Effective Conflict Resolution and Negotiation Skills Scale

Nihal Mamatoğlu; Seçil Keskin

doi:10.32600/huefd.433392

TR EN

Etkili Çatışma Çözüm ve Müzakere Becerileri Ölçeği

Öz

Bu çalışmanın temel amacı Türkiye bağlamında kullanılmak üzere kültrüel olarak uygun olan özgün bir etkili çatışma çözüm ve müzakere becerileri ölçeği geliştirmektir. Bu amaçla, bu çalışmada üç farklı örnek kullanılmıştır. İlk örneklem, çalışan yetişkinlerin gerçek çatışma deneyimlerini mülakatlar aracılığı ile toplamak ve uygun ölçek maddeleri oluşturmak üzere 70 erkek ve 64 kadın olmak üzere farklı sektörlerden toplam 134 çalışandan oluşturulmuştur. İkinci örneklem, ölçeğin geçerlik ve güvenilirliğini incelemek üzere 123'ü kadın, 36'sı erkek 159 öğrenciden oluşmaktadır. Son olarak bir beyaz eşya üreticisi firma çalışanlarından 98'i erkek, 17'si kadın olmak üzere toplam 115 çalışandan oluşan örneklem ile ölçeğin çalışan yetişkin örnekleminde sınanması amaçlanmıştır. Ölçeğin kriter geçerliliği test etmek üzwre Duygusal Zekâ Ölçeği (TEIQ-SF) kullanılmıştır. Yapılan analizler sonunda Etkili Çatışma Çözme ve Müzakere Becerileri Ölçeği’nin toplam 40 maddelik bir ölçek olduğu ortaya konulmuştur. Öçleğin “müzakerecinin tarzı”, “mantık ve sağduyu”, “karşı tarafa duyarlılık”, “hedefe odaklılık”, “pnlama”, “etkili iletişim” ve “kendini kararlılıkla ifade etme” olarak adlandırılan 7 alt boyuta sahiptir. Elde edilen sonuçlar, Etkili Çatışma Çözüm ve Müzakere Becerileri Ölçeği'nin, köklerini Türk kültüründen alan geçerli ve güvenilir original bir ölçek olduğunu göstermektedir.

Anahtar Kelimeler

müzakere,Çatışma çözüm,ölçek geliştirme

Effective Conflict Resolution and Negotiation Skills Scale

Abstract

This study aims to develop an original effective conflict resolution and negotiation skills scale which is culturally appropriate for use in Turkish context. The study employed three different phases of inquiry. First interviews were made with 134 working adults (70 male and 64 female) from different work settings to collect real life conflict experiences and to create items. To examine the validity and reliability of the items in the scale, the researchers analysed the results from 159 students (123 female and 36 male). Lastly, 115 employees from a company which produces white appliances, 98 male and 17 female adults participated in the research to test the scale among working adults. Trait Emotional Intelligence Questionnaire (TEIQ-SF) was used to test the convergent validity of the scale. At the end, the research findings showed that Effective Conflict Resolution and Negotiation Skills Scale has 40 items with 7 sub dimensions namely, “negotiator’s style” “rationality and common sense” “sensitivity for opponents” “goal orientation” “planning” “effective communication” “expressing oneself decidedly”. The results show that Effective Conflict Resolution and Negotiation Skills Scale, is a valid and reliable original scale that has its roots in Turkish culture.

Keywords

negotiation,Conflict resolution,scale development

References

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Details

Primary Language

English

Subjects

-

Journal Section

Research Article

Authors

Nihal Mamatoğlu
Türkiye

Seçil Keskin This is me
Türkiye

Publication Date

June 17, 2019

Submission Date

June 12, 2018

Acceptance Date

December 20, 2018

Published in Issue

Year 2019 Volume: 36 Number: 1

DOI

https://doi.org/10.32600/huefd.433392

IZ

https://izlik.org/JA87KT76YR

APA

Mamatoğlu, N., & Keskin, S. (2019). Effective Conflict Resolution and Negotiation Skills Scale. Hacettepe Üniversitesi Edebiyat Fakültesi Dergisi, 36(1), 133-149. https://doi.org/10.32600/huefd.433392

Etkili Çatışma Çözüm ve Müzakere Becerileri Ölçeği

Öz

Anahtar Kelimeler

Effective Conflict Resolution and Negotiation Skills Scale

Abstract

Keywords

References

Details

Primary Language

Subjects

Journal Section

Authors

Publication Date

Submission Date

Acceptance Date

Published in Issue

DOI

IZ

Cite