THE RELATIONSHIP BETWEEN E-MUNICIPALITY, INFORMATION SYSTEMS AND QUALITY OF SERVICE AND THEIR REFLECTIONS IN TURKEY

Abstract

Among local governance units,municipalities carry out important functions in meeting local needs and they have a big role in Turkish local governance system. It is difficult to say that the municipalities which was included in Turkish governance system after the Tanzimat revolution have exact Western type of local governance unit. However in this historical process, it is a fact that important developments have been achieved. Especially during the last period municipalities have been experiencing structural and functional transformation through legal regulations. Within this process, municipalities with corporate business identity started to game and electronic understanding and this trend become increasingly widespread. IT systems, especially rising importance of internet and electronic, caused utilization of this system in municipalities, in effective projects were replaced by projects which technological, flexible and offering high quality services and local communication and presentations were carried out through internet. In our country, especially in metropolitan municipalities, e-municipality has become a rising trend in recent years. This development caused improvement in the quality of interaction with citizens and offering of services and paved the path for further developments of municipalities. Nowadays, internet is known more a luxury but it is a necessity for municipalities. In this theoretically designed study, e-municipality and information systems are analyzed in theoretical framework and their effects on service quality have been mentioned and this three topics have been related to each other. The evalution based on the relation of the three topics and their effects and reflections in Turkey have been investigated.

Keywords

• Local Administration, E-Municipality, Service Quality

References

1. Ardıç Kadir, Baş Türker (1999), “Kamu Yönetiminde Sürekli Gelişme Aracı
2. Olarak Toplam Kalite Yönetimi ve Uygulama Aşamaları”, 8.Ulusal Kalite Kongresi, İstanbul. Bayraktar, Nurgül (2005), Belediyelerde Kurumsal Toplumsal Sorumluluk,
3. Unpublished Master’s Thesis, İstanbul, 2005.
4. Castells, Manuel (2008). Ağ Toplumun Yükselişi. (2nd Edition, Ebru Kılıç, Trans.). İstanbul. Sena Ofset Ambalaj ve Matbaacılık San. Tic. Ltd. Şti.
5. Dyson, Robert G. and O’Brien, Frances A. (1998). Strategic Development:
6. Methods and Models(1st Edition). England. John Wiley & Sons Ltd. Ergun, Tuncay (1997), “Postmodernizm ve Kamu Yönetimi”, Amme İdaresi Dergisi, Vol.30, Issue:4.
7. Görmez, Kemal (1997), Yerel Demokrasi ve Türkiye, 2nd Edition, Vadi Yayınları, Ankara.
8. Güler, Ayman (2001), paper presented at “Türkiye’yi İnternete Taşımak

9. Konferansı”, İstanbul. Henden, H.Burçin (2004), “Yerel Yönetimlerde Uygulanan Toplam Kalite
10. Yönetiminin e-Belediyecilik Kavramı İle Bağlantısının İrdelenmesi”, E- belediyecilik, E-mühendislik ve E-kentlilik 3. Ulusal Kongresi, Ankara. Kalkandelen, Hayrettin (1998), “Kamu Yönetiminde Yeniden Yapılanma (Süreç ve Aşamalar)”, Türk İdare Dergisi, Year:70, Issue:420.
11. Keleş, Ruşen (1992), Yerinden Yönetim ve Siyaset, Cem Yayınları, İstanbul.
12. Mausolf, Christopher (2004), “Learning from Feedback in Performance
13. Measurement Systems”, Public Performance & Management Review, Vol. 28, No. 1, pp. 9-29
14. Öğüt, Adem (2003), Bilgi Çağında Yönetim(2nd Edition), Nobel Basımevi, Ankara.
15. Öztürk, Azim (1996), “Türkiye’de Kamu Hizmetlerinin Karşılanması Sürecinde
16. Karşılaşılan Yönetim Sorunları ve Çözüm Önerileri”, Türk İdare Dergisi, Year:68, Issue:411. Peltekoğlu, Filiz Balta (1998), Halkla İlişkiler Nedir? Beta Yayınları, İstanbul.
17. Resmi Gazete, http://ekutup.dpt.gov.tr/plan/plan9.pdf, Issue: 26215, Retrieved January 17, 2013
18. Sayım, F., Aydın, V. (2011), “Hizmet Sektörü Özellikleri ve Sistematik Olmayan
19. Risklerin Sektör Menkul Kıymetleri İle Etkileşimine Dair Teorik Bir Çalışma”, Dumlupınar Üniversitesi Sosyal Bilimler Dergisi, Issue: 29. Tekin, Mahmut (2002), Toplam Kalite Yönetimi, Konya.
20. Uçkan, Özgür (2003), “E-Devlet, E-Demokrasi ve E-Yönetişim Modeli: Bir
21. İlkesel Öncelik Olarak Bilgiye Erişim Özgürlüğü”, Strateji ve Analiz E-Dergisi, Issue:5. Ulusoy, Ahmet, Akdemir Tekin (2002), Yerel Yönetimler, Seçkin Yayıncılık, Ankara, 2002.
22. Yetim, Nalân (2002), “Küresel Üretim Yapılanmasına Kültürel Yanıtlar: Ulusal
23. Yerel?”, Doğu Batı Düşünce Dergisi, Issue:18, Ankara. Yıldız, Mete (1996), “Yerel Yönetim ve Demokrasi”, Çağdaş Yerel Yönetimler, Ankara. http://www.bilisimsurasi.org.tr/e-turkiye/docs/e-belediye taslak raporu 1-5.doc,