THE EFFECT OF THE COVID-19 PANDEMIC PROCESS ON COMMUNICATION BETWEEN PRE-HOSPITAL EMERGENCY HEALTH SYSTEM EMPLOYEES AND ONLINE MEDICAL CONTROL

Öz

Objectives: This study aims to evaluate the effects of the Covid-19 pandemic process on the communication between the pre-hospital emergency health system employee and online medical control. Methods: The studobjectives: This study aims to evaluate the effects of the Covid-19 pandemic process on the communication between the pre-hospital emergency health system employee and online medical control.Methods: The study, which collected data collected between May-July 2021, was planned as descriptive. Five hundred health professionals working in the Turkish pre-hospital emergency health system participated in the study. The data were collected online with a 17-question questionnaire applied to the participants.

Results: 64.0% of the participants stated that they could always communicate with the online medical control during the regular period without any problems, and 55% of the participants stated that they were not adversely affected by communicating and consulting with the online medical control during the pandemic process, and 74.0% of the participants stated that they were unable to communicate with the online medical control during the pandemic period and that there aren’t situations where they could not perform the medication and/or medical intervention that should be done for the benefit of the patient. It is seen that the pandemic process has less effect on communication and consultation with the online medical control and has less effect on the inability to perform a medical intervention, which should be done for the benefit of the patient, in those who have effective communication with the online medical control and can conduct a positive consultation process.

Conclusion: The Covid-19 pandemic process adversely affected the communication between the pre-hospital emergency health system employee and the online medical control. This is a situation that can negatively affect the quality of pre-hospital emergency health system service and increase mortality.

Anahtar Kelimeler

• Pre-hospital Emergency Medicine
• Ambulance
• Online Medical Control
• Medical Communication

COVID-19 PANDEMİ SÜRECİNİN HASTANE ÖNCESİ ACİL SAĞLIK HİZMETLERİ ÇALIŞANI VE ON-LİNE MEDİKAL KONTROLÖR ARASINDAKİ İLETİŞİME ETKİSİ

Öz

Amaç: Bu çalışma, Covid-19 pandemi sürecinin hastane öncesi acil sağlık hizmetleri çalışanı ile on-line medikal kontrolör arasındaki iletişim üzerine etkilerini değerlendirmeyi amaçlamaktadır.

Gereç ve Yöntem: Tanımlayıcı tipte planlanan çalışmanın verileri, Mayıs-Temmuz 2021 tarihleri arasında toplandı. Çalışmaya Türkiye hastane öncesi acil sağlık hizmetlerinde çalışan 500 sağlık profesyoneli katılmıştır. Veriler, katılımcılara uygulanan 17 soruluk anket ile on-line olarak toplanmıştır.

Bulgular: Katılımcıların %64,0'ı normal dönemde on-line medikal kontrolör ile sorunsuz iletişim kurabildiklerini, %55'i pandemi sürecinde on-line medikal kontrolör ile iletişim kurmanın ve müzakere etmenin olumsuz etkilenmediğini, %74,0'ı pandemi sürecinde on-line medikal kontrolör ile iletişim kuramadıkları için hasta yararına yapılması gereken ilaç ve/veya tıbbi müdahaleyi gerçekleştiremedikleri durumlar olmadığını ifade etmiştir. On-line medikal kontrolör ile etkili iletişimi olan ve olumlu bir müzakere süreci yürütebilen kişilerde, pandemi sürecinin on-line medikal kontrolör ile iletişim ve müzakere süreci üzerinde ve hasta yararına yapılması gereken bir tıbbi müdahalenin yapılamaması üzerinde daha az etkiye sahip olduğu görülmektedir.

Sonuç: Covid-19 pandemi süreci, hastane öncesi acil sağlık hizmetleri çalışanı ve on-line medikal kontrolör arasındaki iletişimi olumsuz etkiledi. Bu, hastane öncesi acil sağlık hizmetlerinin hizmet kalitesini olumsuz etkileyebilecek ve mortaliteyi arttırabilecek bir durumdur.

Anahtar Kelimeler

• Hastane Öncesi Acil Tıp
• Ambulans
• Online Medikal Kontrol
• Tıbbi İletişim

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