviour, Sayı: 1, No: 4: 336–354
  • TONGLET, M. (2002). Consumer Misbehavior: An Exploratory Study Of Shoplifting, Journal Of Consumer Behavior, Sayı: 1, No: 4: 336-354
  • WİLKES, R. (1978). Fraudulent Behavior By Consumers, Journal Of Marketing, Sayı: October: 67-75
  • WITHIAM, G. (1998). Customers From Hell: What Do They Do? The Cornell Hotel And Restaurant Administrative Quarterly, Sayı: 39, No: 5: 11
  • VAN VLIET, W. (1984). Vandalism An Assessment Agenda In Levy-Leboyer (ed. ) Vandalism: Behavior And Motivations, North-Holland, Amsterdam
  • ZEMKE, R., ANDERSON, K. (1990). Customers From Hell, Training, Sayı: February: 25-33

THE CONCEPTUAL SCOPE OF DISFUNCTIONAL CONSUMER BEHAVIOR

Year 2007, Issue: 2, 156 - 168, 01.09.2007

Feride Bahar Özdoğan Sanem Alkibay

Abstract

A misconsumer behavior constructs activities that are breaking the rules of the society norms because of their inadaptable activities. This kind of misconsumer behavior brings on material lost and psychological damages to employees, enterprises and other consumers. Developing better methods and decreasing the negative effects on society is important to struggle, better conceive and analyze the consumer behaviors. At this point, the aim of the study is to examine the unfunctional consumer behaviors that are described as misbehaviors of consumers in different dimensions and to shed light on the analyzers working on this area

Keywords

Misbehaviors of consumers unfunctional behavior education

References

  • ALBERS-MILLER, N. (1999). Consumer Misbehavior: Why People Buy İllicit Goods, Journal Of Consumer Marketing Sayı: 16, 3: 273-287
  • BABİN, B. BABİN, L. (1996). Effects Of Moral Cognitions And Consumer Emotions On Shoplifting Intentions, Psychology And Marketing, Sayı: 13 8 785-802
  • BERNTEIN, P. (1985). Cheating The New National Pastime?, Business, Sayı: October- December: 24-33
  • BITNER, M. BOOMS, B. MOHR, L. (1994). Critical Service Encounters: The Employee’s Viewpoint, Journal Of Marketing, Sayı: 58 No: October: 95-106
  • BOYD, C. (2002). Customer Violence and Employee Health And Safety, Work, Environment and Society, Sayı: 16 No: 1: 151–169
  • BUDDEN, M. GRIFFIN, T. (1996). Explorations And Implications Of Aberrant Consumer Behavior, Psychology And Marketing, Sayı: 13 No: 8: 739-740 CALLEN, KAREN SHIRETTA, S. Associations Between Demographics And Perceptions Of Unethical Consumer Behaviour, International Journal of Consumer Studies, Sayı: 27 No: 2: 99–110 OWNBEY, F.. (2003).
  • CAMERON, M. (1964). The Booster And The Snitch Department Store Shoplifting, Free Pres Of Glencoe New York, NY
  • CARUANA, A. (1999). A Cross-Country Investigation of the MARKOR Scale, Marketing Intelligence & Planning, Sayı: 17 No: 5: 248-253
  • CARUANA, A. RAMASESHAN, C. EWING, M. (2001). Anomia And Deviant Behavior In Marketing: Some Preliminary Evidence, Journal Of Managerial Psychology, Sayı: 16 No: 5: 322-338
  • CLOWARD, R. (1959). İllegimate Means, Anomie And Deviant Behavior American Sociological Review, Sayı: 24: 164-176
  • DAVIS, J. (1979). Comparaison of Consumer Acceptance of Rights and Responsibilities, Ethics and The Consumer Interest, Sayı: 10: 68-70
  • DEMORE, S., FISHER, W, BARON, R. (1988). The Equity-Control Model As A Predictor Of Vandalism Among College Students, Journal of Applied Social Psychology, Sayı: 18, 80-91
  • DEPAULO, P. (1987). Ethical Perceptions of Deceptive Bargaining Tactics Used By Salespersons and Customers. A Double Standart. Washington: American Psychological Association.
  • DODGE, R., EDWARDS, E., FULLERTON, S. (1996). Consumer Transgressions İn The Marketplace: Consumers’ Perspectives, Psychology And Marketing, Sayı: 13 No: 8: 821-835
  • ELLİOT, R. ECCLES, S. GOURNAY, K. (1996). Revenge, Existential Choice And Addictive Consumption Psychology And Marketing Sayı:13, 8: 753-768
  • FABER, R. CHRİSTENSON, G. (1996). In The Mood To Buy: Differences In The Mood States Experienced By Compulsive Buyers And Other Consumers Psychology Marketing, Sayı. 13 No: 8: 803-819
  • FARRUGIA, SARAH (2002), A Dangerous Occupation? Violence In Public Libraries, New Library World, Sayı:103, No. 9
  • FISHER, J. BARON, R. (1982). An Equity Based Model Of Vandalism Population And Environment, Sayı: 5 No: 3: 182-200
  • FULLERTON, R. PUNJ, G. (1993). Choosing To Misbehave: A Structural Model Of Aberrant Consumer Behavior, Advances In Consumer Research, Sayı: 20: 570-574
  • FULLERTON, R., PUNJ, G. (1997). Can Consumer Misbehavior Be Controlled? A Critical Analysis Of Two Major Control Techniques, Advances İn Consumer Research, Sayı. 24: 340-344
  • FULLERTON, R. PUNJ, G. (1997). What Is Consumer Misbehavior, Advances In Consumer Research, sayı: 24: 336-339
  • FULLERTON, R. PUNJ, G. (2003). Repersussions Of Promoting An İdeology Of Consumptipn: Consumer Misbehavior, Journal Of Business Research, Sayı: 57, No: 11: 1239-1249
  • GABRIEL, Y. LANG, T. (1997). The Unmanageable Consumer: Contemporaray Consumption And Its Fragmentations. Sage: London
  • GILL, M. MOON, C. SREMAN, P. TURBIN, V. (2002). Security Management And Crime In Hotels International Journal Of Contemporary Hospitality Management, Sayı: 14 No: 2: 58-64
  • GODWIN, B. PATTERSON, P. JOHNSON, L. (1999). Emotion, Coping And Complaining Propensity Following A Dissatisfactory Service Encounters: A Preliminary Investigation Journal Of Consumer Satisfaction, Dissatisfaction And Complaining Behavior, sayı: 12, 145-154
  • GOLDSTEIN A. (1996). The Psychology Of Vandalism, Plenum Pres: New York
  • GROVE, S. FISK, R. JOHN, J. (2004). Surviving In The Age Of Rage, Marketing Management, sayı: 13, No: 2: 41-46
  • HARRIS, L., OGBONNA, EMMANUEL. (2006). Service Sabotage: A Study Of Antecedents And Consequences, Journal Of Academy Of Marketing Science, Sayı: 34, No: 4: 543-558
  • HARRIS, L., REYNOLDS, K. (2003). The Consequences Of Dysfunctional Customer Behavior, Journal Of Servic Research, sayı: 6, No: 2: 144-161
  • HARRIS, L., REYNOLDS, K. (2004): Jaycustomer Behavior: An Exploration Of Types And Motives In The Hospitality İndustry, Journal Of Services Marketing, Sayı: 18, No: 5: 339-357
  • HUEFNER, J. HUNT, KEITH. (1994). Extending The Hirschman Model: When Voice And Exit Don’t Tell The Whole Story, Journal Of Consumer Satisfaction, Dissatisfaction And Complaining Behavir, sayı: 13: 61-82
  • HİRSCHMAN, E. (1992). The Consciousness Of Addiction: Toward A General Theory Of Compulsive Consumption, Journal Of Consumer Research, Sayı: 19, No: September: 155-179
  • JACOBY, J., JACCARD, J.J. (1981). The Sources, Meanings And Validity Of Consumer Complaint Behaviour: A Psychological Analysis, Journal Of Retailing, Sayı: 57, No.3: 4-24
  • JONES , P. GRONENBROOM, K. (2002). Crime In London Hotels, Tourism And Hospitality Research, Sayı: 4, 1: 21-35
  • KOWALSKI, R. (1996). Complaints And Complaining: Function, Antecedents And Consequences Pyychological Bulletin, Sayı: 119, No: 2: 179-196
  • LEVY-LEBOYER, CLAUDE, (1984). Vandalism: Behavior And Motivations, North Holland, Amsterdam
  • LOVELOCK, C. (1994). Product Plus: How Product And Servic Equals Competitive Advantage. Mcgraw Hill, New York
  • LOVELOCK, C. (2001) Services Marketing People Technology Strategy 4 Th Edition Prentice Hall Sydney.
  • MCGRATH, H. GOULDING, A. (1996). Part Of The Job. Violence in Public Libraries New Library World, sayı: 97, No: 1127: 4-13
  • METRON, R. (1957). Social Theory And Social Structure, Free Pres, Glencoe
  • MİLES, M. HUBERMAN, A. (1994). Qualitative Data Analysis, Sage Publication Beverly Hills Ca
  • MILLS, M. BONOMA, T. (1979). Deviant Consumer Behavior: New Challenges For Marketing Research Educators, Conference Proceedings Of The American Marketing Association, sayı: 44: 445-449
  • MOSCHIS, G. COX, D. (1989). Deviant Consumer Behavior, Advances In Consumer Research, Sayı: 16, No: 1: 732-737
  • MUNCY, J. ve VITELL, S. (1992). A Consumer Ethics An Empirical Investigation of Factors Influencing Ethical Judgements of The Final Consumer”, Journal of Business Ethics,Sayı: 11, No: August: 585-597
  • OLİVER, R. SWAN, J. (1989). Consumer Perceptions Of Interpersonal Equity And Satisfaction In Transactions: A Field Survey Approach, Journal Of Marketing, Sayı: 53, No: April: 21-35
  • PENALOZA,L. PRICE, L. (1993). Consumer resistance. A Conceptual Overview Advances In Consumer Research, Sayı: 202, No: 11: 123-128
  • PHILLIPS, S., ALEWANDER, A., SHAW, G. (2005). Consumer Misbehavior: The Rise Of Self-Service Grocery Retailing And Shoplifting In The United Kingdom C. 1950-1970, Journal Of Macromarketing, Sayı: 25, No: 1: 66-75
  • PİRON, F. YOUNG, M. (2000). Retail Borrowing İnsights And İmplications On Returning Used Merchandise, İnternational Journal Of Retail And Distribution Management, Sayı: 28, No: 1: 27-36
  • REYNOLDS, K. HARRIS, L. (2005). When Service Failure Is Not A Service Failure. An Explorartion Of The Types And Motives Of Illegitimate Customer Complaining, Journal Of Service Marketing, Sayı: 19, No: 5: 321-335
  • REYNOLDS, K. HARRIS, L. (2006). Deviant Customer Behavior: An Exploratory of Frontline Employee Tactics, The Journal Of Marketing Theory And Practice, Sayı: 14, No: 2: 95-111
  • ROSE, R. NEIDERMEYER, C. (1999). From Rudeness To Road Ragew. The Antecedents And Consequences Of Consumer Aggression Adevances In Consumer Research, Sayı: 26, No: 1: 12-17
  • SCHEINEDER, B., BOWEN, D. (1993). The Service Organization: Human Resources Management Is Crucial, Organizational Dynamics, Sayı: 21, No: 4: 39-42
  • STRUTTON, D. VITELL, S. PELTON, L. (1994). How Consumers May Justify İnappropriate Behavior İn Market Settings: An Application On The Techniques Of Neutralization, Journal Of Business Research, Sayı: 30: 253-260
  • TAX, S. BROWN, S. (1998). Recovering And Learning From Service Failure, Sloan Management Review, Sayı: Fall: 75-88
  • TONGLET, M. (2001). Consumer Misbehaviour: An Exploratory Study Of Shoplifting, Journal of Consumer Behaviour, Sayı: 1, No: 4: 336–354
  • TONGLET, M. (2002). Consumer Misbehavior: An Exploratory Study Of Shoplifting, Journal Of Consumer Behavior, Sayı: 1, No: 4: 336-354
  • WİLKES, R. (1978). Fraudulent Behavior By Consumers, Journal Of Marketing, Sayı: October: 67-75
  • WITHIAM, G. (1998). Customers From Hell: What Do They Do? The Cornell Hotel And Restaurant Administrative Quarterly, Sayı: 39, No: 5: 11
  • VAN VLIET, W. (1984). Vandalism An Assessment Agenda In Levy-Leboyer (ed. ) Vandalism: Behavior And Motivations, North-Holland, Amsterdam
  • ZEMKE, R., ANDERSON, K. (1990). Customers From Hell, Training, Sayı: February: 25-33
There are 60 citations in total.

Details

Primary Language Turkish
Journal Section Research Article
Authors

Feride Bahar Özdoğan This is me

Sanem Alkibay This is me

Publication Date September 1, 2007
Published in Issue Year 2007 Issue: 2

Cite

APA Özdoğan, F. B., & Alkibay, S. (2007). Fonksiyonel Olmayan Tüketici Davranışlarının Kavramsal Boyutu. Gazi Üniversitesi Ticaret Ve Turizm Eğitim Fakültesi Dergisi(2), 156-168.
AMA Özdoğan FB, Alkibay S. Fonksiyonel Olmayan Tüketici Davranışlarının Kavramsal Boyutu. Gazi Üniversitesi Ticaret ve Turizm Eğitim Fakültesi Dergisi. September 2007;(2):156-168.
Chicago Özdoğan, Feride Bahar, and Sanem Alkibay. “Fonksiyonel Olmayan Tüketici Davranışlarının Kavramsal Boyutu”. Gazi Üniversitesi Ticaret Ve Turizm Eğitim Fakültesi Dergisi, no. 2 (September 2007): 156-68.
EndNote Özdoğan FB, Alkibay S (September 1, 2007) Fonksiyonel Olmayan Tüketici Davranışlarının Kavramsal Boyutu. Gazi Üniversitesi Ticaret ve Turizm Eğitim Fakültesi Dergisi 2 156–168.
IEEE F. B. Özdoğan and S. Alkibay, “Fonksiyonel Olmayan Tüketici Davranışlarının Kavramsal Boyutu”, Gazi Üniversitesi Ticaret ve Turizm Eğitim Fakültesi Dergisi, no. 2, pp. 156–168, September 2007.
ISNAD Özdoğan, Feride Bahar - Alkibay, Sanem. “Fonksiyonel Olmayan Tüketici Davranışlarının Kavramsal Boyutu”. Gazi Üniversitesi Ticaret ve Turizm Eğitim Fakültesi Dergisi 2 (September 2007), 156-168.
JAMA Özdoğan FB, Alkibay S. Fonksiyonel Olmayan Tüketici Davranışlarının Kavramsal Boyutu. Gazi Üniversitesi Ticaret ve Turizm Eğitim Fakültesi Dergisi. 2007;:156–168.
MLA Özdoğan, Feride Bahar and Sanem Alkibay. “Fonksiyonel Olmayan Tüketici Davranışlarının Kavramsal Boyutu”. Gazi Üniversitesi Ticaret Ve Turizm Eğitim Fakültesi Dergisi, no. 2, 2007, pp. 156-68.
Vancouver Özdoğan FB, Alkibay S. Fonksiyonel Olmayan Tüketici Davranışlarının Kavramsal Boyutu. Gazi Üniversitesi Ticaret ve Turizm Eğitim Fakültesi Dergisi. 2007(2):156-68.