Factors Affecting SMEs' Adoption of Business-To-Business (B2B) E-Commerce: An Application for Non-Metallic Mineral Products Industry

Abstract

Advances in information and communication technologies have created an information-based economic layout with a rapid increase in Internet use. In the new economic period, where growth is a key driver, e-commerce from business to business (B2B) is a key factor in a company's success and is a prerequisite for the survival of small and medium businesses in particular. SMBs are experiencing problems in adopting e-commerce from B2B. In this context, the analysis of the criteria that are effective in adopting B2B e-commerce of SMBs in Turkey within the scope of the study was analyzed using the Analytical Hygiarchy process (AHP), which is one of the multi-criteria decision-making methods. It also provides information on the importance and impact of B2B e-commerce adoption for SMBs. This provides recommendations on what businesses should do in adopting and using B2B e-commerce. The work questionnaire was conducted by 12 experts and these questionnaire forms were analyzed by the AHP method by Microsoft Excel program. The hierarchical structure of this study consists of 9 main criteria and 40 sub-criteria that have an impact on the B2B e-commerce adoption of SMEs. The main criterion for 'B2B E-Commerce Senior Management Assistance' has been identified as the most important.

Keywords

• B2B
• Business to business e-commerce
• Adoption
• SMEs
• AHP

KOBİ’lerin İşletmeden İşletmeye (B2B) E-Ticareti Benimsemesinde Etkili Olan Faktörler: Toprağa Dayalı Ürünler Sektöründe Bir Uygulama

Abstract

Bilgi ve iletişim teknolojilerindeki gelişmeler, internet kullanımının hızla artmasıyla bilgi tabanlı bir ekonomik düzen oluşmuştur. Bilgi teknolojisi, büyümenin önemli bir itici gücü olduğu yeni ekonomik dönemde, işletmeden işletmeye (B2B) e-ticarete katılmak bir şirket başarısının önemli bir etkeni ve özellikle küçük ve orta ölçekli işletmelerin hayatta kalması için bir önkoşul olmaktadır. B2B e-ticaretin benimsenmesinde küçük ve orta ölçekli işletmeler (KOBİ) sorunlar yaşamaktadır. Bu nedenle çalışma kapsamında Türkiye'deki KOBİ'lerin B2B e-ticareti benimsenmesinde etkili olan kriterlerin neler olduğu ve bu kriterlerin önem dereceleri çok kriterli karar verme yöntemlerinden biri olan Analitik Hiyerarşi Süreci (AHP) yöntemiyle analiz edilmiştir. Bunun yanı sıra B2B e-ticaretin benimsemesinin KOBİ'ler için önemi ve etkileri hakkında bilgiler verilmiştir. Böylece işletmelerin B2B e-ticareti benimseme ve kullanımı sürecinde yapması gereken hususlara ait öneriler sunulmuştur.

Keywords

• B2B
• İşletmeler Arası e-Ticaret
• KOBİ
• AHP
• Benimsenme

Supporting Institution

Kütahya Ticaret ve Sanayi Odası

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