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İnsan Kaynakları Yönetim Uygulamalarının İş Stresi Üzerindeki Etkisi: Hizmet Sektöründe Bir Araştırma

Year 2020, Volume: 7 Issue: 2, 255 - 265, 19.10.2020
https://doi.org/10.18394/iid.717066

Abstract

Araştırmanın amacı, insan kaynakları yönetim uygulamalarının iş stresi üzerindeki etkisini incelemektir. Bu maksatla KKTC’de faaliyet gösteren 302 otel çalışanına anket uygulaması yapılmıştır. Elde edilen veriler SPSS ve AMOS paket programları vasıtasıyla analiz edilmiştir. Araştırma hipotezini test etmek hiyerarşik regresyon analizi kullanılmıştır. Analiz sonuçları insan kaynakları uygulamalarının çalışanlarda iş stresini artırdığı göstermektedir. Araştırma, insan kaynakları yönetim uygulamalarına eleştirel bir bakış açısı ile yaklaşmakta ve insan kaynakları yönetim uygulamalarının tüm örgütler için faydalı sonuçları olmayacağı konusunda yöneticilerde farkındalık yaratmaktadır.

Supporting Institution

Yoktur

References

  • Batt, R. & Colvin, A. J. (2011). An employment systems approach to turnover: Human resources practices, quits, dismissals, and performance. Academy of Management Journal, 54(4), 695.
  • Bhatti, N., Shar, A. H., Shaikh, F. M. & Nazar, M. S. (2010). Causes of stress in organization, a case study of Sukkur. International Journal of Business and Management, 5(11), 3-14.
  • Bitmis, M. G. & Ergeneli, A. (2012). The moderating effect of work stress on the relationships between dimensions of leader member exchange and job satisfaction. Journal of Global Strategic Management, 11, 112-120.
  • Chaudhuri, K. (2009). An empirical quest for linkages between HPWS and employee behaviors–A perspective from the non managerial employees in Japanese organizations. World Academy of Science, Engineering and Technology, 53(1), 621-635.
  • Chullen, C. L. (2014). How does supervisor burnout affect leader-member exchange? A dyadic perspective. The International Business & Economics Research Journal (Online), 13(5), 1113.
  • Cohen, S., Kamarck, T. & Mermelstein, R. (1983). A global measure of perceived stress. Journal of Health and Social Behavior, 385-396.
  • Danford, A., Richardson, M., Stewart, P., Tailby, S. & Upchurch, M. (2008). Partnership, high performance work systems and quality of working life. New Technology, Work and Employment, 23(3), 151-166.
  • Demerouti, E. & Bakker, A.B. (2011). The job demands-resources model: Challenges for future research. SA Journal of Industrial Psychology, 37(2), 01-09.
  • Efe, M. N., Karabal, C. & Sagbas, M. (2015). An applied analysis on organizational stress management and the effect of stress on job performance of public sector staff 1. IIB International Refereed Academic Social Sciences Journal, 6(18), 57.
  • Ekingen, E., Ekemen, M. A., Yildiz, A. & Korkmazer, F. (2018). The Effect of Intrapreneurship and Organizational Factors on the Innovation Performance in Hospital. Revista de Cercetare si Interventie Sociala, 62.
  • Garg, S. & Dhar, R. (2017). Employee service innovative behavior: The roles of leader-member exchange (LMX), work engagement, and job autonomy. International Journal of Manpower, 38(2), 242-258.
  • Garg, S. & Dhar, R. L. (2014). Effects of stress, LMX and perceived organizational support on service quality: Mediating effects of organizational commitment. Journal of Hospitality and Tourism Management, 21, 64-75.
  • Gerhart, B., Wright, P. M. & McMahan, G. C. (2000). Measurement error in research on the human resources and firm performance relationship: Further evidence and analysis. Personnel Psychology, 53(4), 855-872.
  • Godard, J. (2001). High performance and the transformation of work? The implications of alternative work practices for the experience and outcomes of work. ILR Review, 54(4), 776-805.
  • Gürbüz, S. & Bekmezci, M. (2012). İnsan kaynakları yönetimi uygulamalarının bilgi işçilerinin işten ayrılma niyetine etkisinde duygusal bağlılığın aracılık ve düzenleyicilik rolü. Istanbul University Journal of the School of Business, 41(2), 189-213.
  • Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. & Tatham, R. L. (2006). Multivariate data analysis (Vol. 5, No. 3, pp. 207-219). Upper Saddle River, NJ: Prentice hall.
  • Hernández-Perlines, F. (2016). Entrepreneurial orientation in hotel industry: Multi-group analysis of quality certification. Journal of Business Research, 69(10), 4714-4724.
  • Jensen, J. M., Patel, P. C. & Messersmith, J. G. (2013). High-performance work systems and job control: Consequences for anxiety, role overload, and turnover intentions. Journal of Management, 39(6), 1699-1724.
  • Kang, S.W. & Kang, S.D. (2016). High-commitment human resource management and job stress: Supervisor support as a moderator. Social Behavior and Personality: An International Journal, 44(10), 1719-1731.
  • Kavosi, Z., Kordshouli, H. R., Saadabadi, M. Z. & Ghorbanian, A. (2018). The Factors Related to the Employees’ Job Stress: A Meta-Analysis. Journal of Health Management and Informatics, 5(4), 145-151.
  • Kehoe, R. R. & Wright, P. M. (2013). The impact of high-performance human resource practices on employees’ attitudes and behaviors. Journal of Management, 39(2), 366-391.
  • Kim, A. & Barak, M. E. M. (2015). The mediating roles of leader–member exchange and perceived organizational support in the role stress–turnover intention relationship among child welfare workers: A longitudinal analysis. Children and Youth Services Review, 52, 135-143.
  • Kroon, B., Van de Voorde, K. & Van Veldhoven, M. J. P. M. (2009). Cross-level effects of high-performance work practices on burnout: Two counteracting mediating mechanisms compared. Personnel Review, 38(5), 509-525.
  • Küçükusta, D. (2007). Konaklama İşletmelerinde İş-Yaşam Dengesinin Çalışma Yaşamı Kalitesi Üzerindeki Etkisi (Yayınlanmamış Doktora Tezi). Dokuz Eylül Üniversitesi, SBE, İzmir.
  • Lewicka, D. & Krot, K. (2015). The model of HRM-trust-commitment relationships. Industrial Management & Data Systems, 115(8), 1457-1480.
  • Li, M. & Hsu, C. H. (2016). A review of employee innovative behavior in services. International Journal of Contemporary Hospitality Management, 28(12), 2820-2841.
  • Malik, M., Wan, D., Ahmad, M. I., Naseem, M. A. & ur Rehman, R. (2015). The role of LMX in employees job motivation, satisfaction, empowerment, stress and turnover: Cross country analysis. Journal of Applied Business Research, 31(5), 1897.
  • Maslakci, A. & Sesen, H. (2019). Multicultural Personality Traits and Employee-Perceived Service Quality in the Hospitality Industry: The Mediating Role of Cross-Cultural Psychological Capital. Revista de Cercetare si Interventie Sociala, 65, 60.
  • Monnot, M. J. & Beehr, T. A. (2014). Subjective well-being at work: Disentangling source effects of stress and support on enthusiasm, contentment, and meaningfulness. Journal of Vocational Behavior, 85(2), 204-218.
  • Noe, R. A., Hollenbeck, J. R., Gerhart, B. & Wright, P. M. (2017). Human Resource Management: Gaining A Competitive Advantage. New York, NY: McGraw-Hill Education.
  • Rogelberg, S. G. & Stanton, J. M. (2007). Introduction: Understanding and dealing with organizational survey nonresponse. 195-209.
  • Seeck, H. & Diehl, M. R. (2017). A literature review on HRM and innovation–taking stock and future directions. The International Journal of Human Resource Management, 28(6), 913-944.
  • Solvoll, S., Alsos, G. A. & Bulanova, O. (2015). Tourism entrepreneurship–Review and future directions. Scandinavian Journal of Hospitality and Tourism, 15(1), 120-137.
  • Suprawa,T. A., Brahmasari, I. B. & Brahmaratih, I. A. (2018). Effect of Competence, Leader-Member Exchange and Teamwork on Work Discipline, Job Stress and Their Impact on Employee Performance of Construction Company In East Java, Indonesia. Russian Journal of Agricultural and Socio-Economic Sciences, 74(2), 67-78.
  • Surucu, L. & Sesen, H. (2019). Entrepreneurial Behaviors in the Hospitality Industry: Human Resources Management Practices and Leader Member Exchange Role. Revista de Cercetare si Interventie Sociala, 66.
  • Tabachnick, B. G., Fidell, L. S. & Ullman, J. B. (2007). Using multivariate statistics (Vol. 5). Boston, MA: Pearson.
  • Topcic, M., Baum, M. & Kabst, R. (2016). Are high-performance work practices related to individually perceived stress? A job demands-resources perspective. The International Journal of Human Resource Management, 27(1), 45-66.
  • Wright, P. M. & Nishii, L. H. (2012). Strategic human resource management and organizational behaviour: Exploring variance as an integrating framework. HRM and Performance: Achievements and Challenges, 97-110.
  • Zhang, M., Di Fan, D. & Zhu, C.J. (2014). High-performance work systems, corporate social performance and employee outcomes: Exploring the missing links. Journal of Business Ethics, 120(3), 423-435.
Year 2020, Volume: 7 Issue: 2, 255 - 265, 19.10.2020
https://doi.org/10.18394/iid.717066

Abstract

References

  • Batt, R. & Colvin, A. J. (2011). An employment systems approach to turnover: Human resources practices, quits, dismissals, and performance. Academy of Management Journal, 54(4), 695.
  • Bhatti, N., Shar, A. H., Shaikh, F. M. & Nazar, M. S. (2010). Causes of stress in organization, a case study of Sukkur. International Journal of Business and Management, 5(11), 3-14.
  • Bitmis, M. G. & Ergeneli, A. (2012). The moderating effect of work stress on the relationships between dimensions of leader member exchange and job satisfaction. Journal of Global Strategic Management, 11, 112-120.
  • Chaudhuri, K. (2009). An empirical quest for linkages between HPWS and employee behaviors–A perspective from the non managerial employees in Japanese organizations. World Academy of Science, Engineering and Technology, 53(1), 621-635.
  • Chullen, C. L. (2014). How does supervisor burnout affect leader-member exchange? A dyadic perspective. The International Business & Economics Research Journal (Online), 13(5), 1113.
  • Cohen, S., Kamarck, T. & Mermelstein, R. (1983). A global measure of perceived stress. Journal of Health and Social Behavior, 385-396.
  • Danford, A., Richardson, M., Stewart, P., Tailby, S. & Upchurch, M. (2008). Partnership, high performance work systems and quality of working life. New Technology, Work and Employment, 23(3), 151-166.
  • Demerouti, E. & Bakker, A.B. (2011). The job demands-resources model: Challenges for future research. SA Journal of Industrial Psychology, 37(2), 01-09.
  • Efe, M. N., Karabal, C. & Sagbas, M. (2015). An applied analysis on organizational stress management and the effect of stress on job performance of public sector staff 1. IIB International Refereed Academic Social Sciences Journal, 6(18), 57.
  • Ekingen, E., Ekemen, M. A., Yildiz, A. & Korkmazer, F. (2018). The Effect of Intrapreneurship and Organizational Factors on the Innovation Performance in Hospital. Revista de Cercetare si Interventie Sociala, 62.
  • Garg, S. & Dhar, R. (2017). Employee service innovative behavior: The roles of leader-member exchange (LMX), work engagement, and job autonomy. International Journal of Manpower, 38(2), 242-258.
  • Garg, S. & Dhar, R. L. (2014). Effects of stress, LMX and perceived organizational support on service quality: Mediating effects of organizational commitment. Journal of Hospitality and Tourism Management, 21, 64-75.
  • Gerhart, B., Wright, P. M. & McMahan, G. C. (2000). Measurement error in research on the human resources and firm performance relationship: Further evidence and analysis. Personnel Psychology, 53(4), 855-872.
  • Godard, J. (2001). High performance and the transformation of work? The implications of alternative work practices for the experience and outcomes of work. ILR Review, 54(4), 776-805.
  • Gürbüz, S. & Bekmezci, M. (2012). İnsan kaynakları yönetimi uygulamalarının bilgi işçilerinin işten ayrılma niyetine etkisinde duygusal bağlılığın aracılık ve düzenleyicilik rolü. Istanbul University Journal of the School of Business, 41(2), 189-213.
  • Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. & Tatham, R. L. (2006). Multivariate data analysis (Vol. 5, No. 3, pp. 207-219). Upper Saddle River, NJ: Prentice hall.
  • Hernández-Perlines, F. (2016). Entrepreneurial orientation in hotel industry: Multi-group analysis of quality certification. Journal of Business Research, 69(10), 4714-4724.
  • Jensen, J. M., Patel, P. C. & Messersmith, J. G. (2013). High-performance work systems and job control: Consequences for anxiety, role overload, and turnover intentions. Journal of Management, 39(6), 1699-1724.
  • Kang, S.W. & Kang, S.D. (2016). High-commitment human resource management and job stress: Supervisor support as a moderator. Social Behavior and Personality: An International Journal, 44(10), 1719-1731.
  • Kavosi, Z., Kordshouli, H. R., Saadabadi, M. Z. & Ghorbanian, A. (2018). The Factors Related to the Employees’ Job Stress: A Meta-Analysis. Journal of Health Management and Informatics, 5(4), 145-151.
  • Kehoe, R. R. & Wright, P. M. (2013). The impact of high-performance human resource practices on employees’ attitudes and behaviors. Journal of Management, 39(2), 366-391.
  • Kim, A. & Barak, M. E. M. (2015). The mediating roles of leader–member exchange and perceived organizational support in the role stress–turnover intention relationship among child welfare workers: A longitudinal analysis. Children and Youth Services Review, 52, 135-143.
  • Kroon, B., Van de Voorde, K. & Van Veldhoven, M. J. P. M. (2009). Cross-level effects of high-performance work practices on burnout: Two counteracting mediating mechanisms compared. Personnel Review, 38(5), 509-525.
  • Küçükusta, D. (2007). Konaklama İşletmelerinde İş-Yaşam Dengesinin Çalışma Yaşamı Kalitesi Üzerindeki Etkisi (Yayınlanmamış Doktora Tezi). Dokuz Eylül Üniversitesi, SBE, İzmir.
  • Lewicka, D. & Krot, K. (2015). The model of HRM-trust-commitment relationships. Industrial Management & Data Systems, 115(8), 1457-1480.
  • Li, M. & Hsu, C. H. (2016). A review of employee innovative behavior in services. International Journal of Contemporary Hospitality Management, 28(12), 2820-2841.
  • Malik, M., Wan, D., Ahmad, M. I., Naseem, M. A. & ur Rehman, R. (2015). The role of LMX in employees job motivation, satisfaction, empowerment, stress and turnover: Cross country analysis. Journal of Applied Business Research, 31(5), 1897.
  • Maslakci, A. & Sesen, H. (2019). Multicultural Personality Traits and Employee-Perceived Service Quality in the Hospitality Industry: The Mediating Role of Cross-Cultural Psychological Capital. Revista de Cercetare si Interventie Sociala, 65, 60.
  • Monnot, M. J. & Beehr, T. A. (2014). Subjective well-being at work: Disentangling source effects of stress and support on enthusiasm, contentment, and meaningfulness. Journal of Vocational Behavior, 85(2), 204-218.
  • Noe, R. A., Hollenbeck, J. R., Gerhart, B. & Wright, P. M. (2017). Human Resource Management: Gaining A Competitive Advantage. New York, NY: McGraw-Hill Education.
  • Rogelberg, S. G. & Stanton, J. M. (2007). Introduction: Understanding and dealing with organizational survey nonresponse. 195-209.
  • Seeck, H. & Diehl, M. R. (2017). A literature review on HRM and innovation–taking stock and future directions. The International Journal of Human Resource Management, 28(6), 913-944.
  • Solvoll, S., Alsos, G. A. & Bulanova, O. (2015). Tourism entrepreneurship–Review and future directions. Scandinavian Journal of Hospitality and Tourism, 15(1), 120-137.
  • Suprawa,T. A., Brahmasari, I. B. & Brahmaratih, I. A. (2018). Effect of Competence, Leader-Member Exchange and Teamwork on Work Discipline, Job Stress and Their Impact on Employee Performance of Construction Company In East Java, Indonesia. Russian Journal of Agricultural and Socio-Economic Sciences, 74(2), 67-78.
  • Surucu, L. & Sesen, H. (2019). Entrepreneurial Behaviors in the Hospitality Industry: Human Resources Management Practices and Leader Member Exchange Role. Revista de Cercetare si Interventie Sociala, 66.
  • Tabachnick, B. G., Fidell, L. S. & Ullman, J. B. (2007). Using multivariate statistics (Vol. 5). Boston, MA: Pearson.
  • Topcic, M., Baum, M. & Kabst, R. (2016). Are high-performance work practices related to individually perceived stress? A job demands-resources perspective. The International Journal of Human Resource Management, 27(1), 45-66.
  • Wright, P. M. & Nishii, L. H. (2012). Strategic human resource management and organizational behaviour: Exploring variance as an integrating framework. HRM and Performance: Achievements and Challenges, 97-110.
  • Zhang, M., Di Fan, D. & Zhu, C.J. (2014). High-performance work systems, corporate social performance and employee outcomes: Exploring the missing links. Journal of Business Ethics, 120(3), 423-435.
There are 39 citations in total.

Details

Primary Language Turkish
Subjects Behaviour-Personality Assessment in Psychology, Business Administration
Journal Section Articles
Authors

Lütfi Sürücü 0000-0002-6286-4184

Harun Şeşen 0000-0002-7068-2487

Publication Date October 19, 2020
Submission Date April 9, 2020
Acceptance Date May 29, 2020
Published in Issue Year 2020 Volume: 7 Issue: 2

Cite

APA Sürücü, L., & Şeşen, H. (2020). İnsan Kaynakları Yönetim Uygulamalarının İş Stresi Üzerindeki Etkisi: Hizmet Sektöründe Bir Araştırma. İş Ve İnsan Dergisi, 7(2), 255-265. https://doi.org/10.18394/iid.717066
AMA Sürücü L, Şeşen H. İnsan Kaynakları Yönetim Uygulamalarının İş Stresi Üzerindeki Etkisi: Hizmet Sektöründe Bir Araştırma. İş ve İnsan Dergisi. October 2020;7(2):255-265. doi:10.18394/iid.717066
Chicago Sürücü, Lütfi, and Harun Şeşen. “İnsan Kaynakları Yönetim Uygulamalarının İş Stresi Üzerindeki Etkisi: Hizmet Sektöründe Bir Araştırma”. İş Ve İnsan Dergisi 7, no. 2 (October 2020): 255-65. https://doi.org/10.18394/iid.717066.
EndNote Sürücü L, Şeşen H (October 1, 2020) İnsan Kaynakları Yönetim Uygulamalarının İş Stresi Üzerindeki Etkisi: Hizmet Sektöründe Bir Araştırma. İş ve İnsan Dergisi 7 2 255–265.
IEEE L. Sürücü and H. Şeşen, “İnsan Kaynakları Yönetim Uygulamalarının İş Stresi Üzerindeki Etkisi: Hizmet Sektöründe Bir Araştırma”, İş ve İnsan Dergisi, vol. 7, no. 2, pp. 255–265, 2020, doi: 10.18394/iid.717066.
ISNAD Sürücü, Lütfi - Şeşen, Harun. “İnsan Kaynakları Yönetim Uygulamalarının İş Stresi Üzerindeki Etkisi: Hizmet Sektöründe Bir Araştırma”. İş ve İnsan Dergisi 7/2 (October 2020), 255-265. https://doi.org/10.18394/iid.717066.
JAMA Sürücü L, Şeşen H. İnsan Kaynakları Yönetim Uygulamalarının İş Stresi Üzerindeki Etkisi: Hizmet Sektöründe Bir Araştırma. İş ve İnsan Dergisi. 2020;7:255–265.
MLA Sürücü, Lütfi and Harun Şeşen. “İnsan Kaynakları Yönetim Uygulamalarının İş Stresi Üzerindeki Etkisi: Hizmet Sektöründe Bir Araştırma”. İş Ve İnsan Dergisi, vol. 7, no. 2, 2020, pp. 255-6, doi:10.18394/iid.717066.
Vancouver Sürücü L, Şeşen H. İnsan Kaynakları Yönetim Uygulamalarının İş Stresi Üzerindeki Etkisi: Hizmet Sektöründe Bir Araştırma. İş ve İnsan Dergisi. 2020;7(2):255-6.

 

 

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