CHANGE MANAGEMENT IN E-TRANSFORMATION PROJECTS CASE STUDY FROM TURKEY

Abstract

National and international experiences suggest that well-planned institutional approach plays key role in the success of e-government projects, and large part of these projects involves transformation agenda. In this paper, we highlight and elaborate the key role of change management with a holistic approach. We show through examples of a case study that successful change management application is as important as successful project management for e-transformation projects. Our findings suggest that awareness, motivation and involvement of all levels of stakeholders in e-transformation process should be regarded at fullest extent.

Keywords

• Change Management, E-transformation, E-government, Public Procurement, State Supply Office, Public Administration Reform

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