Çalışan deneyimi: Scopus veri tabanı bibliyometrik analizi

Abstract

Son yıllarda öne çıkan güncel İKY konularından çalışan deneyimi; çalışanların işe alım süreçlerinden işten ayrılma süreçlerine kadar örgütteki yolculuğunu ele almaktadır. Çalışan deneyimi ulusal dizinde tatmin edici düzeyde ele alınmadığından; kavramın boşluklarının tayini ve araştırmacıların teşvik edilmesi önem arz etmektedir. Bu çalışmada, Scopus veri tabanında taranan yayınlardan başlık, özet veya anahtar kelimelerinde “çalışan deneyimi” (employee experience) terimi bulunan ve 1998-2025 yılları arasında yayınlanmış 53 makale VOSviewer paket programı ile bibliyometrik analize tabi tutulmuştur. Bu analizler sonunda; çalışan deneyimi makalelerinden en fazla atıf alan yayının Larivière, Bowen, Andreassen,... Wünderlich ve De Keyser’e (2017) ait olduğu, en çok makale yayınlayan yazarların Gabler, Rapp, Richey ve Adams (2018) olduğu, çalışan deneyimi makalelerinin en çok 2024 yılında yayınlandığı, en fazla makale yayınlayan derginin Personnel Review olduğu, kavramın en sık hizmet, insan ve yönetim kelimeleri ile ilişkilendirildiği, en fazla ilişkilendirildiği değişkenlerin çalışan adanmışlığı ve müşteri deneyimi olduğu ve en çok Amerika’da çalışıldığı ortaya koyulmuştur. Bu bulguların akabinde çalışan deneyimi üzerine çalışma yürütecek araştırmacılara öneriler sunulmuştur.

Keywords

• Çalışan deneyimi
• insan kaynakları yönetimi
• bibliyometrik analiz

Employee experience: A bibliometric analysis based on the Scopus database

Abstract

In recent years, employee experience has emerged as a prominent topic in contemporary human resource management (HRM). This concept encompasses employees' entire journey within an organization, from recruitment processes to their departure. Given that employee experience has not been comprehensively examined in national academic indexes, identifying gaps in the literature and encouraging further research on the subject is of critical importance. In this study, a bibliometric analysis was conducted using the VOSviewer software package on 53 articles published between 1998 and 2025, indexed in the Scopus database, and containing the term “employee experience” in their titles, abstracts, or keywords. The search was performed using the term employee experience in titles, abstracts, or keywords. The analysis was carried out using the VOSviewer software package. These analyses revealed that Larivière, Bowen, Andreassen,... Wünderlich & De Keyser (2017) was the most cited publication among employee experience articles, Gabler, Rapp, Richey and Adams (2018) was the author who published the most articles, the most employee experience articles were published in 2024, Personnel Review was the journal that published the most articles, the concept was most frequently associated with the words of service, human and management, the most frequently associated variables were employee engagement and customer experience, and the topic was mostly studied in the US. Based on these findings, recommendations are provided for researchers aiming to conduct further studies on employee experience.

Keywords

• Employee Experience
• Human Resource Management
• Bibliometric Analysis

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