The Relationship between Job Satisfaction and Turnover Intention: A Meta-Analysis

Year 2024, , 115 - 124, 30.10.2024

Aslı Ersoy

https://doi.org/10.18394/iid.1464432

Abstract

This paper aims to determine the effect size and direction of the association between hospitality employees' job satisfaction and turnover intention through a meta-analysis. Relevant studies were systematically searched in the Web of Science (WoS), EBSCOhost Hospitality & Tourism Complete, and Google Scholar databases. Ultimately, 32 studies examining the connection between job satisfaction and turnover intention, with reported correlation coefficients and sample sizes, were included in the research. The analyses were conducted using the CMA 3.0 program. To assess publication bias, a funnel plot, Begg & Mazumdar rank correlations, and Classic Fail-safe N tests were applied. Utilizing a random effects model, the study identified a moderate and negative association between job satisfaction and turnover intention (r =-0.434, p < 0.005). Additionally, the moderating role of the sampling region in the relationship between these variables was confirmed. Based on the findings, practical recommendations are provided for hospitality managers.

Keywords

Job Satisfaction, Turnover Intention, Hospitality Industry, Meta-Analysis, Hospitality Employees

Project Number

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İş Tatmini ile İşten Ayrılma Niyeti arasındaki İlişki: Meta-Analiz

Abstract

Bu çalışma, konaklama çalışanlarının iş tatmini ile işten ayrılma niyetleri arasındaki ilişkinin etki büyüklüğünü ve yönünü meta-analiz yöntemiyle belirlemeyi amaçlamaktadır. İlgili çalışmalar Web of Science (WoS), EBSCOhost Hospitality & Tourism Complete ve Google Scholar veri tabanlarında sistematik olarak taranmıştır. Sonuç olarak, iş tatmini ile işten ayrılma niyeti arasındaki ilişkiyi korelasyon katsayıları ve örneklem sayılarıyla inceleyen 32 çalışma araştırmaya dâhil edilmiştir. Analizler CMA 3.0 programı kullanılarak gerçekleştirilmiştir. Yayın yanlılığını incelemek için Huni Grafiği, Begg & Mazumdar sıralama korelasyonları ve Classic Fail-safe N testleri uygulanmıştır. Rastgele etkiler modelinin benimsendiği bu çalışmada, iş tatmini ile işten ayrılma niyeti arasında orta düzeyde, negatif bir ilişki tespit edilmiştir (r=-0,434, p<0,005). Ayrıca örneklem bölgesinin ilgili değişkenler arasındaki ilişki üzerinde düzenleyici rolü doğrulanmıştır. Bulgulara dayanarak, konaklama yöneticilerine yönelik pratik öneriler sunulmuştur.

Keywords

İş Tatmini, İşten Ayrılma Niyeti, Konaklama Endüstrisi, Meta-Analiz, Konaklama Çalışanları

Ethical Statement

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Supporting Institution

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Project Number

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Thanks

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