Çalışan deneyimi: Scopus veri tabanı bibliyometrik analizi

Öz

Son yıllarda öne çıkan güncel İKY konularından çalışan deneyimi; çalışanların işe alım süreçlerinden işten ayrılma süreçlerine kadar örgütteki yolculuğunu ele almaktadır. Çalışan deneyimi ulusal dizinde tatmin edici düzeyde ele alınmadığından; kavramın boşluklarının tayini ve araştırmacıların teşvik edilmesi önem arz etmektedir. Bu çalışmada, Scopus veri tabanında taranan yayınlardan başlık, özet veya anahtar kelimelerinde “çalışan deneyimi” (employee experience) terimi bulunan ve 1998-2025 yılları arasında yayınlanmış 53 makale VOSviewer paket programı ile bibliyometrik analize tabi tutulmuştur. Bu analizler sonunda; çalışan deneyimi makalelerinden en fazla atıf alan yayının Larivière, Bowen, Andreassen,... Wünderlich ve De Keyser’e (2017) ait olduğu, en çok makale yayınlayan yazarların Gabler, Rapp, Richey ve Adams (2018) olduğu, çalışan deneyimi makalelerinin en çok 2024 yılında yayınlandığı, en fazla makale yayınlayan derginin Personnel Review olduğu, kavramın en sık hizmet, insan ve yönetim kelimeleri ile ilişkilendirildiği, en fazla ilişkilendirildiği değişkenlerin çalışan adanmışlığı ve müşteri deneyimi olduğu ve en çok Amerika’da çalışıldığı ortaya koyulmuştur. Bu bulguların akabinde çalışan deneyimi üzerine çalışma yürütecek araştırmacılara öneriler sunulmuştur.

Anahtar Kelimeler

• Çalışan deneyimi
• insan kaynakları yönetimi
• bibliyometrik analiz

Employee experience: A bibliometric analysis based on the Scopus database

Öz

In recent years, employee experience has emerged as a prominent topic in contemporary human resource management (HRM). This concept encompasses employees' entire journey within an organization, from recruitment processes to their departure. Given that employee experience has not been comprehensively examined in national academic indexes, identifying gaps in the literature and encouraging further research on the subject is of critical importance. In this study, a bibliometric analysis was conducted using the VOSviewer software package on 53 articles published between 1998 and 2025, indexed in the Scopus database, and containing the term “employee experience” in their titles, abstracts, or keywords. The search was performed using the term employee experience in titles, abstracts, or keywords. The analysis was carried out using the VOSviewer software package. These analyses revealed that Larivière, Bowen, Andreassen,... Wünderlich & De Keyser (2017) was the most cited publication among employee experience articles, Gabler, Rapp, Richey and Adams (2018) was the author who published the most articles, the most employee experience articles were published in 2024, Personnel Review was the journal that published the most articles, the concept was most frequently associated with the words of service, human and management, the most frequently associated variables were employee engagement and customer experience, and the topic was mostly studied in the US. Based on these findings, recommendations are provided for researchers aiming to conduct further studies on employee experience.

Anahtar Kelimeler

• Employee Experience
• Human Resource Management
• Bibliometric Analysis

Kaynakça

1. Anitha J. (2014). Determinants of employee engagement and their impact on employee performance. International Journal of Productivity and Performance Management, 63(3), 308-323.
2. Atsan, M. (2024). İşveren markası yönetiminin çalışan deneyimi bağlamında değerlendirilmesi: ik yöneticileri üzerine bir araştırma. Selçuk Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi, 27(1), 294-307.
3. Bakker, A. B., Albrecht, S. L. and Leiter, M. P. (2011). Work engagement: Further reflections on the state of play. European Journal Of Work And Organizational Psychology, 20(1), 74-88.
4. Başaran, E.Y. ve Ünal H.T. (2021). Covid-19 pandemi döneminde özel bankaların çalışan deneyimi tasarımı. International Journal of Social, Humanities and Administrative Sciences, 7(39), 654-672. http://dx.doi.org/10.31589/JOSHAS.589.
5. Batat, W. (2022). The employee experience (EMX) framework for well-being: an agenda for the future. Employee Relations: The International Journal, 44(5), 993-1013.
6. Bozkurt, Ö. Ç. ve Çetin, A. (2016). Girişimcilik ve Kalkınma Dergisi’nin Bibliyometrik Analizi. Girişimcilik ve Kalkınma Dergisi, 11(2), 229 – 263.
7. Contreras-Cruz, A., Kirbac, A., Dennett, C. ve Daim, T. U. (2023). Human-centered design as a tool to improve employee experience: The case of a US plant-based food manufacturer. Technology in Society, 73, 102248.
8. Daşbaşı, T. ve Yıldız, S. (2025). İnsan Kaynakları Yönetimi Olumlu Bir Çalışan Deneyimini Nasıl Yaratır? Çalışan Deneyimi Üzerine Bir Doküman Analizi. Yönetim ve Ekonomi Dergisi, 32(2), 377-399. https://doi.org/10.18657/yonveek.1524313

9. Elmin, A. ve Ulaştıran, T. (2023). İnsan kaynakları yönetiminde güncel bir yaklaşım olarak çalışan deneyimi: Keşfedici bir içerik analizi. Süleyman Demirel Üniversitesi İnsan Kaynakları Yönetimi Dergisi, 2(2), 54-68.
10. Farndale E. ve Kelliher C. (2013). Implementing performance appraisal: exploring the employee experience. Human Resource Management, 52(6), 879-897.
11. Gabler, C. B., Ogilvie, J. L., Rapp, A. ve Bachrach, D. G. (2017). Is there a dark side of ambidexterity? Implications of dueling sales and service orientations. Journal of Service Research, 20(4), 379-392.
12. Gabler, C. B., Rapp, A., Richey Jr, R. G. ve Adams, F. G. (2018). Can service climate detract from employee performance? The role of experience in optimizing satisfaction and performance outcomes. Decision Sciences, 49(1), 7-24.
13. Gerçek M. (2022). İKY’de güncel bir yaklaşım: çalışan deneyimi kavramının bibliyometrik analizi. Optimum Ekonomi ve Yönetim Bilimleri Dergisi, 9(2), 206-228.
14. Gökhan, S. ve Özmen, Ö. N. T. (2024). Examining studies on the relationship between employee experience and digital transformation through bibliometric analysis. International Social Sciences Studies Journal, 10(8), 1313-1323.
15. Harley, B., Allen, B. C. ve Sargent, L. D. (2007). High performance work systems and employee experience of work in the service sector: The case of aged care. British Journal of Industrial Relations, 45(3), 607-633.
16. Hussain, A., Fatima, N. ve Kumar, D. (2011). Bibliometric analysis of the 'electronic library' journal (2000-2010). Webology, 8(1), 1-8.
17. IBM (2018). The employee experience index – a new global measure of a human workplace anf its impact, Smarter Workforce Institute.
18. Joshi, A., Sekar, S. ve Das, S. (2024). Decoding employee experiences during pandemic through online employee reviews: insights to organizations. Personnel Review, 53(1), 288-313. https://doi.org/10.1108/PR-07-2022-0478
19. Katzmayer M. (2020). Employee experience as a new strategic approach to people management to enhance competitiveness. (Yayınlanmamış Yüksek Lisans Tezi). Institute of Strategic Management, Johannes Kepler University Linz, Austria.
20. Köse, M. ve Nalbantoğlu S.Y. (2021). Sürdürülebilir insan kaynakları yönetimi için çalışan deneyimi uygulamaları. Business, Economics and Management Research Journal, 4(2), 70-80.
21. Krol M. ve Karczewska M. (2024). The employee experience’s paradigm applicability in relation to hybrid and remote working. Scientific Papers of Silesian University of Technology, Organization and Management Series, No: 206. Silesian University of Technology Publishing House. http://dx.doi.org/10.29119/1641-3466.2024.206.22.
22. Laiho, M., Saru, E. ve Seeck, H. (2022). It's the work climate that keeps me here: The interplay between the HRM process and emergent factors in the construction of employee experiences. Personnel Review, 51(2), 444-463. https://doi.org/10.1108/PR-09-2020-0663.
23. Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., ... ve De Keyser, A. (2017). “Service encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of business research, 79, 238-246.
24. Mahadevan, J. ve Schmitz, A. P. (2020). HRM as an ongoing struggle for legitimacy: A critical discourse analysis of HR managers as “employee-experience designers”. Baltic Journal of Management, 15(4), 515-532.
25. Malik, A., Budhwar, P., Mohan, H. ve Srikanth, N.R. (2023). Employee experience–the missing link for engaging employees: Insights from an MNE's AI‐based HR ecosystem. Human Resource Management, 62(1), 97-115.
26. Malik, A., Budhwar, P., Patel, C. ve Srikanth, N. R. (2022) May the bots be with you! Delivering HR cost-effectiveness and individualised employee experiences in an MNE. The International Journal of Human Resource Management, 33(6), 1148-1178. ISSN 1466-4399 doi: 10.1080/09585192.2020.1859582 Available at https://centaur.reading.ac.uk/95178/
27. Maylett, T. ve Wride, M. (2017). The employee experience: How to attract talent, retain top performers, and drive results. US: Wiley.
28. Morgan J. (2017). The employee experience advantage – how to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate. John WileyveSons.
29. Pernkopf, K., Latzke, M. ve Mayrhofer, W. (2021). Effects of mixed signals on employer attractiveness: A mixed‐method study based on signalling and convention theory. Human Resource Management Journal, 31(2), 392-413.
30. Plaskoff J. (2017). Employee experience: the new human resource management approach. Strategic HR Review, 16(3), 136-141.
31. Raia M. (2017). Providing a better digital experience for employees, Strategic HR Review, 16(2), 71-75.
32. Rasca, D. L. (2018). Employee experience-an answer to the deficit of talents, in the fourth Industrial Revolution. Quality-Access to Success, 19(3), 9-14.
33. Rigby, C. S. ve Ryan, R. M. (2018). Self-determination theory in human resource development: New directions and practical considerations. Advances in developing human resources, 20(2), 133-147.
34. Ismail, S. ve Subbarayudu, Y. (2023). Designing a positive employee experience – factors to consider. Journal of Research in Business and Management, 11(2), 157-160.
35. Sánchez, A. D., Del Río Rama, M. D. L. C. ve García, J. Á. (2017). Bibliometric analysis of publications on wine tourism in the databases Scopus and WoS. European Research on Management and Business Economics, 23(1), 8-15.
36. Tırpan, E. C. ve Bakırtaş, H. (2024). Technology acceptance model 3 in understanding employee’s cloud computing technology. Global Business Review, 25(1), 117-136.
37. Tucker E. (2020). Driving engagement with the employee experience, Strategic HR Review, 19(4), 183-187.
38. Van Eck, N. J. ve Waltman, L. (2019). VOSviewer manual. Universiteit Leiden, Leiden.
39. Yohn D. L. (2020). Brand authenticity, employee experience and corporate citizenship priorities in the COVID-19 era and beyond, Strategy & Leadership, 48(5), 33-39.