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Yeni Açılan Acil Laboratuvar ile ilgili Sağlık Personeli Memnuniyet Anketi

Year 2023, Volume: 12 Issue: 1, 148 - 154, 25.03.2023
https://doi.org/10.37989/gumussagbil.908028

Abstract

Bu araştırma, Sakarya Eğitim ve Araştırma Hastanesinin acil servisinde yeni kurulan acil laboratuvarının sağlık personeli üzerindeki etkilerini incelemek amacıyla yapıldı. Çalışmada, materyal olarak acil serviste çalışan tüm sağlık personeli kullanıldı. Verilerin toplanmasında kantitatif araştırma yöntemi olarak anket tekniği kullanıldı. "Sağlık Personeli Memnuniyet Araştırması" için soru formu oluşturuldu. Araştırma, anket çalışması niteliğindedir. Anket içeriği, 5 sorudan oluştu. Elde edilen veriler, SPSS 22.0 paket programı ile değerlendirildi. Anket çalışmasına 16 asistan, 2 uzman doktor, 1 öğretim üyesi, 39 hemşire ve diğer sağlık personelinden 20 kişi olmak üzere toplam 78 kişi katıldı. "Hasta memnuniyetini olumlu yönde etkiledi mi" sorusuna, katılımcıların %93’ü evet cevabını verdi. "Test sonuçlarının daha çabuk çıkmasına sebep oldu mu" sorusuna, katılımcıların %97’si evet cevabını verdi. "Hastaların acil serviste kalma sürelerini kısalttı mı" sorusuna ise, katılımcıların %69’u evet cevabını verdi. Bu ankete göre katılımcılar cinsiyet açısından (p<0.001) ve olumlu-olumsuz cevap verenler (p<0.05) açısından önemli bulundu. Elde edilen sonuçlar, gelecek çalışmalar için objektif bir bakış açısı sağlayacak ve acil servis personelinin memnuniyetine katkı sağlayacaktır. Yapılan bu araştırma göstermiştir ki; acil laboratuvarlarının acil servis içerisinde olmasının daha iyi neticeler vereceği kanaatine varılmıştır.

References

  • 1. Ebling, M. and Carlotto, M.S. (2012). “Burnout Syndrome and Associated Factors Among Health Professionals of a Public Hospital”. Trends Psychiatry Psychother, 34 (2), 93-100.
  • 2. Manafi, M, Gheshmi, R. and Hojabri, R. (2012). “The Impact of Different Job Dimensions toward Job Satisfaction and Tendency to Leave: A study of Pharmaceutical Industry in Iran”. Int J Bus and Soc Sci, 3 (1), 183-191.
  • 3. Ogresta, J, Rusac, S. and Zorec, L. (2008). “Relation Between Burnout Syndrome and Job Satisfaction Among Mental Health Workers”. Croat Med J, 49, 364-374.
  • 4. Barutçu, E. ve Serinkan, C. (2008). “Günümüzün Önemli Sorunlarından Biri Olarak Tükenmişlik Sendromu ve Denizli’de Yapılan Bir Araştırma”. Ege Akademik Bakış, 8 (2), 541-561.
  • 5. Eren, V. ve Durna, U. (2006). “Üç Boyutlu Bir Yaklaşım Olarak Örgütsel Tükenme”. Selçuk Üniv Karaman İİBF Derg, 10 (9), 40-51.
  • 6. Yeniçeri, Ö, Demirel, Y. and Seçkin, Z. (2009). “Örgütsel Adalet ile Duygusal Tükenmişlik Arasındaki İlişki: İmalat Sanayi Çalışanları Üzerine Bir Araştırma”. KMU İİBF Derg, 11 (16), 83-99.
  • 7. Janicijevic, I, Seke, K, Djokovic, A. et al. (2013). “Healthcare Workers Satisfaction and Patient Satisfaction – Where İs The Linkage?” Hippokratia, 17 (2), 157–162.
  • 8. Bursch, B, Beezy, J. and Shaw, R. (1993). “Emergency Department Satisfaction: What Matters Most?” Ann Emerg Med, 22, 586-591.
  • 9. Boudreaux, E.D, Mandry, C.V. and Wood, K. (2003). “Patient Satisfaction Data as a Quality Indicator: A Tale of Two Emergency Departments”. Acad Emerg Med, 10, 261-268.
  • 10. Meryem, Y. (2001). “Sağlık Bakım Kalitesinin Bir Ölçütü: Hasta Memnuniyeti”. Cumhuriyet Üniv Hemşirelik YO Derg, 5, 69-74.
  • 11. Rhee, K.J. and Bird, J. (1996). “Perceptions and Satisfaction with Emergency Department Care”. J Emerg Med, 14, 679-683.
  • 12. Dölek, M, Turaba, F, Akbinar, C, Sezgin, B, Aksu, H. ve Solak, İ. (2005). “Ege Üniversitesi Tıp Fakültesi Hastanesi Acil Servis Biriminde Yatan Hastaların Memnuniyet Düzeyinin Incelenmesi”. Türkiye Acil Tıp Dergisi, 5, 122-127.
  • 13. Hussin, A.B. (2011). “The Relationship Between Job Satisfaction and Job Performance Among Employees in Tradewinds Group of Companies”. Human Resource Management, Open University Malaysia.
  • 14. Ramasodi, J.M.B. (2010). Factors Influencing Job Satisfaction Among Healthcare Professionals at South Rand Hospital. Unpublished Master Thesis, Faculty of Health Systems Management and Policy, University of Limpopo.
  • 15. Parvin, M.M. and Kabir, M.M.N. (2011). “Factors Affecting Employee Job Satisfaction of Pharmaceutical Sector”. AJBMR, 1 (9), 113-123.
  • 16. Ministry of Health, (2010). “Health Personnel Satisfaction Survey”. Opus Press Release, Ankara.
  • 17. Hawkins, R.C. (2007). “Laboratory Turnaround Time”. Clin Biochem Rev, 28 (4), 179-194.
  • 18. Lundberg, G.D. (1981). “Acting on Significant Laboratory Results”. JAMA, 245, 1762-1763.
  • 19. Crook, M.A. (2000). “Near Patient Testing and Pathology in The New Millennium”. J Clin Pathol, 53, 27-30.
  • 20. Watts, N.B. (1995). “Reproducibility (precision) in Alternate Site Testing. a Clinician’s Perspective”. Arch Pathol Lab Med, 119, 914-917.
  • 21. Stevens, M, Reininga, I.H, Boss, N.A. van Horn, J.R. (2006). “Patient Satisfaction at and After Discharge. Effect of a Time Lag”. Patient Educ Couns, 60, 241-245.
  • 22. Thompson, D.A, Yarnold, P.R, Williams D.R. and Adams S.L. (1996). “Effects of Actual Waiting Time, Perceived Waiting Time, Information Delivery, and Expressive Quality on Patient Satisfaction in The Emergency Department”. Ann Emerg Med, 28, 657-665.
  • 23. Krishel, S. and Baraff, L.J. (1993). “Effect of Emergency Department Information on Patient Satisfaction”. Ann Emerg Med, 22, 568-572.
  • 24. Debehnke, D. and Decker, M.C. (2002). “The Effects of a Physician-Nurse Patient Care Team on Patient Satisfaction in an Academic ED”. Am J Emerg Med, 20, 267-270.

Medical Personnel Satisfaction Survey Relating to Newly Opened Emergency Laboratory

Year 2023, Volume: 12 Issue: 1, 148 - 154, 25.03.2023
https://doi.org/10.37989/gumussagbil.908028

Abstract

This research was conducted to examine the effects on medical personnel of the newly established emergency laboratory in the emergency service of Sakarya Training and Research Hospital. In the study, all medical personnel working in the emergency service were used as material. The survey technique was used as a quantitative research method for data collection. A question form was created for the "Medical Personnel Satisfaction Survey". The research is a survey study. The content of the survey consisted of 5 questions. The data obtained were evaluated with the SPSS 22.0 package program. A total of 78 people, 16 of whom were assistants, 2 specialists, 1 faculty member, 39 nurses and 20 other medical personnel, participated in the survey study. To the question "Did it affect patient satisfaction positively", 93% of the participants answered yes. To the question "Did it cause the test results to come out faster", 97% of the participants answered yes. To the question "Did it shorten the duration of patients' stay in the emergency room?", 69% of the participants answered yes. According to this survey, the participants were found important in terms of gender (p<0.001) and those who gave positive or negative answers (p<0.05). The results obtained will provide an objective perspective for future studies and will contribute to the satisfaction of the emergency service personnel. This research has shown that; It has been concluded that having emergency laboratories in the emergency service will give better results.

References

  • 1. Ebling, M. and Carlotto, M.S. (2012). “Burnout Syndrome and Associated Factors Among Health Professionals of a Public Hospital”. Trends Psychiatry Psychother, 34 (2), 93-100.
  • 2. Manafi, M, Gheshmi, R. and Hojabri, R. (2012). “The Impact of Different Job Dimensions toward Job Satisfaction and Tendency to Leave: A study of Pharmaceutical Industry in Iran”. Int J Bus and Soc Sci, 3 (1), 183-191.
  • 3. Ogresta, J, Rusac, S. and Zorec, L. (2008). “Relation Between Burnout Syndrome and Job Satisfaction Among Mental Health Workers”. Croat Med J, 49, 364-374.
  • 4. Barutçu, E. ve Serinkan, C. (2008). “Günümüzün Önemli Sorunlarından Biri Olarak Tükenmişlik Sendromu ve Denizli’de Yapılan Bir Araştırma”. Ege Akademik Bakış, 8 (2), 541-561.
  • 5. Eren, V. ve Durna, U. (2006). “Üç Boyutlu Bir Yaklaşım Olarak Örgütsel Tükenme”. Selçuk Üniv Karaman İİBF Derg, 10 (9), 40-51.
  • 6. Yeniçeri, Ö, Demirel, Y. and Seçkin, Z. (2009). “Örgütsel Adalet ile Duygusal Tükenmişlik Arasındaki İlişki: İmalat Sanayi Çalışanları Üzerine Bir Araştırma”. KMU İİBF Derg, 11 (16), 83-99.
  • 7. Janicijevic, I, Seke, K, Djokovic, A. et al. (2013). “Healthcare Workers Satisfaction and Patient Satisfaction – Where İs The Linkage?” Hippokratia, 17 (2), 157–162.
  • 8. Bursch, B, Beezy, J. and Shaw, R. (1993). “Emergency Department Satisfaction: What Matters Most?” Ann Emerg Med, 22, 586-591.
  • 9. Boudreaux, E.D, Mandry, C.V. and Wood, K. (2003). “Patient Satisfaction Data as a Quality Indicator: A Tale of Two Emergency Departments”. Acad Emerg Med, 10, 261-268.
  • 10. Meryem, Y. (2001). “Sağlık Bakım Kalitesinin Bir Ölçütü: Hasta Memnuniyeti”. Cumhuriyet Üniv Hemşirelik YO Derg, 5, 69-74.
  • 11. Rhee, K.J. and Bird, J. (1996). “Perceptions and Satisfaction with Emergency Department Care”. J Emerg Med, 14, 679-683.
  • 12. Dölek, M, Turaba, F, Akbinar, C, Sezgin, B, Aksu, H. ve Solak, İ. (2005). “Ege Üniversitesi Tıp Fakültesi Hastanesi Acil Servis Biriminde Yatan Hastaların Memnuniyet Düzeyinin Incelenmesi”. Türkiye Acil Tıp Dergisi, 5, 122-127.
  • 13. Hussin, A.B. (2011). “The Relationship Between Job Satisfaction and Job Performance Among Employees in Tradewinds Group of Companies”. Human Resource Management, Open University Malaysia.
  • 14. Ramasodi, J.M.B. (2010). Factors Influencing Job Satisfaction Among Healthcare Professionals at South Rand Hospital. Unpublished Master Thesis, Faculty of Health Systems Management and Policy, University of Limpopo.
  • 15. Parvin, M.M. and Kabir, M.M.N. (2011). “Factors Affecting Employee Job Satisfaction of Pharmaceutical Sector”. AJBMR, 1 (9), 113-123.
  • 16. Ministry of Health, (2010). “Health Personnel Satisfaction Survey”. Opus Press Release, Ankara.
  • 17. Hawkins, R.C. (2007). “Laboratory Turnaround Time”. Clin Biochem Rev, 28 (4), 179-194.
  • 18. Lundberg, G.D. (1981). “Acting on Significant Laboratory Results”. JAMA, 245, 1762-1763.
  • 19. Crook, M.A. (2000). “Near Patient Testing and Pathology in The New Millennium”. J Clin Pathol, 53, 27-30.
  • 20. Watts, N.B. (1995). “Reproducibility (precision) in Alternate Site Testing. a Clinician’s Perspective”. Arch Pathol Lab Med, 119, 914-917.
  • 21. Stevens, M, Reininga, I.H, Boss, N.A. van Horn, J.R. (2006). “Patient Satisfaction at and After Discharge. Effect of a Time Lag”. Patient Educ Couns, 60, 241-245.
  • 22. Thompson, D.A, Yarnold, P.R, Williams D.R. and Adams S.L. (1996). “Effects of Actual Waiting Time, Perceived Waiting Time, Information Delivery, and Expressive Quality on Patient Satisfaction in The Emergency Department”. Ann Emerg Med, 28, 657-665.
  • 23. Krishel, S. and Baraff, L.J. (1993). “Effect of Emergency Department Information on Patient Satisfaction”. Ann Emerg Med, 22, 568-572.
  • 24. Debehnke, D. and Decker, M.C. (2002). “The Effects of a Physician-Nurse Patient Care Team on Patient Satisfaction in an Academic ED”. Am J Emerg Med, 20, 267-270.
There are 24 citations in total.

Details

Primary Language English
Subjects Health Care Administration
Journal Section Original Article
Authors

Mehmet Özdin

Hayrullah Yazar 0000-0001-9447-6322

Durhasan Mundan 0000-0002-9503-9850

Publication Date March 25, 2023
Published in Issue Year 2023 Volume: 12 Issue: 1

Cite

APA Özdin, M., Yazar, H., & Mundan, D. (2023). Medical Personnel Satisfaction Survey Relating to Newly Opened Emergency Laboratory. Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi, 12(1), 148-154. https://doi.org/10.37989/gumussagbil.908028
AMA Özdin M, Yazar H, Mundan D. Medical Personnel Satisfaction Survey Relating to Newly Opened Emergency Laboratory. Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi. March 2023;12(1):148-154. doi:10.37989/gumussagbil.908028
Chicago Özdin, Mehmet, Hayrullah Yazar, and Durhasan Mundan. “Medical Personnel Satisfaction Survey Relating to Newly Opened Emergency Laboratory”. Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi 12, no. 1 (March 2023): 148-54. https://doi.org/10.37989/gumussagbil.908028.
EndNote Özdin M, Yazar H, Mundan D (March 1, 2023) Medical Personnel Satisfaction Survey Relating to Newly Opened Emergency Laboratory. Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi 12 1 148–154.
IEEE M. Özdin, H. Yazar, and D. Mundan, “Medical Personnel Satisfaction Survey Relating to Newly Opened Emergency Laboratory”, Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi, vol. 12, no. 1, pp. 148–154, 2023, doi: 10.37989/gumussagbil.908028.
ISNAD Özdin, Mehmet et al. “Medical Personnel Satisfaction Survey Relating to Newly Opened Emergency Laboratory”. Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi 12/1 (March 2023), 148-154. https://doi.org/10.37989/gumussagbil.908028.
JAMA Özdin M, Yazar H, Mundan D. Medical Personnel Satisfaction Survey Relating to Newly Opened Emergency Laboratory. Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi. 2023;12:148–154.
MLA Özdin, Mehmet et al. “Medical Personnel Satisfaction Survey Relating to Newly Opened Emergency Laboratory”. Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi, vol. 12, no. 1, 2023, pp. 148-54, doi:10.37989/gumussagbil.908028.
Vancouver Özdin M, Yazar H, Mundan D. Medical Personnel Satisfaction Survey Relating to Newly Opened Emergency Laboratory. Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi. 2023;12(1):148-54.