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Paternalist Liderliğin İşe Bağlılık Üzerine Etkisinde Çalışan Sadakatinin Aracılık Rolü: Sağlık Sektöründe Bir Araştırma

Year 2022, Volume: 13 Issue: 3, 1009 - 1017, 17.10.2022

Abstract

Bu araştırma sağlık çalışanlarının paternalist liderlik algısının işe bağlılık düzeyleri üzerindeki etkisinde çalışan sadakatinin aracılık rolünü test etmek amacıyla yapılmıştır. Araştırma İstanbul ilinde özel bir hastanede çalışan 310 sağlık çalışanı üzerinde yapılmıştır. Araştırma verileri yüz yüze anket yöntemi ile toplamıştır. Verilerin analizi IBM SPSS 25.0 programı ile Process Makro v4.0 uygulaması kullanılarak yapılmıştır. Katılımcılara ait paternalist liderlik algı puan ortalaması 3.53±0.70, çalışan sadakati puan ortalaması 3.71±0.79, işe bağlılık puan ortalaması 3.55±0.71, olarak belirlenmiştir. Yapılan analizde paternalist liderliğin çalışan sadakati üzerine pozitif yönde ve anlamlı bir etkisi olduğu saptanmıştır (β=0.523, t = 10.766, p<0.01). Analiz sonucunda paternalist liderliğin işe bağlılık üzerinde anlamlı etkisi olduğu saptanmıştır (β=0.535, t=11.103, p<0.01). Çalışan sadakatinin işe bağlılık üzerinde pozitif yönde ve anlamlı bir etkisi olduğu belirlenmiştir (β=0.728, t=18.640, p<0.01). Paternalist liderliğin işe bağlılık üzerindeki etkisinde çalışan sadakatinin aracılık rolü olduğu tespit edilmiştir (c’= 0.3228, %95 CI [0.2382, 0.4180]). Genel sonuç olarak sağlık çalışanlarının işe bağlılık ve çalışan sadakati düzeylerini arttırmak isteyen sağlık yöneticilerinin paternalist liderlik davranışı göstermesi uygun olacaktır. Bu ilişkide çalışan sadakatinin aracılık rolü olduğu için sağlık yöneticileri çalışan sadakatini arttırıcı uygulamalarla sağlık çalışanlarının işe bağlılık düzeylerini arttırabilirler.

Supporting Institution

Yok.

Project Number

Yok

Thanks

Araştırmanın yapılmasına izin veren hastane yöneticilerine ve araştırmaya katılan sağlık çalışanlarına teşekkür ederiz.

References

  • Bakker, A. B., & Leiter, M. P. (2010). Work Engagement A Handbook of Essential Theory and Research. New York: Psychology Press.
  • Bektaş, G., Kanatlı, K., & İşçi, E. (2021). The impact of paternalistic leadership behaviour on organizational trust among healthcare professionals. Acıbadem University Health Sciences Journal, 12(4), 768-774.
  • Bizri, R., Wahbi, M., & Al Jardali, H. (2021). The impact of CSR best practices on job performance: the mediating roles of affective commitment and work engagement. Journal of Organizational Effectiveness: People and Performance, 8(1), 129-148.
  • Decha, O., Khlungsaeng, W., Bousri, A., & Pulphon, S. (2020). The role of service quality, employee satisfaction and loyalty on the effective human resource management in the pharmacies in thailand: mediating role of customer satisfaction. Systematic Reviews in Pharmacy, 11(3), 1-9.
  • Dede, Y. E., & Sazkaya, M. K. (2018). The mediating role of employee loyalty between employee empowerment and employee innovative behavior: a study from Teknopark Istanbul. Cankırı Karatekin University Journal of the Faculty of Economic and Administrative Sciencess, 8(1), 55-82.
  • Gull, N., Song, Z., Shi, R., Asghar, M., Rafique, M. A., & Liu, Y. (2021). Paternalistic leadership, polychronicity, and life satisfaction of nurses: The role of work-family conflict and family-work conflict in public sector hospitals. Frontiers in Psychology, 12, 648332.
  • Gülbahar, B. (2020). Investigation of the relationship between perception of supervisor support, perceived school effectiveness, work engagement, job satisfaction and organizational cynic attitude of teachers. Participatory Educational Research, 7(3), 1-20.
  • Hashmi, A., Khalid, M., & Yasmin, S. (2021). Paternalistic leadership, teachers' commitment and their job satisfaction: a panorama of secondary schools. Elementary Education Online, 20(4), 1722-1732.
  • Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach (2. press). New York: The Guilford Press. Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724.
  • Kara, E., Kaya, A., Başboğa, M. İ., Güvel, Ş., Çelik, C., & Koçak, B. (2020). The effect of paternalist leadership on the effect of leaving: A research on the employees of shopping clothing stores. Business & Management Studies: An International Journal, 8(4), 118-138.
  • Koçak, Ö. E., & Aydın Küçük, B. (2021). How does paternalistic leadership affect employees' work engagement? The mediating roles of workaholism and trust-in-leader. The Journal of Humanity and Society, 11(3), 179-196.
  • Ludviga, I., & Kalvina, A. (2016). Exploring the relationships between job satisfaction, work engagement and loyalty of academic staff. International Journal of Economics and Management Engineering, 10(1), 99-105.
  • Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001), Job Burnout. Annual Review of Psychology, 52(1), 397-422.
  • Meynaar, I. A., Ottens, T., Zegers, M., van Mol, M. M., & Van Der Horst, I. C. (2021). Burnout, resilience and work engagement among Dutch intensivists in the aftermath of the COVID-19 crisis: A nationwide survey. Journal of Critical Care, 62, 1-5.
  • Mujiatun, S., Jufrizen, J., & Ritonga, P. (2019). Model kelelahan emosional: Antasenden dan dampaknya terhadap kepuasan kerja dan komitmen organisasi dosen. MIX: Jurnal Ilmiah Manajemen, 9(3), 447–465.
  • Nal, M. and Sevim, E. (2021). The intermediary role of work engagement in the effect of paternalist leadership on positive voice behavior. Gumushane University Journal of Social Sciences, 12(3), 788 - 800.
  • Nal, M. (2020). The effect of paternalist leadership on positive voice (pp. 337 -354). Kıroğlu, H. S. (Ed.) Academic Studies in Social, Humanities and Administrative Sciences II, 1st. Gece Publishing.
  • Nal, M. & Tarım, M. (2019). The effect of paternalist leadership on organizational justice perception: A research on healthcare employees. Afyon Kocatepe University Journal of Social Sciences, 21(4), 1193-1204.
  • Nal. M., Bektaş, G., and Tarım, M. (2021). The effect of paternalist leadership on organizational citizenship behavior. Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty, 8(2), 893-906.
  • Nuryanto, U., Warman, C., Suharno., Febrianata, E., Purnamasari, R., & Subroto, D. (2021). The roles of employee loyalty between work motivation, job satisfaction, leadership against employee performance. IOSR Journal of Business and Management (IOSR-JBM), 23(2), 15-25.
  • Ofei-Dodoo, S., Long, M. C., Bretches, M., Kruse, B. J., Haynes, C., & Bachman, C. (2020). Work engagement, job satisfaction, and turnover intentions among family medicine residency program managers. International Journal of Medical Education,11, 47-53.
  • Öge, E., Cetin, M., & Top, S. (2018). The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey. Journal of Air Transport Management, 66(2018), 25-35.
  • Özmen, A. (2019). Relationship between mobbing and paternalistic leadership: a researh in the public institution. Suleyman Demirel University The Journal of Faculty of Economics and Administrative Sciences, 24(2), 253-262.
  • Phuong, T. T. K., & Vinh, T. T. (2020). Job satisfaction, employee loyalty and job performance in the hospitality industry: A moderated model. Asian Economic and Financial Review, 10(6), 698-713.
  • Pološki Vokić, N., & Hernaus, T. (2015). The triad of job satisfaction, work engagement and employee loyalty–The interplay among the concepts. EFZG Working Paper Series, 15(7), 1-13.
  • Ratnaningtyas, H., Handaru, A. W., & Eryanto, H. (2021). Transformational leadership and work motivation on work productivity mediated by work engagement: An introductory analysis. The International Journal of Social Sciences World (TIJOSSW), 3(2), 25-32.
  • Schaufeli, W. B. (2012). Work engagement: what do we know and where do we go? Romanian Journal of Applied Psychology, 14(1), 3-10.
  • Schaufeli, W. B., Salanova, M., Gonzalez-Roma, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92.
  • Shi, X., Yu, Z., & Zheng, X. (2020). Exploring the relationship between paternalistic leadership, teacher commitment, and job satisfaction in Chinese schools. Frontiers in Psychology, 11(1481), 1-12.
  • Sungur, C., Özer, Ö., Saygılı, M., & Uğurluoğlu, Ö. (2019). Paternalistic leadership, organizational cynicism, and intention to quit one’s job in nursing. Hospital Topics, 97(4), 139-147.
  • Unaam, A. O., Adim, C. V., & Adubasim, E. I. (2018). Employee loyalty and organizational citizenship behaviour in the port harcourt area command of the Nigeria police force. International Journal of Business, Economics and Management, 5(6), 135-145.
  • Yıldız, D. & Uzunsakal, E. (2018). A comparison of reliability tests in field researches and an application on agricultural data. Journal of Applied Social Sciences 1,14-28.
  • Zanabazar, A., & Jigjiddorj, S. (2021). The The Mediating Effect of Employee Loyalty on the Relationship Between Job Satisfaction and Organizational Performance. Jurnal Ilmiah Peuradeun, 9(2), 467-482.
  • Tabachnick, B. G., & Fidell, L. S. (2013). Using multivariate statistics, (6th ed). Boston: Pearson.

The Intermediate Role of Employee Loyalty in The Effect of Paternalist Leadership on Work Engagement: A Research in The Health Sector

Year 2022, Volume: 13 Issue: 3, 1009 - 1017, 17.10.2022

Abstract

This research was carried out to test the mediating role of employee loyalty in the effect of paternalistic leadership perception of healthcare employees on their level of work engagement. The sample of the study consists of 310 healthcare professionals working in a private hospital operating in Istanbul. The research data was collected by face-to-face survey method. Process Macro v4.0 application and IBM SPSS 25.0 program were used in the analysis of the data. Participants’ paternalistic leadership perception mean score was 3.53±0.70, employee loyalty mean score was 3.71±0.79, and work engagement mean score was 3.55±0. As a result of the analysis, it was determined that paternalist leadership had positive significant effect on work engagement (β=0.523, t=10.766, p<0.01). As a result of the analysis, it was determined that paternalist leadership had positive significant effect on work engagement (β=0.535, t=11.103, p<0.01). Employee loyalty has positive significant effect on job engagement (β=0.728, t=18.640, p<0.01). Employee loyalty was found to have intermediating role in the effect of paternalistic leadership on work engagement (c'=0.3228, 95% CI [0.2382, 0.4180]). As a general result, it would be appropriate for health managers who want to increase the level of work engagement and employee loyalty of health care employees to show paternalistic leadership behavior. Since employee loyalty has intermediating role in this relationship, health managers can increase the level of work engagement of health care employees with practices that increase employee loyalty.

Project Number

Yok

References

  • Bakker, A. B., & Leiter, M. P. (2010). Work Engagement A Handbook of Essential Theory and Research. New York: Psychology Press.
  • Bektaş, G., Kanatlı, K., & İşçi, E. (2021). The impact of paternalistic leadership behaviour on organizational trust among healthcare professionals. Acıbadem University Health Sciences Journal, 12(4), 768-774.
  • Bizri, R., Wahbi, M., & Al Jardali, H. (2021). The impact of CSR best practices on job performance: the mediating roles of affective commitment and work engagement. Journal of Organizational Effectiveness: People and Performance, 8(1), 129-148.
  • Decha, O., Khlungsaeng, W., Bousri, A., & Pulphon, S. (2020). The role of service quality, employee satisfaction and loyalty on the effective human resource management in the pharmacies in thailand: mediating role of customer satisfaction. Systematic Reviews in Pharmacy, 11(3), 1-9.
  • Dede, Y. E., & Sazkaya, M. K. (2018). The mediating role of employee loyalty between employee empowerment and employee innovative behavior: a study from Teknopark Istanbul. Cankırı Karatekin University Journal of the Faculty of Economic and Administrative Sciencess, 8(1), 55-82.
  • Gull, N., Song, Z., Shi, R., Asghar, M., Rafique, M. A., & Liu, Y. (2021). Paternalistic leadership, polychronicity, and life satisfaction of nurses: The role of work-family conflict and family-work conflict in public sector hospitals. Frontiers in Psychology, 12, 648332.
  • Gülbahar, B. (2020). Investigation of the relationship between perception of supervisor support, perceived school effectiveness, work engagement, job satisfaction and organizational cynic attitude of teachers. Participatory Educational Research, 7(3), 1-20.
  • Hashmi, A., Khalid, M., & Yasmin, S. (2021). Paternalistic leadership, teachers' commitment and their job satisfaction: a panorama of secondary schools. Elementary Education Online, 20(4), 1722-1732.
  • Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach (2. press). New York: The Guilford Press. Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724.
  • Kara, E., Kaya, A., Başboğa, M. İ., Güvel, Ş., Çelik, C., & Koçak, B. (2020). The effect of paternalist leadership on the effect of leaving: A research on the employees of shopping clothing stores. Business & Management Studies: An International Journal, 8(4), 118-138.
  • Koçak, Ö. E., & Aydın Küçük, B. (2021). How does paternalistic leadership affect employees' work engagement? The mediating roles of workaholism and trust-in-leader. The Journal of Humanity and Society, 11(3), 179-196.
  • Ludviga, I., & Kalvina, A. (2016). Exploring the relationships between job satisfaction, work engagement and loyalty of academic staff. International Journal of Economics and Management Engineering, 10(1), 99-105.
  • Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001), Job Burnout. Annual Review of Psychology, 52(1), 397-422.
  • Meynaar, I. A., Ottens, T., Zegers, M., van Mol, M. M., & Van Der Horst, I. C. (2021). Burnout, resilience and work engagement among Dutch intensivists in the aftermath of the COVID-19 crisis: A nationwide survey. Journal of Critical Care, 62, 1-5.
  • Mujiatun, S., Jufrizen, J., & Ritonga, P. (2019). Model kelelahan emosional: Antasenden dan dampaknya terhadap kepuasan kerja dan komitmen organisasi dosen. MIX: Jurnal Ilmiah Manajemen, 9(3), 447–465.
  • Nal, M. and Sevim, E. (2021). The intermediary role of work engagement in the effect of paternalist leadership on positive voice behavior. Gumushane University Journal of Social Sciences, 12(3), 788 - 800.
  • Nal, M. (2020). The effect of paternalist leadership on positive voice (pp. 337 -354). Kıroğlu, H. S. (Ed.) Academic Studies in Social, Humanities and Administrative Sciences II, 1st. Gece Publishing.
  • Nal, M. & Tarım, M. (2019). The effect of paternalist leadership on organizational justice perception: A research on healthcare employees. Afyon Kocatepe University Journal of Social Sciences, 21(4), 1193-1204.
  • Nal. M., Bektaş, G., and Tarım, M. (2021). The effect of paternalist leadership on organizational citizenship behavior. Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty, 8(2), 893-906.
  • Nuryanto, U., Warman, C., Suharno., Febrianata, E., Purnamasari, R., & Subroto, D. (2021). The roles of employee loyalty between work motivation, job satisfaction, leadership against employee performance. IOSR Journal of Business and Management (IOSR-JBM), 23(2), 15-25.
  • Ofei-Dodoo, S., Long, M. C., Bretches, M., Kruse, B. J., Haynes, C., & Bachman, C. (2020). Work engagement, job satisfaction, and turnover intentions among family medicine residency program managers. International Journal of Medical Education,11, 47-53.
  • Öge, E., Cetin, M., & Top, S. (2018). The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey. Journal of Air Transport Management, 66(2018), 25-35.
  • Özmen, A. (2019). Relationship between mobbing and paternalistic leadership: a researh in the public institution. Suleyman Demirel University The Journal of Faculty of Economics and Administrative Sciences, 24(2), 253-262.
  • Phuong, T. T. K., & Vinh, T. T. (2020). Job satisfaction, employee loyalty and job performance in the hospitality industry: A moderated model. Asian Economic and Financial Review, 10(6), 698-713.
  • Pološki Vokić, N., & Hernaus, T. (2015). The triad of job satisfaction, work engagement and employee loyalty–The interplay among the concepts. EFZG Working Paper Series, 15(7), 1-13.
  • Ratnaningtyas, H., Handaru, A. W., & Eryanto, H. (2021). Transformational leadership and work motivation on work productivity mediated by work engagement: An introductory analysis. The International Journal of Social Sciences World (TIJOSSW), 3(2), 25-32.
  • Schaufeli, W. B. (2012). Work engagement: what do we know and where do we go? Romanian Journal of Applied Psychology, 14(1), 3-10.
  • Schaufeli, W. B., Salanova, M., Gonzalez-Roma, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92.
  • Shi, X., Yu, Z., & Zheng, X. (2020). Exploring the relationship between paternalistic leadership, teacher commitment, and job satisfaction in Chinese schools. Frontiers in Psychology, 11(1481), 1-12.
  • Sungur, C., Özer, Ö., Saygılı, M., & Uğurluoğlu, Ö. (2019). Paternalistic leadership, organizational cynicism, and intention to quit one’s job in nursing. Hospital Topics, 97(4), 139-147.
  • Unaam, A. O., Adim, C. V., & Adubasim, E. I. (2018). Employee loyalty and organizational citizenship behaviour in the port harcourt area command of the Nigeria police force. International Journal of Business, Economics and Management, 5(6), 135-145.
  • Yıldız, D. & Uzunsakal, E. (2018). A comparison of reliability tests in field researches and an application on agricultural data. Journal of Applied Social Sciences 1,14-28.
  • Zanabazar, A., & Jigjiddorj, S. (2021). The The Mediating Effect of Employee Loyalty on the Relationship Between Job Satisfaction and Organizational Performance. Jurnal Ilmiah Peuradeun, 9(2), 467-482.
  • Tabachnick, B. G., & Fidell, L. S. (2013). Using multivariate statistics, (6th ed). Boston: Pearson.
There are 34 citations in total.

Details

Primary Language English
Journal Section Articles
Authors

Mine Ensari 0000-0002-3703-8083

Gülfer Bektaş 0000-0002-0110-4181

Mustafa Nal 0000-0002-3282-1124

Project Number Yok
Publication Date October 17, 2022
Submission Date February 28, 2022
Published in Issue Year 2022 Volume: 13 Issue: 3

Cite

APA Ensari, M., Bektaş, G., & Nal, M. (2022). The Intermediate Role of Employee Loyalty in The Effect of Paternalist Leadership on Work Engagement: A Research in The Health Sector. Gümüşhane Üniversitesi Sosyal Bilimler Dergisi, 13(3), 1009-1017. https://doi.org/10.36362/gumus.1079758