Çalışanların Algıladığı ve Hissettiği Stres: Atılgan Çatışma Yönetimi Stilinin Düzenleyici Etkisi

Öz

Bu araştırmada, yüksek veya düşük atılganlık seviyelerinin işyerinde algılanan ve hissedilen stres arasında düzenleyici etkisinin olup olmadığı incelenmektedir. Örneklem, huzurevinde çalışan 225 bakım personelinden oluşmaktadır.  Anket yöntemi uygulanarak toplanan bilgilerle, çalışanların çatışma yönetim stilleri belirlenmiş ve işyerinde algıladıkları ve hissettikleri stres düzeyleri tespit edilmiştir. Bulgular yüksek atılganlık seviyesinin işyerinde algılanan ve hissedilen stres arasında düzenleyici etkisi olduğunu göstermiştir. Ancak benzer sonuç düşük atılganlık seviyesinde bulunamamıştır. Atılganlık eğitimlerinin stresle daha iyi başa çıkma konusunda yararlı olacağı düşünülmektedir.

Anahtar Kelimeler

• Çatışma,Stres,Atılganlık,bakım

Perceived Work Stress And Felt Stress Of Workers: The Moderating Role of Assertive Conflict Handling Modes

Öz

In this research, we intend to examine whether high or low assertive conflict handling modes can moderate the relationship between stress perception and felt stress at workplace. The sample is consisted of 225 caregiving staff who works in a nursing home. The staff’s conflict handling modes were determined and the scores of perceived and felt stress were obtained through survey method. Findings showed that high assertive conflict handling modes, but not the low one, can be a moderator between stress perception and felt stress at workplace. Assertiveness trainings may help to cope with stress better.

Anahtar Kelimeler

• Conflict,Stress,Assertiveness,Care giving

Kaynakça

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