CHANGE MANAGEMENT IN E-TRANSFORMATION PROJECTS CASE STUDY FROM TURKEY

Yıl 2013, Cilt: 5 Sayı: 2, 12 - 23, 01.12.2013

Eda Yüksel Sare Gül Sevil Mustafa Afyonluoğlu Atilla Aydın Ahmet Tümay Murat K. Güngör

https://izlik.org/JA63MW38LA

Öz

National and international experiences suggest that well-planned institutional
approach plays key role in the success of e-government projects, and large part of
these projects involves transformation agenda. In this paper, we highlight and
elaborate the key role of change management with a holistic approach. We show
through examples of a case study that successful change management application
is as important as successful project management for e-transformation projects.
Our findings suggest that awareness, motivation and involvement of all levels of
stakeholders in e-transformation process should be regarded at fullest extent.

Anahtar Kelimeler

Change Management , E-transformation , E-government , Public Procurement , State Supply Office , Public Administration Reform

Kaynakça

• Emily Lawson, Colin Price (2003) “The psychology of change management”,
• McKinsey & Company, http://www.mckinseyquarterly.com/ Organization/Change_Management/The_psychology_of_change_management_13 , [Accessed 10.4.2013].
• European Commission (2013), Public Procurement Web Site, http://ec.europa.eu/trade/creatingopportunities/trade-topics/public-procurement/, Accessed 12.4. 2013].
• Kotter International (2012), The 8-Step Process for Leading Change, http://www.kotterinternational.com/our-principles/changesteps/ changesteps, Accessed 10.4.2013].
• Prosci Company (1998), ADKAR - a model for change management, http://www.change-management.com/tutorial-adkar-overview.htm, [Accessed 4.2013].
• Richard Heeks (2003), “Most eGovernment-forDevelopment Projects Fail: How
• Can Risks be Reduced?”, iGovernment Working Paper Series Paper No.13, UNPAN. Scott Keller, Carolyn Aiken (2008) “The Inconvenient truth about change management”, McKinsey & Company, http://www.mckinsey.com/App_Media/Reports/Financial_Services/The_Inconven ient_Truth_About_Change_Management.pdf, [Accessed 10.4. 2013].
• SSO Official Website (2012a), 2011 Sector Report, http://www.dmo.gov.tr/tr/Documents/Kurumsal/2011_Yili_ Sektor Raporu.pdf, Accessed 3.10. 2012].
• SSO Official Website (2012b), “7 % Discount in e-Sales Platform” News, http://www.dmo.gov.tr/tr/Sayfalar/HaberDetay.aspx?HaberID=91de39d8-8732- e-b213-cd6d9681514d, [Accessed 8.4. 2013].
• SSO Official Website (2012c), “Follow-up Purchasing Process Online” News, http://www.dmo.gov.tr/tr/Sayfalar/HaberDetay.aspx?HaberID=c384eb3b-7b58- a6ef-98cc90c5346e, [Accessed 8.4. 2013].
• TÜBİTAK-BİLGEM-YTE (2012a), SSO E-transformation Analysis Study and Technical Support and Consultancy Services Project, SSO E-transformation Roadmap Report.
• TÜBİTAK-BİLGEM-YTE (2012b), SSO E-transformation Analysis Study and Technical Support and Consultancy Services Project, SSO Current State Analysis Report.
• TÜBİTAK TÜSSİDE (Turkish Institute for Industrial Management) (2013),
• Common Mind Platform®, http://www.tusside.gov.tr/index.php/hizmetlerimiz/oap/ Accesses 16.4.2013].
• Change Management Learning Center (2013), Defining Change Management, http://www.change-management.com/tutorial-definition-2009.htm, [Accesses 4.2013].