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Sağlık Kuruluşlarındaki Kurumsal Kaynak Planlama Sürecinin Değerlendirilmesi

Year 2021, Volume , Issue 14, 420 - 435, 31.08.2021
https://doi.org/10.38079/igusabder.940543

Abstract

Bu çalışmada sağlık kuruluşlarındaki kurumsal kaynak planlama süreci (Enterprise Resource Planning - ERP) değerlendirilmiştir. ERP, bir kurumda yer alan birimler arasındaki koordinasyonu sağlayan ve bu koordinasyonu modül tabanlı uygulayan bir yazılım paketidir. Başarılı olunması için üst yönetimin desteği ve proje ekibinin süreci benimsemesi kaçınılmazdır. Sağlık kuruluşlarındaki ERP uygulamaları ile ilgili yapılan çalışmalarda, bu sistemin sağlık hizmetleri için büyük önem arz ettiği, bu sistem ile birlikte bilgilerin zamanında ve daha erişilebilir hale geldiği, kuruma teknolojik anlamda güç kattığı, çalışanların performansını etkileyebildiği, hastaların kabulü ile ilgili süreçlerin daha iyi bir şekilde organize edildiği ve sınırlı olan kaynakların verimli bir şekilde kullanılabildiği gözlemlenmiştir. Türkiye'de kamu kuruluşlarında kullanılmadığı, sadece birkaç özel sağlık kuruluşunda kullanıldığı görülmüştür.

References

  • Fiaz M, Ikram A, Ilyas A. Enterprise resource planning systems: Digitization of healthcare service quality. Administrative Sciences. 2018;8(3):1-12. doi:10.3390/admsci8030038.
  • Goldschmidt-Clermont PJ. COVID-19 real-world data for the US and lessons to reopen business. PLoS Pathogens. 2020;16(8):1-7. doi:10.1371/journal.ppat.1008756.
  • Obrenovic B, Du J, Godinic D, Tsoy D, Khan MAS, Jakhongirov I. Sustaining enterprise operations and productivity during the COVID-19 pandemic: “Enterprise Effectiveness and Sustainability Model”. Sustainability. 2020;12(15):1-27. doi:10.3390/su12155981.
  • Lee CW, Kwak N. Strategic enterprise resource planning in a health-care system using a multicriteria decision-making model. Journal of Medical Systems. 2011;35(2):265-275. doi:10.1007/s10916-009-9362-x.
  • Costa CJ, Aparicio M, Raposo J. Determinants of the management learning performance in ERP context. Heliyon. 2020;6(4):1-10. doi:10.1016/j.heliyon.2020.e03689.
  • Al-Mashari M, Al-Mudimigh A, Zairi M. Enterprise resource planning: A taxonomy of critical factors. European Journal of Operational Research. 2003;146(2):352-364. doi:10.1016/S0377-2217(02)00554-4.
  • Ragowsky A, Somers T. Enterprise resource planning. Journal of Management Information Systems. 2002;19(1):11-15. doi:10.1080/07421222.2002.11045718.
  • Hossain L, Patrick JD, Rashid MA. Enterprise Resource Planning: Global Opportunities and Challenges: Global Opportunities and Challenges. London: Idea Group Publishing; 2001.
  • Gupta A. Enterprise resource planning: the emerging organizational value systems. Industrial Management & Data Systems. 2000;100(3):114-118. doi:1108/02635570010286131.
  • Hofmann P, Woods D. Cloud computing: The limits of public clouds for business applications. IEEE Internet Computing. 2010;14(6):90-93. doi:10.1109/MIC.2010.136.
  • Peng GCA, Gala C. Cloud ERP: a new dilemma to modern organisations? Journal of Computer Information Systems. 2014;54(4):22-30. doi:10.1080/08874417.2014.11645719.
  • Monk E, Wagner B. Concepts in enterprise resource planning. Boston:Cengage Learning; 2012.
  • Umble EJ, Haft RR, Umble MM. Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research. 2003;146(2):241-257. doi:10.1016/S0377-2217(02)00547-7.
  • Usta A. Medical Park’ta kurumsal kaynak yönetimi. In: HIMSS Türkiye; 4-5 Haziran 2014; İstanbul, Türkiye.
  • Somers T, Nelson K. The impact of critical success factors across the stages of enterprise resource planning implementations. In Proceedings of the 34th Annual Hawaii International Conference on System Sciences; 2001, January; IEEE.
  • Ehie IC, Madsen M. Identifying critical issues in enterprise resource planning (ERP) implementation. Computers in Industry. 2005;56(6):545-557. doi:10.1016/j.compind.2005.02.006.
  • Bradford M, Florin J. Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems. International Journal of Accounting Information Systems. 2003;4(3):205-225. doi:10.1016/S1467-0895(03)00026-5.
  • Mucheleka M, Halonen R. ERP in Healthcare. Proceedings of the 17th International Conference on Enterprise Information Systems. 2015:162-171. doi:10.5220/0005376801620171.
  • Roth AV, Van Dierdonck R. Hospital resource planning: concepts, feasibility, and framework. Production and Operations Management. 1995;4(1):2-29. doi:10.1111/j.1937-5956.1995.tb00038.x.
  • Merode GG, Groothuis S, Hasman A. Enterprise resource planning for hospitals. International Journal of Medical Informatics. 2004;73(6):493-501. doi:10.1016/j.ijmedinf.2004.02.007.
  • Sanja MM. Impact of enterprise resource planning system in health care. International Journal of Academic Research in Business and Social Sciences. 2013;3(12):404-418. doi:10.6007/IJARBSS/v3-i12/438.
  • Shohet IM, Nobili L. Enterprise resource planning system for performance-based-maintenance of clinics. Automation in Construction. 2016;65:33-41. doi:10.1016/j.autcon.2016.01.008.
  • Rodriguez T, Escobar PB, Monge LP. Technical and organisational aspects in enterprise resource planning systems implementation: lessons from a Spanish public hospital. Enterprise Information Systems. 2014;8(5):533-562. doi:10.1080/17517575.2012.713122.
  • Ayani S, Mirzaei M, Abbasi N, Moulaei K. Enterprise resource planning in the health industry: Problems of its usage based on the extent of the countries' development. Applied Medical Informatics. 2021;43(1):1-13.
  • Sevim E, Önder E, Nal M. Sağlık Sektöründe Kurumsal Kaynak Planlama Sistemleri. In: 1st International Health Sciences and Life Congress; 2018; Burdur, Turkey.
  • Sia SK, Tang M, Soh C, Boh WF. Enterprise resource planning (ERP) systems as a technology of power: empowerment or panoptic control?. ACM SIGMIS Database: the DATABASE for Advances in Information Systems. 2002;33(1):23-37. doi:10.1145/504350.504356.
  • Abukhader SM. ERP implementation in the private hospitals of Saudi Arabia. International Journal of Healthcare Management. 2015;8(2):77-88. doi:10.1179/2047971914Y.0000000092.
  • Kayas OG, McLean R, Hines T, Wright GH. The panoptic gaze: Analysing the interaction between enterprise resource planning technology and organisational culture. International Journal of Information Management. 2008;28(6):446-452. doi:10.1016/j.ijinfomgt.2008.08.005.
  • Huq Z, Martin TN. The recovery of BPR implementation through an ERP approach. Business Process Management Journal. 2006;12(5):576-587. doi:10.1108/14637150610691000.
  • Nzaou P, Uwizeyemungu S, Raymond L, Paré G. Motivations underlying the adoption of ERP systems in healthcare organizations: Insights from online stories. Information Systems Frontiers. 2014;16(4):591-605. doi:10.1007/s10796-012-9361-1.
  • Wallace TF, Kremzar MH. ERP: Making t happen: the implementers' guide to success with enterprise resource planning. John Wiley & Sons; 2002.
  • Poston R, Grabski S. Financial impacts of enterprise resource planning implementations. International Journal of Accounting Information Systems. 2001;2(4):271-294. doi:10.1016/S1467-0895(01)00024-0.
  • Hunton JE, Lippincott B, Reck JL. Enterprise resource planning systems: comparing firm performance of adopters and nonadopters. International Journal of Accounting information systems. 2003;4(3):165-184. doi:10.1016/S1467-0895(03)00008-3.

Efficient Use of Limited Resources in Health Institutions: Enterprise Resource Planning

Year 2021, Volume , Issue 14, 420 - 435, 31.08.2021
https://doi.org/10.38079/igusabder.940543

Abstract

In this study, the Enterprise Resource Planning (ERP) in health institutions was evaluated. ERP is a software package that provides coordination between units in an institution and applies this coordination on a module basis. In order to be successful, it is necessary that the support of the senior management and the adaptation of the project team to the process. In studies on ERP applications in health institutions, it has been observed that this system is of great importance for health services, information becomes timely and more accessible with this system, it adds technological strength to the institution and can affect the performance of employees, and the processes related to the admission of patients are better organized and limited resources can be used efficiently. It has been observed that it is not used in any public institutions in Turkey, but only in a few private health institutions.

References

  • Fiaz M, Ikram A, Ilyas A. Enterprise resource planning systems: Digitization of healthcare service quality. Administrative Sciences. 2018;8(3):1-12. doi:10.3390/admsci8030038.
  • Goldschmidt-Clermont PJ. COVID-19 real-world data for the US and lessons to reopen business. PLoS Pathogens. 2020;16(8):1-7. doi:10.1371/journal.ppat.1008756.
  • Obrenovic B, Du J, Godinic D, Tsoy D, Khan MAS, Jakhongirov I. Sustaining enterprise operations and productivity during the COVID-19 pandemic: “Enterprise Effectiveness and Sustainability Model”. Sustainability. 2020;12(15):1-27. doi:10.3390/su12155981.
  • Lee CW, Kwak N. Strategic enterprise resource planning in a health-care system using a multicriteria decision-making model. Journal of Medical Systems. 2011;35(2):265-275. doi:10.1007/s10916-009-9362-x.
  • Costa CJ, Aparicio M, Raposo J. Determinants of the management learning performance in ERP context. Heliyon. 2020;6(4):1-10. doi:10.1016/j.heliyon.2020.e03689.
  • Al-Mashari M, Al-Mudimigh A, Zairi M. Enterprise resource planning: A taxonomy of critical factors. European Journal of Operational Research. 2003;146(2):352-364. doi:10.1016/S0377-2217(02)00554-4.
  • Ragowsky A, Somers T. Enterprise resource planning. Journal of Management Information Systems. 2002;19(1):11-15. doi:10.1080/07421222.2002.11045718.
  • Hossain L, Patrick JD, Rashid MA. Enterprise Resource Planning: Global Opportunities and Challenges: Global Opportunities and Challenges. London: Idea Group Publishing; 2001.
  • Gupta A. Enterprise resource planning: the emerging organizational value systems. Industrial Management & Data Systems. 2000;100(3):114-118. doi:1108/02635570010286131.
  • Hofmann P, Woods D. Cloud computing: The limits of public clouds for business applications. IEEE Internet Computing. 2010;14(6):90-93. doi:10.1109/MIC.2010.136.
  • Peng GCA, Gala C. Cloud ERP: a new dilemma to modern organisations? Journal of Computer Information Systems. 2014;54(4):22-30. doi:10.1080/08874417.2014.11645719.
  • Monk E, Wagner B. Concepts in enterprise resource planning. Boston:Cengage Learning; 2012.
  • Umble EJ, Haft RR, Umble MM. Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research. 2003;146(2):241-257. doi:10.1016/S0377-2217(02)00547-7.
  • Usta A. Medical Park’ta kurumsal kaynak yönetimi. In: HIMSS Türkiye; 4-5 Haziran 2014; İstanbul, Türkiye.
  • Somers T, Nelson K. The impact of critical success factors across the stages of enterprise resource planning implementations. In Proceedings of the 34th Annual Hawaii International Conference on System Sciences; 2001, January; IEEE.
  • Ehie IC, Madsen M. Identifying critical issues in enterprise resource planning (ERP) implementation. Computers in Industry. 2005;56(6):545-557. doi:10.1016/j.compind.2005.02.006.
  • Bradford M, Florin J. Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems. International Journal of Accounting Information Systems. 2003;4(3):205-225. doi:10.1016/S1467-0895(03)00026-5.
  • Mucheleka M, Halonen R. ERP in Healthcare. Proceedings of the 17th International Conference on Enterprise Information Systems. 2015:162-171. doi:10.5220/0005376801620171.
  • Roth AV, Van Dierdonck R. Hospital resource planning: concepts, feasibility, and framework. Production and Operations Management. 1995;4(1):2-29. doi:10.1111/j.1937-5956.1995.tb00038.x.
  • Merode GG, Groothuis S, Hasman A. Enterprise resource planning for hospitals. International Journal of Medical Informatics. 2004;73(6):493-501. doi:10.1016/j.ijmedinf.2004.02.007.
  • Sanja MM. Impact of enterprise resource planning system in health care. International Journal of Academic Research in Business and Social Sciences. 2013;3(12):404-418. doi:10.6007/IJARBSS/v3-i12/438.
  • Shohet IM, Nobili L. Enterprise resource planning system for performance-based-maintenance of clinics. Automation in Construction. 2016;65:33-41. doi:10.1016/j.autcon.2016.01.008.
  • Rodriguez T, Escobar PB, Monge LP. Technical and organisational aspects in enterprise resource planning systems implementation: lessons from a Spanish public hospital. Enterprise Information Systems. 2014;8(5):533-562. doi:10.1080/17517575.2012.713122.
  • Ayani S, Mirzaei M, Abbasi N, Moulaei K. Enterprise resource planning in the health industry: Problems of its usage based on the extent of the countries' development. Applied Medical Informatics. 2021;43(1):1-13.
  • Sevim E, Önder E, Nal M. Sağlık Sektöründe Kurumsal Kaynak Planlama Sistemleri. In: 1st International Health Sciences and Life Congress; 2018; Burdur, Turkey.
  • Sia SK, Tang M, Soh C, Boh WF. Enterprise resource planning (ERP) systems as a technology of power: empowerment or panoptic control?. ACM SIGMIS Database: the DATABASE for Advances in Information Systems. 2002;33(1):23-37. doi:10.1145/504350.504356.
  • Abukhader SM. ERP implementation in the private hospitals of Saudi Arabia. International Journal of Healthcare Management. 2015;8(2):77-88. doi:10.1179/2047971914Y.0000000092.
  • Kayas OG, McLean R, Hines T, Wright GH. The panoptic gaze: Analysing the interaction between enterprise resource planning technology and organisational culture. International Journal of Information Management. 2008;28(6):446-452. doi:10.1016/j.ijinfomgt.2008.08.005.
  • Huq Z, Martin TN. The recovery of BPR implementation through an ERP approach. Business Process Management Journal. 2006;12(5):576-587. doi:10.1108/14637150610691000.
  • Nzaou P, Uwizeyemungu S, Raymond L, Paré G. Motivations underlying the adoption of ERP systems in healthcare organizations: Insights from online stories. Information Systems Frontiers. 2014;16(4):591-605. doi:10.1007/s10796-012-9361-1.
  • Wallace TF, Kremzar MH. ERP: Making t happen: the implementers' guide to success with enterprise resource planning. John Wiley & Sons; 2002.
  • Poston R, Grabski S. Financial impacts of enterprise resource planning implementations. International Journal of Accounting Information Systems. 2001;2(4):271-294. doi:10.1016/S1467-0895(01)00024-0.
  • Hunton JE, Lippincott B, Reck JL. Enterprise resource planning systems: comparing firm performance of adopters and nonadopters. International Journal of Accounting information systems. 2003;4(3):165-184. doi:10.1016/S1467-0895(03)00008-3.

Details

Primary Language Turkish
Subjects Medicine
Journal Section Articles
Authors

Fedayi YAĞAR (Primary Author)
Kahramanmaraş Sütçü İmam Üniversitesi / İİBF / Sağlık Yönetimi Bölümü
0000-0002-3436-6583
Türkiye

Publication Date August 31, 2021
Published in Issue Year 2021, Volume , Issue 14

Cite

Bibtex @review { igusabder940543, journal = {İstanbul Gelişim Üniversitesi Sağlık Bilimleri Dergisi}, issn = {2536-4499}, eissn = {2602-2605}, address = {İstanbul Gelişim Üniversitesi Sağlık Bilimleri Yüksekokulu - Cihangir Mah. Şehit Jandarma Komando Er Hakan Öner Sk. No: 1 Avcılar / İstanbul / Türkiye}, publisher = {İstanbul Gelisim University}, year = {2021}, volume = {}, pages = {420 - 435}, doi = {10.38079/igusabder.940543}, title = {Sağlık Kuruluşlarındaki Kurumsal Kaynak Planlama Sürecinin Değerlendirilmesi}, key = {cite}, author = {Yağar, Fedayi} }
APA Yağar, F. (2021). Sağlık Kuruluşlarındaki Kurumsal Kaynak Planlama Sürecinin Değerlendirilmesi . İstanbul Gelişim Üniversitesi Sağlık Bilimleri Dergisi , (14) , 420-435 . DOI: 10.38079/igusabder.940543
MLA Yağar, F. "Sağlık Kuruluşlarındaki Kurumsal Kaynak Planlama Sürecinin Değerlendirilmesi" . İstanbul Gelişim Üniversitesi Sağlık Bilimleri Dergisi (2021 ): 420-435 <https://dergipark.org.tr/en/pub/igusabder/issue/64748/940543>
Chicago Yağar, F. "Sağlık Kuruluşlarındaki Kurumsal Kaynak Planlama Sürecinin Değerlendirilmesi". İstanbul Gelişim Üniversitesi Sağlık Bilimleri Dergisi (2021 ): 420-435
RIS TY - JOUR T1 - Sağlık Kuruluşlarındaki Kurumsal Kaynak Planlama Sürecinin Değerlendirilmesi AU - Fedayi Yağar Y1 - 2021 PY - 2021 N1 - doi: 10.38079/igusabder.940543 DO - 10.38079/igusabder.940543 T2 - İstanbul Gelişim Üniversitesi Sağlık Bilimleri Dergisi JF - Journal JO - JOR SP - 420 EP - 435 VL - IS - 14 SN - 2536-4499-2602-2605 M3 - doi: 10.38079/igusabder.940543 UR - https://doi.org/10.38079/igusabder.940543 Y2 - 2021 ER -
EndNote %0 Istanbul Gelisim University Journal of Health Sciences Sağlık Kuruluşlarındaki Kurumsal Kaynak Planlama Sürecinin Değerlendirilmesi %A Fedayi Yağar %T Sağlık Kuruluşlarındaki Kurumsal Kaynak Planlama Sürecinin Değerlendirilmesi %D 2021 %J İstanbul Gelişim Üniversitesi Sağlık Bilimleri Dergisi %P 2536-4499-2602-2605 %V %N 14 %R doi: 10.38079/igusabder.940543 %U 10.38079/igusabder.940543
ISNAD Yağar, Fedayi . "Sağlık Kuruluşlarındaki Kurumsal Kaynak Planlama Sürecinin Değerlendirilmesi". İstanbul Gelişim Üniversitesi Sağlık Bilimleri Dergisi / 14 (August 2021): 420-435 . https://doi.org/10.38079/igusabder.940543
AMA Yağar F. Sağlık Kuruluşlarındaki Kurumsal Kaynak Planlama Sürecinin Değerlendirilmesi. IGUSABDER. 2021; (14): 420-435.
Vancouver Yağar F. Sağlık Kuruluşlarındaki Kurumsal Kaynak Planlama Sürecinin Değerlendirilmesi. İstanbul Gelişim Üniversitesi Sağlık Bilimleri Dergisi. 2021; (14): 420-435.
IEEE F. Yağar , "Sağlık Kuruluşlarındaki Kurumsal Kaynak Planlama Sürecinin Değerlendirilmesi", İstanbul Gelişim Üniversitesi Sağlık Bilimleri Dergisi, no. 14, pp. 420-435, Aug. 2021, doi:10.38079/igusabder.940543

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