Year 2012, Volume 4 , Issue 1, Pages 11 - 20 2012-06-01

CORPORATE SOCIAL AND ENVIRONMENTAL RESPONSIBILITY IN THE SERVICE SECTOR: A CASE STUDY FROM TURKEY

Gokce Akdemir Omur [1] , Aysegul Ozbebek Tunc [2] , Esra Nemli Caliskan [3]


As the world is rapidly approaching its limits in terms of both environmental and social problems, businesses are increasingly expected to attend to issues of socially and environmentally responsible performance. In addition that demands for heightened levels of corporate social and environmental responsibility are being pressed through regulatory initiatives in many countries, corporations at the same time are realizing that being environmentally and socially responsible makes good business sense. In the dynamic and competitive world, businesses try to differentiate themselves from their competitors by adopting a more integrative approach to their social and environmental responsibilities. Corporate social and environmental responsibility (CSER) is a helpful conceptual framework for exploring the corporate attitude of companies towards stakeholders. Stakeholders today are increasing their corporate social and environmental responsibility expectations for all businesses either in products or services market. Corporate social and environmental responsibility is an integrative concept that overlaps with environmental management, business ethics, corporate citizenship and corporate sustainability. Much of the literature concerning CSER concentrates on heavy industries such as the mining, chemical and energy sectors; there is a lack of research on CSER in the service sector. This paper, after a brief theoretical introduction on CSER, will focus on the corporate social and environmental responsibility activities in the Turkish banking sector as an example from the service sector.
Corporate Social and Environmental Responsibility (CSER), Corporate Social Responsibility (CSR), Environmental Management, Competitive Advantage
  • Akbank, http://www.akbank.com/1945.aspx, [Accessed 3.4.2012].
  • Babin, Ron and Nicholson, Brian (2009), “Corporate Social and Environmental
  • Responsibility and Global IT Outsourcing”, MIS Quarterly Executive, Vol. 8, No. , December, pp.203-212. Banyte, Jurate, Brazioniene, Lina and Gadeikiene, Agne (2010), “Expression of
  • Green Marketing Developing the Conception of Corporate Social Responsibility”, Inzinerine Ekonomika-Engineering Economics, Vol. 21, No.5, pp.550-560. Carter Neil, Huby Meg. (2005) “Ecological Citizenship and Ethical Investment”,
  • Environmental Politics, Vol. 14, No. 2, pp. 255–272. Desjardins, Joe (1998), “Corporate Environmental Responsibility”, Journal of
  • Business Ethics, Vol. 17, pp. 825-838. Friedman, Hershey H. and Friedman, Linda Weiser (2009), “How Virtuous is
  • Your Firm? A Checklist”, Electronic Journal of Business Ethics and Organization Studies, Vol.14, No.1, pp.14-20. Folkes, V.S. and Kamins, M.A. (1999), “Effects of Information about Firms’
  • Ethical and Unethical Actions on Consumers’ Attitudes”, Journal of Consumer Psychology, Vol.8, No.3, pp. 243–259. Garanti Bank, http://www.garanti.com.tr/tr/, [Accessed 3.4.2012].
  • Grove, Stephen, J., Fisk, Raymond P., Pickett, Gregory M. and Kangun, Norman (1996), “Going Green in The Service Sector Social Responsibility Issues,
  • Implications And Implementation”, European Journal of Marketing, Vol. 30 No. , pp. 56-66. Heikkurinen, Pasi (2010), “Image Differentiation with Corporate Environmental Responsibility”, Management, Vol.17, pp. 142–152. Corporate Social Responsibility and Environmental
  • HSBC (2012), Environmental Protection, http://www.hsbc.com.cn/1/2/hsbc- china/hsbc-china/community/environmentalprotection, [Accessed 3.4.2012].
  • Is Bank, http://www.isbank.com.tr/, [Accessed 3.4.2012].
  • Kuo, Lopin, Yeh, Chin ‐ Chen and Yu, Hui ‐ Cheng (2011), “Disclosure of
  • Corporate Social Responsibility And Environmental Management: Evidence from China”, Corporate Social Responsibility and Environmental Management, http://onlinelibrary.wiley.com/doi/10.1002/csr.274/pdf, [Accessed 25.3.2012], pp.1-15.
  • Lloyds TSB (2007), Corporate Responsibility Review 2007, http://www.lloydstsb.com/media/lloydstsb2004/pdfs/corporate_review_2007.pdf , Accessed 3.4.2012].
  • Lynes, Jennifer K. and Andrachuk, Mark (2008), “The Role of Corporate Social
  • And Environmental Responsibility in International Business Motivations For Corporate Social And Environmental Responsibility: A Case Study of Scandinavian Airlines”, Journal of International Management, Vol. 14, No. 4, December, pp. 337-390. Mohr, Lois A. and Webb, Deborah J. (2005), “The Effects of Corporate Social
  • Responsibility and Price on Consumer Responses”, The Journal of Consumer Affairs, Vol. 39, No. 1, Summer, pp.121-146. Mohr, Lois A., Webb, Deborah J. and Harris, Katherine E. (2001), “Do
  • Consumers Expect Companies to Be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior”, Journal of Consumer Affairs, Vol.35, No.1, Summer, pp.45-72. Porter,Micheal E. and Linde, Class van der (1995), “An Underlying Logic Links
  • The Environment, Resource Productivity, Innovation, and Competitiveness”, Harvard Business Review, September- October, pp.120-134. Porter, Micheal E. and Kramer, Mark R. (2006), “Strategy and Society: The Link
  • Between Competition Advantage and Corporate Social Responsibility”, Harvard Business Review, Vol. 84, Issue. 12, pp.78-93. RBC Royal Bank (2010), The Case For Greening Your Supply Chain, http://www.rbcroyalbank.com/commercial/advice/_assets-custom/pdf/1172E
  • Greening-Your-Supply-Chain.pdf, [Accessed 3.4.2002].
  • TSKB, TSKB Sustainability Report 2010, http://www.tskb.com.tr/sustain/tr/m-5- html, [Accessed 3.4.2012].
  • The 3M Company (2012), Environmental Health and Safety, http://solutions.3m.com/wps/portal/3M/en_US/Austin/Plant/Community/Environ ment/ , [Accessed 3.4.2012].
  • Vakıf Bank, http://www.vakifbank.com.tr/, [Accessed 3.4.2012].
Other ID JA95KR64GR
Journal Section Articles
Authors

Author: Gokce Akdemir Omur

Author: Aysegul Ozbebek Tunc

Author: Esra Nemli Caliskan

Dates

Publication Date : June 1, 2012

Bibtex @ { ijbms274636, journal = {International Journal of Business and Management Studies}, issn = {}, eissn = {1309-8047}, address = {}, publisher = {Sosyal Bilimler Araştırmaları Derneği}, year = {2012}, volume = {4}, pages = {11 - 20}, doi = {}, title = {CORPORATE SOCIAL AND ENVIRONMENTAL RESPONSIBILITY IN THE SERVICE SECTOR: A CASE STUDY FROM TURKEY}, key = {cite}, author = {Akdemir Omur, Gokce and Ozbebek Tunc, Aysegul and Nemli Caliskan, Esra} }
APA Akdemir Omur, G , Ozbebek Tunc, A , Nemli Caliskan, E . (2012). CORPORATE SOCIAL AND ENVIRONMENTAL RESPONSIBILITY IN THE SERVICE SECTOR: A CASE STUDY FROM TURKEY. International Journal of Business and Management Studies , 4 (1) , 11-20 . Retrieved from https://dergipark.org.tr/en/pub/ijbms/issue/26066/274636
MLA Akdemir Omur, G , Ozbebek Tunc, A , Nemli Caliskan, E . "CORPORATE SOCIAL AND ENVIRONMENTAL RESPONSIBILITY IN THE SERVICE SECTOR: A CASE STUDY FROM TURKEY". International Journal of Business and Management Studies 4 (2012 ): 11-20 <https://dergipark.org.tr/en/pub/ijbms/issue/26066/274636>
Chicago Akdemir Omur, G , Ozbebek Tunc, A , Nemli Caliskan, E . "CORPORATE SOCIAL AND ENVIRONMENTAL RESPONSIBILITY IN THE SERVICE SECTOR: A CASE STUDY FROM TURKEY". International Journal of Business and Management Studies 4 (2012 ): 11-20
RIS TY - JOUR T1 - CORPORATE SOCIAL AND ENVIRONMENTAL RESPONSIBILITY IN THE SERVICE SECTOR: A CASE STUDY FROM TURKEY AU - Gokce Akdemir Omur , Aysegul Ozbebek Tunc , Esra Nemli Caliskan Y1 - 2012 PY - 2012 N1 - DO - T2 - International Journal of Business and Management Studies JF - Journal JO - JOR SP - 11 EP - 20 VL - 4 IS - 1 SN - -1309-8047 M3 - UR - Y2 - 2019 ER -
EndNote %0 International Journal of Business and Management Studies CORPORATE SOCIAL AND ENVIRONMENTAL RESPONSIBILITY IN THE SERVICE SECTOR: A CASE STUDY FROM TURKEY %A Gokce Akdemir Omur , Aysegul Ozbebek Tunc , Esra Nemli Caliskan %T CORPORATE SOCIAL AND ENVIRONMENTAL RESPONSIBILITY IN THE SERVICE SECTOR: A CASE STUDY FROM TURKEY %D 2012 %J International Journal of Business and Management Studies %P -1309-8047 %V 4 %N 1 %R %U
ISNAD Akdemir Omur, Gokce , Ozbebek Tunc, Aysegul , Nemli Caliskan, Esra . "CORPORATE SOCIAL AND ENVIRONMENTAL RESPONSIBILITY IN THE SERVICE SECTOR: A CASE STUDY FROM TURKEY". International Journal of Business and Management Studies 4 / 1 (June 2012): 11-20 .
AMA Akdemir Omur G , Ozbebek Tunc A , Nemli Caliskan E . CORPORATE SOCIAL AND ENVIRONMENTAL RESPONSIBILITY IN THE SERVICE SECTOR: A CASE STUDY FROM TURKEY. IJBMS. 2012; 4(1): 11-20.
Vancouver Akdemir Omur G , Ozbebek Tunc A , Nemli Caliskan E . CORPORATE SOCIAL AND ENVIRONMENTAL RESPONSIBILITY IN THE SERVICE SECTOR: A CASE STUDY FROM TURKEY. International Journal of Business and Management Studies. 2012; 4(1): 20-11.