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IMPROVING SMALL BUSINESS PERFORMANCE: LESSONS LEARNED FROM MBNQA WINNERS

Year 2012, Volume: 4 Issue: 1, 181 - 190, 01.06.2012

Abstract

The purpose of this paper is to present common key factors from Malcolm Baldrige National Quality Award (MBNQA) winners on small business category. Recently, four small businesses have won the MBNQA namely MidwayUSA, Freese & Nichols Inc, K & N Management and Studer Group. It is appear that MBNQA criteria which have adopted philosophy of quality management are helping small business to achieve their goals. However, MBNQA criteria not precisely inform about the way “how to do”, rather focus on “what to do”. Hence, a model is needed to draw their experiences to enhance the understanding about how to improve small business performance. For doing so, this study has grasped lessons learned and proposes a phase based model to be applied for increasing small business performance. The model consists of 4 focuses namely: customer intimacy, process and planning, workforce engagement, and community building. Each focus correspond to the phases namely introduction, promotion, and institution

References

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  • Carland, J. W., Hoy, F., Boulton, W. R., & Carland, J. A. C. (1984). Differentiating entrepreneurs from small business owners : A conceptualization. Academy of Management Review.
  • Churchill, N. C., & Lewis, V. L. (1983). Business Growth The Five Stages of Small
  • Business Growth. Harvard Business Review, (May-Jun), 1-11. D’Amboise, G., & Muldowney, M. (1988). Management Theory for Small Business :
  • Attempts and Requirements. Academy of Management Review, 13(2), 226-240. Eisenhardt, K. (1989), “Building theories from case study research”, Academy of
  • Management Review, Vol.14, No.4, pp.532-550. Freese&NicholsInc. (2012). Freese & Nichols, Inc. Retrieved January 8, 2012, from http://www.freese.com/
  • Gupta, M., Chahal, H., Kaur, G., & Sharma, R. (2010). Improving the weakest link: A
  • TOC-based framework for small businesses. Total Quality Management & Business Excellence, 21(8), 863-883. Holmes, S., & Zimmer, I. (1994). The Nature of the Small Firm: Understanding the Motivations of Growth and Non-Growth Oriented Owners. Australian Journal of Management, 19(1), 97-120.
  • K&NManagement. (2012). K & N Management. Retrieved January 8, 2012, from http://knmanagement.com/ MidwayUSA. www.midwayusa.com Midway USA. Retrieved January , , from NIST. http://www.nist.gov/public_affairs/factsheet/mbnqa.cfm No Title. Retrieved January , , from
  • Patton, E. and Appelbaum, S. (2003), “The case for case studies in management research”, Management Research News, vol.26, no.5, pp.60-71.
  • SBA. (2012). Small Business. Retrieved from http://www.sba.gov/category/navigation- structure/contracting/contracting-officials/eligibility-size-standards
  • Servon, L. J., Fairlie, R. W., Rastello, B., & Seely, A. (2010). The Five Gaps Facing
  • Small and Microbusiness Owners: Evidence From New York City. Economic Development Quarterly, 24(2), 126-142. Storey, D. J. (2006). Understanding the small business sector. London: Thomson Learning. StuderGroup. http://www.studergroup.com/baldrige Studer Group. Retrieved January , , from The http://www.sba.gov/content/what-sbas-definition-small-business-concern Act. (1953). Retrieved January , , from
Year 2012, Volume: 4 Issue: 1, 181 - 190, 01.06.2012

Abstract

References

  • BusinessDictionary. (2012). Definition of small business. Retrieved January 4, 2012, from http://www.businessdictionary.com/definition/small-business.html
  • Carland, J. W., Hoy, F., Boulton, W. R., & Carland, J. A. C. (1984). Differentiating entrepreneurs from small business owners : A conceptualization. Academy of Management Review.
  • Churchill, N. C., & Lewis, V. L. (1983). Business Growth The Five Stages of Small
  • Business Growth. Harvard Business Review, (May-Jun), 1-11. D’Amboise, G., & Muldowney, M. (1988). Management Theory for Small Business :
  • Attempts and Requirements. Academy of Management Review, 13(2), 226-240. Eisenhardt, K. (1989), “Building theories from case study research”, Academy of
  • Management Review, Vol.14, No.4, pp.532-550. Freese&NicholsInc. (2012). Freese & Nichols, Inc. Retrieved January 8, 2012, from http://www.freese.com/
  • Gupta, M., Chahal, H., Kaur, G., & Sharma, R. (2010). Improving the weakest link: A
  • TOC-based framework for small businesses. Total Quality Management & Business Excellence, 21(8), 863-883. Holmes, S., & Zimmer, I. (1994). The Nature of the Small Firm: Understanding the Motivations of Growth and Non-Growth Oriented Owners. Australian Journal of Management, 19(1), 97-120.
  • K&NManagement. (2012). K & N Management. Retrieved January 8, 2012, from http://knmanagement.com/ MidwayUSA. www.midwayusa.com Midway USA. Retrieved January , , from NIST. http://www.nist.gov/public_affairs/factsheet/mbnqa.cfm No Title. Retrieved January , , from
  • Patton, E. and Appelbaum, S. (2003), “The case for case studies in management research”, Management Research News, vol.26, no.5, pp.60-71.
  • SBA. (2012). Small Business. Retrieved from http://www.sba.gov/category/navigation- structure/contracting/contracting-officials/eligibility-size-standards
  • Servon, L. J., Fairlie, R. W., Rastello, B., & Seely, A. (2010). The Five Gaps Facing
  • Small and Microbusiness Owners: Evidence From New York City. Economic Development Quarterly, 24(2), 126-142. Storey, D. J. (2006). Understanding the small business sector. London: Thomson Learning. StuderGroup. http://www.studergroup.com/baldrige Studer Group. Retrieved January , , from The http://www.sba.gov/content/what-sbas-definition-small-business-concern Act. (1953). Retrieved January , , from
There are 13 citations in total.

Details

Other ID JA96RT66MJ
Journal Section Articles
Authors

Yudi Azis This is me

Budi Harsanto This is me

Publication Date June 1, 2012
Published in Issue Year 2012 Volume: 4 Issue: 1

Cite

APA Azis, Y., & Harsanto, B. (2012). IMPROVING SMALL BUSINESS PERFORMANCE: LESSONS LEARNED FROM MBNQA WINNERS. International Journal of Business and Management Studies, 4(1), 181-190.
AMA Azis Y, Harsanto B. IMPROVING SMALL BUSINESS PERFORMANCE: LESSONS LEARNED FROM MBNQA WINNERS. IJBMS. June 2012;4(1):181-190.
Chicago Azis, Yudi, and Budi Harsanto. “IMPROVING SMALL BUSINESS PERFORMANCE: LESSONS LEARNED FROM MBNQA WINNERS”. International Journal of Business and Management Studies 4, no. 1 (June 2012): 181-90.
EndNote Azis Y, Harsanto B (June 1, 2012) IMPROVING SMALL BUSINESS PERFORMANCE: LESSONS LEARNED FROM MBNQA WINNERS. International Journal of Business and Management Studies 4 1 181–190.
IEEE Y. Azis and B. Harsanto, “IMPROVING SMALL BUSINESS PERFORMANCE: LESSONS LEARNED FROM MBNQA WINNERS”, IJBMS, vol. 4, no. 1, pp. 181–190, 2012.
ISNAD Azis, Yudi - Harsanto, Budi. “IMPROVING SMALL BUSINESS PERFORMANCE: LESSONS LEARNED FROM MBNQA WINNERS”. International Journal of Business and Management Studies 4/1 (June 2012), 181-190.
JAMA Azis Y, Harsanto B. IMPROVING SMALL BUSINESS PERFORMANCE: LESSONS LEARNED FROM MBNQA WINNERS. IJBMS. 2012;4:181–190.
MLA Azis, Yudi and Budi Harsanto. “IMPROVING SMALL BUSINESS PERFORMANCE: LESSONS LEARNED FROM MBNQA WINNERS”. International Journal of Business and Management Studies, vol. 4, no. 1, 2012, pp. 181-90.
Vancouver Azis Y, Harsanto B. IMPROVING SMALL BUSINESS PERFORMANCE: LESSONS LEARNED FROM MBNQA WINNERS. IJBMS. 2012;4(1):181-90.