Research Article
BibTex RIS Cite

Yönetici Nezaketsizliğinin Örgütsel Vatandaşlık Davranışına Etkisi: Psikolojik Sözleşme İhlali ve Ahlaki Çözülmenin Aracılık Rolü

Year 2023, , 125 - 139, 20.10.2023
https://doi.org/10.18394/iid.1354306

Abstract

Nezaket, insan ilişkilerinde kilit rol oynamaktadır. Örgütler bağlamında konu ele alındığında nezaketin örgütün işleyişinde aynı şekilde önemli yer tuttuğu görülmektedir. Çalışanların yöneticileri ile ilişkilerinde yaşadığı veya gözlemlediği nazik davranışlar tüm örgüte yayıldığı gibi nezaketsiz ve kaba davranışlarda aynı şekilde sirayet etmektedir. Nezaketsizlik kaynaklı olumsuzluklar örgütün çalışma düzenini bozabilmekte ve çalışan-örgüt ilişkisini zedeleyebilmektedir. Buradan hareketle bu çalışmada yönetici nezaketsizliğinin örgütsel vatandaşlık davranışına etkisinde psikolojik sözleşme ihlali ve ahlaki çözülmenin aracılık rolü incelenmiştir. Araştırma Konya, Karaman, Yozgat ve Niğde illerinde bulunan 509 kamu kurumu çalışanı üzerinde yapılmıştır. Veriler Yapısal Eşitlik Modeli ile analiz edilmiştir. Bulgular, yönetici nezaketsizliğinin psikolojik sözleşme ihlali ve ahlaki çözülme üzerinden örgütsel vatandaşlık davranışını etkilediğini göstermektedir.

Ethical Statement

Destek Bilgisi: Bu çalışma, kamu, ticari veya kar amacı gütmeyen kuruluşlar gibi herhangi bir organizasyondan destek almamıştır. Çıkar Çatışması: Tüm yazarlar adına, sorumlu yazar çıkar çatışması olmadığını belirtir. Etik Onayı: İnsan katılımcıları içeren çalışmalarda gerçekleştirilen tüm prosedürler, kurumsal ve / veya ulusal araştırma komitesinin etik standartlarına ve 1964 Helsinki deklarasyonuna ve daha sonraki değişikliklerine veya karşılaştırılabilir etik standartlara uygundur. Bu araştırma için Niğde Ömer Halisdemir Üniversitesi Bilimsel Araştırmalar Etik Kurulu’ndan 02.07.2021 tarih ve 11 sayılı karar numarası ile Etik Kurul Onayı alınmıştır. Bilgilendirilmiş Onam Formu: Çalışmaya Katılan tüm bireysel katılımcılardan bilgilendirilmiş onam formu alınmıştır.

References

  • Akella, D. & Lewis, V. J. (2019). The modern face of workplace incivility. Organization Management Journal, 16(2), 55-60. doi:10.1080/15416518.2019.1604202
  • Alnuaimi, O. A., Jr., L. P. R. & Maruping, L. M. (2010). Team size, dispersion, and social loafing in technology-supported teams: A perspective on the theory of moral disengagement. Journal of Management Information Systems, 27(1), 203-230.
  • Andersson, L. M. & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. The Academy of Management Review, 24(3), 452.
  • Bal, P. M., Chiaburu, D. S. & Jansen, P. G. W. (2010). Psychological contract breach and work performance: Is social exchange a buffer or an intensifier? Journal of Managerial Psychology, 25(3), 252-273.
  • Bandura, A. (1990). Selective activation and disengagement of moral control. Journal of Social Issues, 46(1), 27-46.
  • Bandura, A. (1991). Social cognitive theory of moral thought and action. In W. M. Kurtines ve J. L. Gewirtz (Eds.), Handbook of Moral Behavior and Development (Vol. 1, pp. 45-103). hillsdale,NJ: Erlbaum.
  • Bandura, A. (1999). Moral disengagement in the perpetration of inhumanities. Personality and Social Psychology Review, 3(3), 193-209.
  • Bandura, A. (2002). Selective moral disengagement in the exercise of moral agency. Journal of Moral Education, 31(2).
  • Bandura, A., Barbaranelli, C., Caprara, G. V. & Pastorelli, C. (1996). Mechanisms of moral disengagement in the exercise of moral agency. Journal of Personality and Social Psychology, 71(2), 364-374.
  • Bandura, A., Caprara, G.-V. & Zsolnai, L. (2000). Corporate transgressions through moral disengagement. Journal of Human Values, 6(1).
  • Baron, R. A. & Neuman, J. H. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes. Aggressive Behavior, 22, 161-173.
  • Baron, R. A., Zhao, H. & Miao, Q. (2015). Personal motives, moral disengagement, and unethical decisions by entrepreneurs: Cognitive mechanisms on the ‘‘slippery slope’’. J Bus Ethics, 128, 107-118.
  • Barsky, A. (2011). Investigating the effects of moral disengagement and participation on unethical work behavior. J Bus Ethics, 104, 59-75.
  • Basim, H. N. & Şeşen, H. (2015). Örgütsel vatandaşlık davranışı ölçeği uyarlama ve karşılaştırma çalışması. Ankara Üniversitesi SBF Dergisi, 61(4).
  • Batson, C. D. & Powell, A. A. (Eds.). (2003). Handbook of psychology (Vol. 5). Canada: John Wiley & Sons, Inc.
  • Bauman, Z. & May, T. (2019). Sosyolojik düşünmek (Vol. 22). İstanbul: Ayrıntı Yayınları.
  • Borman, W. C. (2004). The concept of organizational citizenship. Current Directions in Psychological Science, 13(6), 238-241.
  • Caroli, M. E. D. & Sagone, E. (2013). Mechanisms of moral disengagement: An analysis from early adolescence to youth. Social and Behavioral Sciences, 140(2014), 312-317. doi:10.1016/j.sbspro.2014.04.426
  • Chahal, H. & Mehta, S. (2010). Antecedents and consequences of organizational citizenship behaviour (Ocb): A conceptual framework in reference to health care sector. Journal of Services Research, 10(2).
  • Christian, J. S. & Ellis, A. P. J. (2014). The crucial role of turnover intentions in transforming moral disengagement into deviant behavior at work. Journal of Business Ethics, 119, 193-208.
  • Coleman, V. I. & Borman, W. C. (2000). Investigating the underlying structure of the citizenship performance domain. Human Resource Management Review, 10(1), 25-44.
  • Cortina, L. M. & Magley, V. J. (2001). Incivility in the workplace: incidence and impact. Journal of Occupational Health Psychology, 6(1), 64-80.
  • Cortina, L. M. & Magley, V. J. (2009). Patterns and profiles of response to incivility in the workplace. Journal of Occupational Health Psychology, 14(3), 272-288. doi:10.1037/a0014934
  • Cropanzano, R., Anthony, E. L., Daniels, S. R. & Hall, A. V. (2017). Social exchange theory: a critical review with theoretical remedies. Academy of Management Annals, 11(1), 1-38. doi:10.5465/annals.2015.0099
  • Cropanzano, R. & Mitchell, M. S. (2005). Social exchange theory: an interdisciplinary review. Journal of Management, 31(6), 874-900.
  • Delcampo, R. (2007). Psychological Contract Violation: An individual difference perspective. International Journal of Management, 24(1).
  • Detert, J. R. (2008). Moral disengagement in ethical decision making: A study of antecedents and outcomes. Journal of Applied Psychology, 93(2), 374-391.
  • Dhanani, L. Y. & Wolcott, A. M. (2018). A meta-analysis of the antecedents and outcomes of workplace incivility. Paper presented at the 33rd Annual Conference of the Society for Industrial and Organizational Psychology, Chicago, IL.
  • Fida, R., Paciello, M., Tramontano, C., Fontaine, R. G., Barbaranelli, C. & Farnese, M. L. (2015). An integrative approach to understanding counterproductive work behavior: The roles of stressors, negative emotions, and moral disengagement. J Bus Ethics, 130, 131-144.
  • Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25(2), 161-178.
  • Grimmer, M. & Oddy, M. (2007). Violation of the psychological contract: The mediating effect of relational versus transactional beliefs. Australian Journal of Management, 32(1).
  • Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis (Vol. 2). New York: Guilford Press.
  • Herriot, P., Manning, W. E. G. & Kidd, J. M. (1997). The content of the psychological contract. British Journal of Management, 8, 151-162.
  • Hershcovis, M. S. & Barling, J. (2010). Towards a multi-foci approach to workplay aggression: A meta-analytic review of outcomes from different perpetrators. Journal of Organizational Behavior, 31, 24-44.
  • Hiekkataipale, M.-M. & Lamsa, A.-M. (2017). what should a manager like me do in a situation like this? Strategies for handling ethical problems from the viewpoint of the logic of appropriateness. J Bus Ethics, 145, 457-479.
  • Hoffman, B. J., Blair, C. A., Meriac, J. P. & Woehr, D. J. (2007). Expanding the criterion domain? A quantitative review of the OCB literature. Journal of Applied Psychology, 92(2), 555-566. doi:10.1037/0021-9010.92.2.555
  • Huang, G.-H., Wellman, N., Ashford, S. J., Lee, C. & Wang, L. (2016). Deviance and exit: the organizational costs of job insecurity and moral disengagement. Journal of Applied Psychology, 102(1). doi:10.1037/apl0000158
  • Itzkovich, Y. (2014). Incivility: The moderating effect of hierarchical status does a manager inflict more damage? Journal of Management Research, 6(3).
  • Jelavic, S. R., Aleksic, A. & Braje, I. N. (2021). Behind the curtain: Workplace incivility—individual actors in cultural settings. Sustainability, 13. doi:https://doi.org/10.3390/su13031249
  • Johnson, J. L. & O'leary-Kelly, A. M. (2003). The effects of psychological contract breach and organizational cynicism: Not all social exchange violations are created equal. Journal of Organizational Behavior, 24, 627-647.
  • Jungert, T. & Holm, K. (2021). Workplace incivility and bystanders’ helping intentions. International Journal of Conflict Management Communication Quarterly. doi:10.1108/IJCMA-08-2021-0131
  • Karanfil, D. (2019). Work-home spillover of uncivil behaviors. (Doktora Tezi), Orta Doğu Teknik Üniversitesi, Ankara.
  • Katz, D. (1964). The motivational basis of organizational behavior. Behavioral Science, 9(2), 131-146.
  • Kim, H.-Y. (2013). Statistical notes for clinical researchers: assessing normal distribution (2) using skewness and kurtosis. restorative Dentistry & Endodontics, 38(1), 52-54.
  • Kirshenbaum, J. M., Miller, M. K., Kaplan, T., Cramer, R. J., Trescher, S. A. & Neal, T. M. S. (2021). Development and validation of a general legal moral disengagement scale. Psychology, Crime & Law, 27(8), 751-778. doi:10.1080/1068316X.2020.1850722
  • Kline, R. B. (2016). Principles and practice of structural equation modeling (Vol. 4). New York: The Guilford Press.
  • Knights, J. A. & Kennedy, B. J. (2005). Psychological contract violation: impacts on job satisfaction and organizational commitment among australian senior public servants. Appilied H.R.M. Research, 10(2), 57-72.
  • Konovsky, M. A. & Organ, D. W. (1996). Dispositional and contextual determinants of organizational citizenship behavior. Organizational Behavior, 17, 253-266.
  • Konovsky, M. A. & Pugh, S. D. (1994). Citizenship behavior and social exchange. Academmy of Management Journal, 37(3), 656-669.
  • Köksal, O. (2012). Sosyal değişim teorisi çerçevesinde güven ve algılanan aidiyet durumunun örgütsel vatandaşlık davranışı ve saldırgan davranışlar üzerine etkisi. (Sosyal Bilimler Enstitüsü İşletme Anabilim Dalı Yönetim ve Organizasyon Bilim Dalı Doktora Tezi), Erciyes Üniversitesi, Kayseri.
  • Lepine, J. A., Erez, A. & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. Journal of Applied Psychology, 87(1), 52-65.
  • Liu, W., Zhou, Z. & Che, X. X. (2019). Effect of workplace incivility on OCB through burnout: the moderating role of affective commitment. Journal of Business and Psychology, 34, 657-669. doi:doi.org/10.1007/s10869-018-9591-4
  • Lucero, M. A. & Allen, R. E. (1994). Employee benefits: A growing source of psychological cantract violations. Human Resource Management, 33(3), 425-446.
  • Malhotra, N. K. & Dash, S. (2011). Marketing research an applied orientation. London: Pearson Publishing.
  • Martinez, J. O. & Eisenberg, J. (2019). Incivility and beyond at the top management team level. Organizational Management Journal, 16(2), 98-110.
  • Meydan, C. H. & Şeşen, H. (2011). Yapısal eşitlik modellemesi AMOS uygulamaları (Vol. 1). Ankara: Detay Yayıncılık.
  • Moore, C. (2008). Moral Disengagement in processes of organizational corruption. Journal of Business Ethics, 80, 129-139.
  • Moore, C., Detert, J. R., Trevino, L. K., Baker, V. L. & Mayer, D. M. (2012). Why employees do bad things: moral disengagement and unethical organizational behavior. Personnel Psychology, 65, 1-48.
  • Morrison, E. W. (1994). Role definitions and organizational citizenship behavior: the importance of the employee's perspective. Academy of Management Journal, 37(6), 1543-1567.
  • Morrison, E. W. & Robinson, S. L. (1997). When employees feel betrayed: A model of how psychological contract violation develops. The Academy of Management Review, 22(1), 226-256.
  • Newman, A., Le, H., North‑Samardzic, A. & Cohen, M. (2020). Moral disengagement at work: A review and research agenda. Journal of Business Ethics, 167, 535-570. doi:10.1007/s10551-019-04173-0
  • Nguyen, B. (2015). The effect of ethical leadership, behavioral integrity, and moral disengagement in predicting turnover intentions during newcomer socialization. (Unpublished doctoral thesis), University of Calgary, Calgary.
  • Orcan, F. (2020). Parametric or non-parametric: Skewness to test normality for mean comparison. International Journal of Assessment Tools in Education, 7(2), 255-265. doi:https://doi.org/10.21449/ijate.656077
  • Organ, D. W. (2017). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior and Human Decision Processes, 80.
  • Pavlou, P. A. & Gefen, D. (2005). Psychological contract violation in online marketplaces: Antecedents, consequences, and moderating. Information Systems Research, 16(4), 372-399.
  • Pearson, C. M., Andersson, L. M. & Porath, C. L. (2000). Assessing and attacking workplace incivility. Organizational Dynamics, 29(2), 123-137.
  • Pearson, C. M., Andersson, L. M. & Wegner, J. W. (2001). When workers flout convention: A study of workplace incivility. Human Relations, 54(11), 1387-1419.
  • Pearson, C. M. & Porath, C. L. (2005). On the nature, consequences and remedies of workplace incivility: No time for "nice"? Thing again. Academy of Management Executive, 19(1).
  • Podsakoff, P. M. & Mackenzie, S. B. (1997). Impact of organizational citizenship behavior on organizational performance: A review and suggestion for future research. Human Performance, 10(2), 133-151.
  • Podsakoff, P. M., Mackenzie, S. B., Paine, J. B. & Bachrach, D. G. (2000). Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513-563.
  • Preacher, K. J. & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879-891. doi:10.3758/BRM.40.3.879
  • Rai, T. S., Valdesolo, P. & Grahamc, J. (2017). Dehumanization increases instrumental violence, but not moral violence. Proceedings of the National Academy of Sciences, 114(32), 8511-8516. doi:10.1073/pnas.1705238114
  • Roberts, B. W., Jackson, J. J., V.Fayard, J., Edmonds, G. & Meints, J. (2009). Conscientiousness. In M. R. L. R. H. Hoyle (Ed.), Handbook of Individual Differences in Social Behavior The Guilford Press.
  • Robinson, S. L., Kraatz, M. S. & Rousseau, D. M. (1994). Changing obligations and the psychological contract: a longitudinal study. Academy of Management Journal, 37(1), 137-152.
  • Robinson, S. L. & Rousseau, D. M. (1994). Violating the psychological contract: Not the exception but the norm. Journal of Organizational Behavior, 15, 245-259.
  • Rousseau, D. M. (1989). Psychological and implied contracts in organizations. Employee Responsibilities and Rights Journal, 2(2).
  • Rousseau, D. M. (1998). The 'Problem' of the psychological contract considered. Journal of Organizational Behavior, 19, 665-671.
  • Rousseau, D. M. (2004). Psychological contracts in the workplace: Understanding the ties that motivate. Academy ol Management Executive, 18(1).
  • Salin, D. & Notelaers, G. (2018). The effects of workplace bullying on witnesses: Violation of the psychological contract as an explanatory mechanism? The International Journal of Human Resource Management.
  • Samosh, J. (2019). What is workplace incivility? An investigation of employee relational schemas. Organization Management Journal, 16(2), 81-97.
  • Smith, C. A., Organ, D. W. & Near, J. P. (1983). Organizational Citizenship Behavior: Its Nature and Antecedents. Journal of Applied Psychology, 68(4), 653-663.
  • Sustersic, F. (2015). Excluded from the world of men dehumanization of victims and perpetrators in the genocidal context. (Doktora Tezi), Maastricht University.
  • Tillman, C. J., Gonzalez, K., Whitman, M. V., Crawford, W. S. & Hood, A. C. (2018). a multi-functional view of moral disengagement: Exploring the effects of learning the consequences. Frontiers in Psychology, 8(2266).
  • Trent, S. B. & Allen, J. A. (2019). Resilience only gets you so far: Volunteer incivility and burnout. Organizational Management Journal, 16(2), 69-80.
  • Turnley, W. H. & Feldman, D. C. (1998). Psychological contract violations during corporate restructuring. Human Resource Management, 37(1), 71-83.
  • Vickers, M. H. (2006). Writing what's relevant: workplace incivility in public administration? A wolf in sheep's clothing. Administrative Theory & Praxis, 28(1), 69-88.
  • White, J., Bandura, A. & Bero, L. A. (2009). moral disengagement in the corporate world. Accountability in Research, 16, 41-74.
  • Williams, L. J. & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3).

The Effect of Manager’s Incivility on Organizational Citizenship Behavior: The Mediation Role of Psychological Contract Violation and Moral Disengagement

Year 2023, , 125 - 139, 20.10.2023
https://doi.org/10.18394/iid.1354306

Abstract

Civility plays a key role in the formation of human relationships. When the subject is considered in the context of organizations, it is seen that civility has an important place in the functioning of the organization. The polite behaviors experienced or observed by the employees in their relations with their managers spread to the whole organization and also spread to the rude and rude behaviors. This situation can disrupt the working order of the organization and damage the employee-organization relationship. From this point of view, in this study, the mediating role of psychological contract violation and moral disengagement in the effect of manager’s incivility on organizational citizenship behavior was examined. The research was conducted on 509 public institution employees in the provinces of Konya, Karaman, Yozgat, and Niğde. The data were analyzed with the Structural Equation Model. Findings show that manager incivility affects organizational citizenship behavior through psychological contract violation and moral disengagement.

References

  • Akella, D. & Lewis, V. J. (2019). The modern face of workplace incivility. Organization Management Journal, 16(2), 55-60. doi:10.1080/15416518.2019.1604202
  • Alnuaimi, O. A., Jr., L. P. R. & Maruping, L. M. (2010). Team size, dispersion, and social loafing in technology-supported teams: A perspective on the theory of moral disengagement. Journal of Management Information Systems, 27(1), 203-230.
  • Andersson, L. M. & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. The Academy of Management Review, 24(3), 452.
  • Bal, P. M., Chiaburu, D. S. & Jansen, P. G. W. (2010). Psychological contract breach and work performance: Is social exchange a buffer or an intensifier? Journal of Managerial Psychology, 25(3), 252-273.
  • Bandura, A. (1990). Selective activation and disengagement of moral control. Journal of Social Issues, 46(1), 27-46.
  • Bandura, A. (1991). Social cognitive theory of moral thought and action. In W. M. Kurtines ve J. L. Gewirtz (Eds.), Handbook of Moral Behavior and Development (Vol. 1, pp. 45-103). hillsdale,NJ: Erlbaum.
  • Bandura, A. (1999). Moral disengagement in the perpetration of inhumanities. Personality and Social Psychology Review, 3(3), 193-209.
  • Bandura, A. (2002). Selective moral disengagement in the exercise of moral agency. Journal of Moral Education, 31(2).
  • Bandura, A., Barbaranelli, C., Caprara, G. V. & Pastorelli, C. (1996). Mechanisms of moral disengagement in the exercise of moral agency. Journal of Personality and Social Psychology, 71(2), 364-374.
  • Bandura, A., Caprara, G.-V. & Zsolnai, L. (2000). Corporate transgressions through moral disengagement. Journal of Human Values, 6(1).
  • Baron, R. A. & Neuman, J. H. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes. Aggressive Behavior, 22, 161-173.
  • Baron, R. A., Zhao, H. & Miao, Q. (2015). Personal motives, moral disengagement, and unethical decisions by entrepreneurs: Cognitive mechanisms on the ‘‘slippery slope’’. J Bus Ethics, 128, 107-118.
  • Barsky, A. (2011). Investigating the effects of moral disengagement and participation on unethical work behavior. J Bus Ethics, 104, 59-75.
  • Basim, H. N. & Şeşen, H. (2015). Örgütsel vatandaşlık davranışı ölçeği uyarlama ve karşılaştırma çalışması. Ankara Üniversitesi SBF Dergisi, 61(4).
  • Batson, C. D. & Powell, A. A. (Eds.). (2003). Handbook of psychology (Vol. 5). Canada: John Wiley & Sons, Inc.
  • Bauman, Z. & May, T. (2019). Sosyolojik düşünmek (Vol. 22). İstanbul: Ayrıntı Yayınları.
  • Borman, W. C. (2004). The concept of organizational citizenship. Current Directions in Psychological Science, 13(6), 238-241.
  • Caroli, M. E. D. & Sagone, E. (2013). Mechanisms of moral disengagement: An analysis from early adolescence to youth. Social and Behavioral Sciences, 140(2014), 312-317. doi:10.1016/j.sbspro.2014.04.426
  • Chahal, H. & Mehta, S. (2010). Antecedents and consequences of organizational citizenship behaviour (Ocb): A conceptual framework in reference to health care sector. Journal of Services Research, 10(2).
  • Christian, J. S. & Ellis, A. P. J. (2014). The crucial role of turnover intentions in transforming moral disengagement into deviant behavior at work. Journal of Business Ethics, 119, 193-208.
  • Coleman, V. I. & Borman, W. C. (2000). Investigating the underlying structure of the citizenship performance domain. Human Resource Management Review, 10(1), 25-44.
  • Cortina, L. M. & Magley, V. J. (2001). Incivility in the workplace: incidence and impact. Journal of Occupational Health Psychology, 6(1), 64-80.
  • Cortina, L. M. & Magley, V. J. (2009). Patterns and profiles of response to incivility in the workplace. Journal of Occupational Health Psychology, 14(3), 272-288. doi:10.1037/a0014934
  • Cropanzano, R., Anthony, E. L., Daniels, S. R. & Hall, A. V. (2017). Social exchange theory: a critical review with theoretical remedies. Academy of Management Annals, 11(1), 1-38. doi:10.5465/annals.2015.0099
  • Cropanzano, R. & Mitchell, M. S. (2005). Social exchange theory: an interdisciplinary review. Journal of Management, 31(6), 874-900.
  • Delcampo, R. (2007). Psychological Contract Violation: An individual difference perspective. International Journal of Management, 24(1).
  • Detert, J. R. (2008). Moral disengagement in ethical decision making: A study of antecedents and outcomes. Journal of Applied Psychology, 93(2), 374-391.
  • Dhanani, L. Y. & Wolcott, A. M. (2018). A meta-analysis of the antecedents and outcomes of workplace incivility. Paper presented at the 33rd Annual Conference of the Society for Industrial and Organizational Psychology, Chicago, IL.
  • Fida, R., Paciello, M., Tramontano, C., Fontaine, R. G., Barbaranelli, C. & Farnese, M. L. (2015). An integrative approach to understanding counterproductive work behavior: The roles of stressors, negative emotions, and moral disengagement. J Bus Ethics, 130, 131-144.
  • Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25(2), 161-178.
  • Grimmer, M. & Oddy, M. (2007). Violation of the psychological contract: The mediating effect of relational versus transactional beliefs. Australian Journal of Management, 32(1).
  • Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis (Vol. 2). New York: Guilford Press.
  • Herriot, P., Manning, W. E. G. & Kidd, J. M. (1997). The content of the psychological contract. British Journal of Management, 8, 151-162.
  • Hershcovis, M. S. & Barling, J. (2010). Towards a multi-foci approach to workplay aggression: A meta-analytic review of outcomes from different perpetrators. Journal of Organizational Behavior, 31, 24-44.
  • Hiekkataipale, M.-M. & Lamsa, A.-M. (2017). what should a manager like me do in a situation like this? Strategies for handling ethical problems from the viewpoint of the logic of appropriateness. J Bus Ethics, 145, 457-479.
  • Hoffman, B. J., Blair, C. A., Meriac, J. P. & Woehr, D. J. (2007). Expanding the criterion domain? A quantitative review of the OCB literature. Journal of Applied Psychology, 92(2), 555-566. doi:10.1037/0021-9010.92.2.555
  • Huang, G.-H., Wellman, N., Ashford, S. J., Lee, C. & Wang, L. (2016). Deviance and exit: the organizational costs of job insecurity and moral disengagement. Journal of Applied Psychology, 102(1). doi:10.1037/apl0000158
  • Itzkovich, Y. (2014). Incivility: The moderating effect of hierarchical status does a manager inflict more damage? Journal of Management Research, 6(3).
  • Jelavic, S. R., Aleksic, A. & Braje, I. N. (2021). Behind the curtain: Workplace incivility—individual actors in cultural settings. Sustainability, 13. doi:https://doi.org/10.3390/su13031249
  • Johnson, J. L. & O'leary-Kelly, A. M. (2003). The effects of psychological contract breach and organizational cynicism: Not all social exchange violations are created equal. Journal of Organizational Behavior, 24, 627-647.
  • Jungert, T. & Holm, K. (2021). Workplace incivility and bystanders’ helping intentions. International Journal of Conflict Management Communication Quarterly. doi:10.1108/IJCMA-08-2021-0131
  • Karanfil, D. (2019). Work-home spillover of uncivil behaviors. (Doktora Tezi), Orta Doğu Teknik Üniversitesi, Ankara.
  • Katz, D. (1964). The motivational basis of organizational behavior. Behavioral Science, 9(2), 131-146.
  • Kim, H.-Y. (2013). Statistical notes for clinical researchers: assessing normal distribution (2) using skewness and kurtosis. restorative Dentistry & Endodontics, 38(1), 52-54.
  • Kirshenbaum, J. M., Miller, M. K., Kaplan, T., Cramer, R. J., Trescher, S. A. & Neal, T. M. S. (2021). Development and validation of a general legal moral disengagement scale. Psychology, Crime & Law, 27(8), 751-778. doi:10.1080/1068316X.2020.1850722
  • Kline, R. B. (2016). Principles and practice of structural equation modeling (Vol. 4). New York: The Guilford Press.
  • Knights, J. A. & Kennedy, B. J. (2005). Psychological contract violation: impacts on job satisfaction and organizational commitment among australian senior public servants. Appilied H.R.M. Research, 10(2), 57-72.
  • Konovsky, M. A. & Organ, D. W. (1996). Dispositional and contextual determinants of organizational citizenship behavior. Organizational Behavior, 17, 253-266.
  • Konovsky, M. A. & Pugh, S. D. (1994). Citizenship behavior and social exchange. Academmy of Management Journal, 37(3), 656-669.
  • Köksal, O. (2012). Sosyal değişim teorisi çerçevesinde güven ve algılanan aidiyet durumunun örgütsel vatandaşlık davranışı ve saldırgan davranışlar üzerine etkisi. (Sosyal Bilimler Enstitüsü İşletme Anabilim Dalı Yönetim ve Organizasyon Bilim Dalı Doktora Tezi), Erciyes Üniversitesi, Kayseri.
  • Lepine, J. A., Erez, A. & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. Journal of Applied Psychology, 87(1), 52-65.
  • Liu, W., Zhou, Z. & Che, X. X. (2019). Effect of workplace incivility on OCB through burnout: the moderating role of affective commitment. Journal of Business and Psychology, 34, 657-669. doi:doi.org/10.1007/s10869-018-9591-4
  • Lucero, M. A. & Allen, R. E. (1994). Employee benefits: A growing source of psychological cantract violations. Human Resource Management, 33(3), 425-446.
  • Malhotra, N. K. & Dash, S. (2011). Marketing research an applied orientation. London: Pearson Publishing.
  • Martinez, J. O. & Eisenberg, J. (2019). Incivility and beyond at the top management team level. Organizational Management Journal, 16(2), 98-110.
  • Meydan, C. H. & Şeşen, H. (2011). Yapısal eşitlik modellemesi AMOS uygulamaları (Vol. 1). Ankara: Detay Yayıncılık.
  • Moore, C. (2008). Moral Disengagement in processes of organizational corruption. Journal of Business Ethics, 80, 129-139.
  • Moore, C., Detert, J. R., Trevino, L. K., Baker, V. L. & Mayer, D. M. (2012). Why employees do bad things: moral disengagement and unethical organizational behavior. Personnel Psychology, 65, 1-48.
  • Morrison, E. W. (1994). Role definitions and organizational citizenship behavior: the importance of the employee's perspective. Academy of Management Journal, 37(6), 1543-1567.
  • Morrison, E. W. & Robinson, S. L. (1997). When employees feel betrayed: A model of how psychological contract violation develops. The Academy of Management Review, 22(1), 226-256.
  • Newman, A., Le, H., North‑Samardzic, A. & Cohen, M. (2020). Moral disengagement at work: A review and research agenda. Journal of Business Ethics, 167, 535-570. doi:10.1007/s10551-019-04173-0
  • Nguyen, B. (2015). The effect of ethical leadership, behavioral integrity, and moral disengagement in predicting turnover intentions during newcomer socialization. (Unpublished doctoral thesis), University of Calgary, Calgary.
  • Orcan, F. (2020). Parametric or non-parametric: Skewness to test normality for mean comparison. International Journal of Assessment Tools in Education, 7(2), 255-265. doi:https://doi.org/10.21449/ijate.656077
  • Organ, D. W. (2017). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior and Human Decision Processes, 80.
  • Pavlou, P. A. & Gefen, D. (2005). Psychological contract violation in online marketplaces: Antecedents, consequences, and moderating. Information Systems Research, 16(4), 372-399.
  • Pearson, C. M., Andersson, L. M. & Porath, C. L. (2000). Assessing and attacking workplace incivility. Organizational Dynamics, 29(2), 123-137.
  • Pearson, C. M., Andersson, L. M. & Wegner, J. W. (2001). When workers flout convention: A study of workplace incivility. Human Relations, 54(11), 1387-1419.
  • Pearson, C. M. & Porath, C. L. (2005). On the nature, consequences and remedies of workplace incivility: No time for "nice"? Thing again. Academy of Management Executive, 19(1).
  • Podsakoff, P. M. & Mackenzie, S. B. (1997). Impact of organizational citizenship behavior on organizational performance: A review and suggestion for future research. Human Performance, 10(2), 133-151.
  • Podsakoff, P. M., Mackenzie, S. B., Paine, J. B. & Bachrach, D. G. (2000). Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513-563.
  • Preacher, K. J. & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879-891. doi:10.3758/BRM.40.3.879
  • Rai, T. S., Valdesolo, P. & Grahamc, J. (2017). Dehumanization increases instrumental violence, but not moral violence. Proceedings of the National Academy of Sciences, 114(32), 8511-8516. doi:10.1073/pnas.1705238114
  • Roberts, B. W., Jackson, J. J., V.Fayard, J., Edmonds, G. & Meints, J. (2009). Conscientiousness. In M. R. L. R. H. Hoyle (Ed.), Handbook of Individual Differences in Social Behavior The Guilford Press.
  • Robinson, S. L., Kraatz, M. S. & Rousseau, D. M. (1994). Changing obligations and the psychological contract: a longitudinal study. Academy of Management Journal, 37(1), 137-152.
  • Robinson, S. L. & Rousseau, D. M. (1994). Violating the psychological contract: Not the exception but the norm. Journal of Organizational Behavior, 15, 245-259.
  • Rousseau, D. M. (1989). Psychological and implied contracts in organizations. Employee Responsibilities and Rights Journal, 2(2).
  • Rousseau, D. M. (1998). The 'Problem' of the psychological contract considered. Journal of Organizational Behavior, 19, 665-671.
  • Rousseau, D. M. (2004). Psychological contracts in the workplace: Understanding the ties that motivate. Academy ol Management Executive, 18(1).
  • Salin, D. & Notelaers, G. (2018). The effects of workplace bullying on witnesses: Violation of the psychological contract as an explanatory mechanism? The International Journal of Human Resource Management.
  • Samosh, J. (2019). What is workplace incivility? An investigation of employee relational schemas. Organization Management Journal, 16(2), 81-97.
  • Smith, C. A., Organ, D. W. & Near, J. P. (1983). Organizational Citizenship Behavior: Its Nature and Antecedents. Journal of Applied Psychology, 68(4), 653-663.
  • Sustersic, F. (2015). Excluded from the world of men dehumanization of victims and perpetrators in the genocidal context. (Doktora Tezi), Maastricht University.
  • Tillman, C. J., Gonzalez, K., Whitman, M. V., Crawford, W. S. & Hood, A. C. (2018). a multi-functional view of moral disengagement: Exploring the effects of learning the consequences. Frontiers in Psychology, 8(2266).
  • Trent, S. B. & Allen, J. A. (2019). Resilience only gets you so far: Volunteer incivility and burnout. Organizational Management Journal, 16(2), 69-80.
  • Turnley, W. H. & Feldman, D. C. (1998). Psychological contract violations during corporate restructuring. Human Resource Management, 37(1), 71-83.
  • Vickers, M. H. (2006). Writing what's relevant: workplace incivility in public administration? A wolf in sheep's clothing. Administrative Theory & Praxis, 28(1), 69-88.
  • White, J., Bandura, A. & Bero, L. A. (2009). moral disengagement in the corporate world. Accountability in Research, 16, 41-74.
  • Williams, L. J. & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3).
There are 88 citations in total.

Details

Primary Language Turkish
Subjects Organisational Behaviour
Journal Section Articles
Authors

Selen Doğan

Fatma Gül Karaçelebi 0000-0001-8165-0491

Early Pub Date October 18, 2023
Publication Date October 20, 2023
Submission Date September 2, 2023
Acceptance Date October 6, 2023
Published in Issue Year 2023

Cite

APA Doğan, S., & Karaçelebi, F. G. (2023). Yönetici Nezaketsizliğinin Örgütsel Vatandaşlık Davranışına Etkisi: Psikolojik Sözleşme İhlali ve Ahlaki Çözülmenin Aracılık Rolü. İş Ve İnsan Dergisi, 10(2), 125-139. https://doi.org/10.18394/iid.1354306
AMA Doğan S, Karaçelebi FG. Yönetici Nezaketsizliğinin Örgütsel Vatandaşlık Davranışına Etkisi: Psikolojik Sözleşme İhlali ve Ahlaki Çözülmenin Aracılık Rolü. İİD. October 2023;10(2):125-139. doi:10.18394/iid.1354306
Chicago Doğan, Selen, and Fatma Gül Karaçelebi. “Yönetici Nezaketsizliğinin Örgütsel Vatandaşlık Davranışına Etkisi: Psikolojik Sözleşme İhlali Ve Ahlaki Çözülmenin Aracılık Rolü”. İş Ve İnsan Dergisi 10, no. 2 (October 2023): 125-39. https://doi.org/10.18394/iid.1354306.
EndNote Doğan S, Karaçelebi FG (October 1, 2023) Yönetici Nezaketsizliğinin Örgütsel Vatandaşlık Davranışına Etkisi: Psikolojik Sözleşme İhlali ve Ahlaki Çözülmenin Aracılık Rolü. İş ve İnsan Dergisi 10 2 125–139.
IEEE S. Doğan and F. G. Karaçelebi, “Yönetici Nezaketsizliğinin Örgütsel Vatandaşlık Davranışına Etkisi: Psikolojik Sözleşme İhlali ve Ahlaki Çözülmenin Aracılık Rolü”, İİD, vol. 10, no. 2, pp. 125–139, 2023, doi: 10.18394/iid.1354306.
ISNAD Doğan, Selen - Karaçelebi, Fatma Gül. “Yönetici Nezaketsizliğinin Örgütsel Vatandaşlık Davranışına Etkisi: Psikolojik Sözleşme İhlali Ve Ahlaki Çözülmenin Aracılık Rolü”. İş ve İnsan Dergisi 10/2 (October 2023), 125-139. https://doi.org/10.18394/iid.1354306.
JAMA Doğan S, Karaçelebi FG. Yönetici Nezaketsizliğinin Örgütsel Vatandaşlık Davranışına Etkisi: Psikolojik Sözleşme İhlali ve Ahlaki Çözülmenin Aracılık Rolü. İİD. 2023;10:125–139.
MLA Doğan, Selen and Fatma Gül Karaçelebi. “Yönetici Nezaketsizliğinin Örgütsel Vatandaşlık Davranışına Etkisi: Psikolojik Sözleşme İhlali Ve Ahlaki Çözülmenin Aracılık Rolü”. İş Ve İnsan Dergisi, vol. 10, no. 2, 2023, pp. 125-39, doi:10.18394/iid.1354306.
Vancouver Doğan S, Karaçelebi FG. Yönetici Nezaketsizliğinin Örgütsel Vatandaşlık Davranışına Etkisi: Psikolojik Sözleşme İhlali ve Ahlaki Çözülmenin Aracılık Rolü. İİD. 2023;10(2):125-39.

Cited By

 

 

                                                                          Creative Commons Lisansı


İş ve İnsan Dergisi (e-ISSN 2148-967X) Creative Commons Alıntı-LisansDevam 4.0 Uluslararası Lisansı ile lisanslanmıştır.