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Turizmde Değer Yaratma ve Dijital Teknolojiler

Year 2025, Volume: 16 Issue: 1, 186 - 198, 29.01.2025

Abstract

Dijital teknolojilerden biri olan Artırılmış Gerçeklik (AG), gerçeklik algısının sanal öğelerle harmanlandığı, gerçek-sanal 3 boyutlu ortamlardır. Turizmde de çok sık uygulama bulmuş bu dijital teknolojinin yer bulma, bir turistik merkez & cazibe merkezi ve/veya destinasyona erişim gibi amaçlarla da kullanıldığı bilinmektedir. Bu çalışmada Selanik’teki Atatürk evi müzesine AG teknolojisi aracılığıyla erişim planlaması yapılmıştır. Bu amaçla AG içerikleri, Adobe Aero ve Google Earth Pro senkronizasyonuyla oluşturulmuştur. Araştırmacı tarafından yerinde çekilen fotoğraflar, oluşturulan AG ekosistemine girdi oluşturmaktadır. Demo ve test çalışmalarından sonra geliştirilen uygulama gerekli düzeltmeler yapılarak kullanıma hazır hale getirilmiştir. Deney tasarımı ilkeleri benimsenerek, 346 kişilik deney ve kontrol grubundan oluşturulan iki gruba AG uygulaması öncesi ve sonrası için müzeye erişimi değerlendirmeleri istenmiştir. Bulgular göstermektedir ki AG uygulaması seçilen dört faktör (merak uyandırma, kullanışlılık, çaba ve fonksiyonellik) için kullanışlı bir araç olarak kabul edilmiştir. Çalışmanın bölge ve müzeye olan merak ve heyecanın artmasını sağlaması adına önemlidir. Ayrıca, bu araştırmada ilk kez bölgeye ait gerçek görüntülerin 3B ortama aktarıldığı, dijital ikizlerden faydalanılarak, gerçek ve sanal AG içeriklerinin bir arada kullanıldığı herkese açık bir uygulama geliştirilmiş olması adına diğer çalışmalardan ayrılmaktadır.

Ethical Statement

Etik Kurul Belgesi sisteme yüklenmiştir.

Supporting Institution

Anadolu Üniversitesi

References

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Value Creation in Tourism and Digital Technologies

Year 2025, Volume: 16 Issue: 1, 186 - 198, 29.01.2025

Abstract

Augmented Reality (AR), a digital technology, is a virtual 3D environment where the perception of reality is blended with virtual elements. It is known that this digital technology, which has been widely used in tourism, is also used for purposes such as finding a place, accessing a tourist center & attraction center, and destination. In this study, access planning was made to the Atatürk House Museum in Thessaloniki through AR technology. For this purpose, AR contents were created by synchronizing Adobe Aero and Google Earth Pro. Photographs taken by the researcher on-site constitute the input to the AR ecosystem. The application developed after the demo and test studies was ready for use by making the necessary corrections. Adopting experimental design principles, two groups of 346 people, an experimental and a control group, were asked to evaluate access to the museum before and after the AR application. Findings show that AR application was accepted as a useful tool for the four selected factors (arousing curiosity, usefulness, effort, and functionality). The study increases curiosity and excitement about the region and the museum. In addition, this research differs from other studies in that for the first time, a public application has been developed in which real images of the region are transferred to a 3D environment, and real and virtual AR contents are used together by using digital twins.

References

  • Abawi, D. F., Los Arcos, J. L., Haller, M., Hartmann, W., Huhtala, K., & Träskbäck, M. (2004). A mixed reality museum guide: The challenges and its realization. In Proceedings of the 10th International Conference on Virtual Systems and Multimedia (VSMM 2004).
  • Alam, S.S., Masukujjaman, M., Susmit, S., Susmit, S. and Aziz, H.A. (2024), "Augmented reality adoption intention among travel and tour operators in Malaysia: mediation effect of value alignment", Journal of Tourism Futures, 10(2), pp. 185-204. https://doi.org/10.1108/JTF-03-2021-0072
  • Amouzagar, S., Mojaradi, Z., Izanloo, A., Beikzadeh, S., & Milani, M. (2016). Qualitative examination of health tourism and its challenges. International Journal of Travel Medicine and Global Health, 4(3), 88-91. http://doi:10.20286/ijtmgh-040304.
  • Ayeh, J. K., Au, N., & Law, R. (2013). Towards an understanding of online travelers’ acceptance of consumer-generated media for travel planning: Integrating technology acceptance and source credibility factors. In Information and Communication Technologies in Tourism 2013: Proceedings of the International Conference in Innsbruck, Austria, (pp. 254-267). Berlin: Springer.
  • Azuma, R. T. (1997). A Survey of Augmented Reality. Presence: Teleoperators & Virtual Environments 6(4), 355-385. https://doi.org/10.1162/pres.1997.6.4.355.
  • Balduini, M., Celino, I., Dell’Aglio, D., Della Valle, E., Huang, Y., Lee, T., ... & Tresp, V. (2012). BOTTARI: An augmented reality mobile application to deliver personalized and location-based recommendations by continuous analysis of social media streams. Journal of Web Semantics, 16, 33-41. http://doi:10.1016/j.websem.2012.06.004.
  • Barney, J. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99-120. https://doi.org/10.1177/014920639101700108.
  • Benjamin, R., & Wigand, R. (1995). Electronic markets and virtual value chains on the information superhighway. MIT Sloan Management Review.
  • Brito, P. Q., Stoyanova, J., & Coelho, A. (2018). Augmented reality versus conventional interface: is there any difference in effectiveness? Multimedia Tools and Applications, 77, 7487-7516. http://doi.org/10.1007/s11042-017-4658-1.
  • Ciarli, T., Kenney, M., Massini, S., & Piscitello, L. (2021). Digital technologies, innovation, and skills: emerging trajectories and challenges. Research Policy, 50(7), 104289. https://doi.org/10.1016/j.respol.2021.104289.
  • Cranmer, E. E., tom Dieck, M. C., & Fountoulaki, P. (2020). Exploring the value of augmented reality for tourism. Tourism Management Perspectives, 35, 100672. https://doi.org/10.1016/j.tmp.2020.100672.
  • Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 319-340. https://doi.org/10.2307/249008.
  • Dülgaroğlu, O. (2021). Turizmde dijitalleşme: akıllı turizm uygulamaları, dijital turizm ve turizm 4.0. Turizm ve İşletmecilik Dergisi, 2(1), 1-15. https://doi.org/10.29329/jtm.2021.421.1.
  • Gallaugher, P. A. J. M. (1997). Factors affecting the adoption of an internet-based sales presence for small businesses. The Information Society, 13(1), 55-74. https://doi.org/10.1080/019722497129287.
  • Gretzel, U., Sigala, M., Xiang, Z., & Koo, C.(2015). Smart tourism: foundations and developments. Electronic Markets, 25, 179-188. https://doi.org/10.1007/s12525-015-0196-8.
  • Güler, G. E. (2009). Otel İşletmelerinde değer yaratma ve müşteri değeri algılaması üzerine bir araştırma (Edirne'deki oteller örneği). Anatolia: Turizm Araştırmaları Dergisi, 20(1), 61-76.
  • Häikiö, J., & Koivumäki, T. (2016). Exploring digital service innovation process through value creation. Journal of Innovation Management, 4(2), 96-124. https://doi.org/10.24840/2183-0606_004.002_0006.
  • Helander, M. G. (Ed.). (2014). Handbook of Human-Computer Interaction. New-York: USA: Elsevier. ISBN 0 444 705368.
  • Jiang, S., Moyle, B., Yung, R., Tao, L., & Scott, N. (2023). Augmented reality and the enhancement of memorable tourism experiences at heritage sites. Current Issues in Tourism, 26(2), 242-257. https://doi.org/10.1080/13683500.2022.2026303
  • Karray, F., Alemzadeh, M., Abou Saleh, J., & Arab, M. N. (2008). Human-computer interaction: overview on state of the art. International Journal on Smart Sensing and Intelligent Systems, 1(1), 137. https://doi.org/10.21307/ijssis-2017-283.
  • Khalil, S., Kallmuenzer, A. and Kraus, S. (2024), "Visiting museums via augmented reality: an experience fast-tracking the digital transformation of the tourism industry", European Journal of Innovation Management, 27(6), 2084-2100. https://doi.org/10.1108/EJIM-09-2022-0479.
  • Kourouthanassis, P., Boletsis, C., Bardaki, C., & Chasanidou, D. (2015). Tourists responses to mobile augmented reality travel guides: the role of emotions on adoption behavior. Pervasive and Mobile Computing, 18, 71-87. https://doi.org/10.1016/j.pmcj.2014.08.009.
  • Liarokapis, F., Brujic-Okretic, V., & Papakonstantinou, S. (2007). Exploring urban environments using virtual and augmented reality. JVRB-Journal of Virtual Reality and Broadcasting, 3(5). http://doi.org/10.20385/1860-2037/3.2006.5.
  • Linaza, M. T., Gutierrez, A., & García, A. (2014). Pervasive augmented reality games to experience tourism destinations. In Information and Communication Technologies in Tourism 2014: Proceedings of the International Conference in Dublin, Ireland 497-509. Berlin: Springer International Publishing.
  • MacKenzie, I. S. (2012). Human-Computer Interaction: An Empirical Research Perspective. USA: Elsevier. Waltham. ISBN 978 012 405865-1.
  • Magistretti, S., Dell’Era, C., & Petruzzelli, A. M. (2019). How intelligent is Watson? Enabling digital transformation through artificial intelligence. Business Horizons, 62(6), 819-829. https://doi.org/10.1016/j.bushor.2019.08.004
  • Marimon, D., Sarasua, C., Carrasco, P., Álvarez, R., Montesa, J., Adamek, T. & Gascó, P. (2010). Mobiar: tourist experiences through mobile augmented reality. Telefonica Research and Development, Barcelona, Spain.
  • Miyashita, T., Meier, P., Tachikawa, T., Orlic, S., Eble, T., Scholz, V. & Lieberknecht, S. (2008). An augmented reality museum guide. In 2008 7th IEEE/ACM International Symposium on Mixed and Augmented Reality 103-106. IEEE. http://doi.org/10.1109/ISMAR.2008.4637334
  • Morosan, C. (2012). Theoretical and Empirical considerations of guests’ perceptions of biometric systems in hotels: extending the Technology Acceptance Model. Journal of Hospitality & Tourism Research, 36(1), 52-84. https://doi.org/10.1177/10963480103806.
  • Nickerson, R. S., & Landauer, T. K. (1997). Human-computer ınteraction: background and issues. Handbook of Human-Computer Interaction, 3-31. https://doi.org/10.1016/B978-044481862-1.50067-4.
  • Novak-Marcincin, J., Barna, J., Janak, M., & Novakova-Marcincinova, L. (2013). Augmented reality aided manufacturing. Procedia Computer Science, 25, 23-31. https://doi.org/10.1016/j.procs.2013.11.004
  • O'Cass, A., & Ngo, L. V. (2011). Examining the firm's value creation process: a managerial perspective of the firm's value offering strategy and performance. British Journal of Management, 22(4), 646-671. https://doi.org/10.1111/j.1467-8551.2010.00694.x
  • Olar, M. L., Samuil, I., Leba, M., & Ionica, A. (2019). Augmented reality in postindustrial tourism. In IOP Conference Series: Materials Science and Engineering 572(1), 12-93 IOP Publishing. http://doi.org/10.1088/1757-899X/572/1/012093
  • Parida, V., Sjödin, D. R., Lenka, S., & Wincent, J. (2015). Developing global service innovation capabilities: How global manufacturers address the challenges of market heterogeneity. Research- Technology Management, 58(5), 35-44. https://doi.org/10.5437/08956308X5805360
  • Paunov, C., & Planes-Satorra, S. (2019). How are digital technologies changing innovation? Evidence from agriculture, The Automotive Industry, and Retail. https://doi.org/10.1787/23074957
  • Pedrana, M. (2014). Location-based services and tourism: possible implications for destination. Current Issues in Tourism, 17(9), 753-762. https://doi.org/10.3727/109830503108751171.
  • Pierdicca, R., Frontoni, E., Zingaretti, P., Malinverni, E. S., Galli, A., Marcheggiani, E., & Costa, C. S. (2016). Cyberarchaeology: improved way findings for archaeological parks through mobile augmented reality. In Augmented Reality, Virtual Reality, and Computer Graphics: Third International Conference, AVR 2016, Lecce, Italy, June 15-18, 2016. Proceedings, Part II 3 (pp. 172-185). Springer International Publishing.
  • Reinert, H., & Reinert, E. S. (2006). Creative destruction in economics: Nietzsche, Sombart, Schumpeter. Friedrich Nietzsche (1844–1900). Economy and Society, 55-85. https://doi.org/10.1007/978-0-387-32980-2_4
  • Richardson, J.T. (2011). Eta squared and partial eta squared as measures of effect size in educational research. Educational Research Review, 6(2), 135-147. https://doi.org/10.1016/j.edurev.2010.12.001
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There are 55 citations in total.

Details

Primary Language Turkish
Subjects Artificial Reality, Tourist Behaviour and Visitor Experience
Journal Section Articles
Authors

Mune Moğol Sever 0000-0003-4706-5859

Publication Date January 29, 2025
Submission Date June 25, 2024
Acceptance Date December 25, 2024
Published in Issue Year 2025 Volume: 16 Issue: 1

Cite

APA Moğol Sever, M. (2025). Turizmde Değer Yaratma ve Dijital Teknolojiler. Gümüşhane Üniversitesi Sosyal Bilimler Dergisi, 16(1), 186-198.