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SAĞLIK HİZMET HATASI ALGISININ İNCELENMESİ: AZERBAYCAN ÖRNEĞİ

Year 2024, , 66 - 82, 30.07.2024
https://doi.org/10.54439/gupayad.1456355

Abstract

Amaç: Bu çalışmanın amacı Azerbaycan’da sağlık hizmet hatalarının neler olduğunu incelemektir. Gereç ve Yöntem: Bu çalışmada nicel araştırma yöntemlerinden tarama araştırma yöntemi kullanılmıştır. Çalışmanın evrenini Azerbaycan’da sağlık hizmeti almış 18 yaş üstü bireyler oluşturmaktadır. Veriler anket tekniği ile kolayda örneklem yöntemi kullanılarak toplanmıştır. Toplanan verilere SPSS paket programı kullanılarak frekans analizi uygulanmış ortalamalara bakılmıştır. Bulgular: Katılımcıların %49,8’i erkek, %50,2’si kadın olup, yaş ortalaması 26,87±7,65 yıldır. Katılımcıların %54,7’si sağlık hizmet hataları ile karşılaştığını bildirmiştir. Sağlık hizmet hatalarının en önemli nedenlerinin sırasıyla hizmet sunum hataları, fiziksel alt yapı ile ilgili hatalar, fiyat konusunda yapılan hatalar, hasta şikâyetlerinin üst merciler tarafından ciddiye alınmaması ile ilgili hatalar, mevzuat dışında ücret talep edilmesi ve acil hizmetlerinden ücret talep edilmesi ile ilgili olduğu görülmüştür. Sonuç: Çalışma sonuçları değerlendirildiğinde iş deneyimi, hasta sayısı, vardiyalı çalışma ve sağlık çalışanlarının haklarının devlet tarafından yeterince ödenmemesi, oturmuş bir sağlık sigorta sisteminin olmaması sağlık hizmet hatalarına neden olan önemli konular olduğu söylenebilir. Sağlık çalışanlarının tıbbi bilgilerini geliştirmek için eğitim kursları ve eğitim-öğretim sürecinin değiştirilmesi, bakım verdikleri hasta sayısının azaltılması, çalışma saatlerinin düzenlenmesi ve devlet tarafından sağlık sisteminde çalışanların gelir düzeyinin iyileştirilmesi önerilir.

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INVESTIGATION OF THE PERCEPTION OF HEALTH CARE FAILURE: AZERBAIJAN CASE

Year 2024, , 66 - 82, 30.07.2024
https://doi.org/10.54439/gupayad.1456355

Abstract

Purpose: The aim of this study is to evaluate what healthcare errors are in Azerbaijan. Material and Method: In this study, survey research method, one of the quantitative research methods, was used. The population of the study consists of individual sover the age of 18 who received health care services in Azerbaijan. Data were collected using the survey technique and convenience sampling method. Frequency analysis was app lied to the collected data using the SPSS package program and the averages were examined. Findings: 49.8% of the participants are male and 50.2% are female, and the average age is 26.87±7.65 years. 54.7% of the participants reported that they encountered health care errors. It has been observed that the most important reasons for health care errors are service delivery errors, errors related to physicalin frastructure, errors regarding prices, errors related to patient complaints not being taken seriously by higher authorities, requesting fees outside the legislation and charging fees for emergency services. Results: When the study results are evaluated, it can be said that work experience, number of patients, shift work, inadequate payment of the rights of health care workers by the state, and the lack of an established health insurance system are important issues that cause health care errors. In order to improve the medical knowledge of health care professionals, it is recommended to change the training courses and education-training process, reduce the number of patients they care for, regulate working hours, and improve the income level of employees in the health care system by the state.

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  • Bayazidi, S., Zarezadeh, Y., Zamanzadeh, V., & Parvan, K. (2012). Medication error reporting rate and its barriers and facilitat or samong nurses. Journal of Caring Sciences, 1(4), 231. https://doi.org/10.5681/jcs.2012.032
  • Bernstein, M., Hebert, P. C., & Etchells, E. (2003). Patient safety in neurosurgery: Detection of errors, prevention of errors, and disclosure of errors. Neurosurgery Quarterly, 13(2), 125-137. https://www.doi.org/10.1097/00013414-200306000-00008
  • Boamah, S. A., Laschinger, H. K. S., Wong, C., & Clarke, S. (2018). Effect of transformational leadership on job satisfaction and patient safety outcomes. Nursing Outlook, 66(2), 180-189. https://doi.org/10.1016/j.outlook.2017.10.004
  • Buljac-Samardzic, M., Doekhie, K. D., & vanWijngaarden, J. D. (2020). Interventions to improve team effectiveness with in health care: A systematic review of the past decade. Human Resources for Health, 18, 1-42. https://doi.org/10.1186/s12960-019-0411-3
  • Büyüköztürk, Ş., Kılıç-Çakmak, E., Akgün, Ö., Karadeniz, Ş., & Demirel, F. (2018). Bilimsel araştırma yöntemleri (24. baskı). Ankara: Pegem Yayınları.
  • Campanella, P., Lovato, E., Marone, C., Fallacara, L., Mancuso, A., Ricciardi, W., & Specchia, M. L. (2016). The impact of electronic health records on health care quality: A systematic review and meta-analysis. The European Journal of Public Health, 26(1), 60-64. https://doi.org/10.1093/eurpub/ckv122
  • Chegini, Z., Kakemam, E., Asghari Jafarabadi, M., & Janati, A. (2020). The impact of patient safety culture and the leader coaching behaviour of nurses on the intention to report errors: A cross-sectional survey. BMC Nursing, 19, 1-9. https://doi.org/10.1186/s12912-020-00472-4
  • Çırpı, F., Merih, Y. D., & Kocabey, M. Y. (2009). Hasta güvenliğine yönelik hemşirelik uygulamalarının ve hemşirelerin bu konudaki görüşlerinin belirlenmesi. Maltepe Üniversitesi Hemşirelik Bilim ve Sanatı Dergisi, 2(3), 26-34.
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There are 63 citations in total.

Details

Primary Language Turkish
Subjects Regional Studies
Journal Section Research Articles
Authors

Nijat Guliyev

Furkan Bilbay

Early Pub Date July 21, 2024
Publication Date July 30, 2024
Submission Date March 21, 2024
Acceptance Date July 9, 2024
Published in Issue Year 2024

Cite

APA Guliyev, N., & Bilbay, F. (2024). SAĞLIK HİZMET HATASI ALGISININ İNCELENMESİ: AZERBAYCAN ÖRNEĞİ. Güncel Pazarlama Yaklaşımları Ve Araştırmaları Dergisi, 5(1), 66-82. https://doi.org/10.54439/gupayad.1456355

Dizinler (Indexing)

31143 21387  3122531320257993114421388  21386  24076 28325 28331 28684