The Moderating Role of Emotion Management in the Relationship between Mobbing and Burnout

Abstract

The main aim of the study was to explore the moderating role of emotion management (emotion regulation and emotional intelligence) in the relationship between mobbing and burnout with two samples (220 nurses and 220 engineers). The reason to use two samples was being in parallel with the discussions that employees who have a non-service occupation might also experience burnout. In both samples, emotional intelligence moderated the relationship between mobbing and burnout. On the other hand, the effect was not in the hypothesized direction; it did not buffer the effects of mobbing on burnout. Furthermore, cognitive reappraisal which is the dimension of emotion regulation moderated the relationship between mobbing and reduced personal accomplishment/professional efficacy in both samples and cynicism in engineers but the effects were not in the hypothesized direction. Expressive suppression which is the other dimension of emotion regulation moderated the relationship between mobbing and reduced personal accomplishment/professional efficacy in both samples and cynicism in engineers.

Keywords

• Emotion management
• Burnout
• mobbing
• Emotion regulation
• Emotional Intelligence

The Moderating Role of Emotion Management in the Relationship between Mobbing and Burnout

Abstract

The purpose of the study was to investigate the moderating role of emotion management (emotion regulation and emotional intelligence) in the relationship between mobbing and burnout with two samples (220 nurses and 220 engineers). The reason to use two samples was to investigate and being consistent with the discussions that employees who have a non-service occupation might also experience burnout. In both samples, emotional intelligence moderated the relationship between mobbing and burnout but the effect was not in the hypothesized direction; it did not buffer the effects of mobbing on burnout. Furthermore, cognitive reappraisal which is the dimension of emotion regulation moderated the relationship between mobbing and reduced personal accomplishment/professional efficacy in both samples and cynicism in engineers but the effects were not in the hypothesized direction. Expressive suppression which is the other dimension of emotion regulation moderated the relationship between mobbing and reduced personal accomplishment/professional efficacy in both samples and cynicism in engineers.

Keywords

• Burnout
• mobbing
• emotion management
• emotion regulation
• emotional intelligence.

References

1. Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Thousand Oaks, CA:Sage.
2. Andela, M., Truchot, D., & Borteyrou, X. (2015). Emotional labor and burnout: Some methodological considerations and refinements. Canadian Journal of Behavioural Science, 47(4), 321–332.