THE RELATIONSHIP BETWEEN E-MUNICIPALITY, INFORMATION SYSTEMS AND QUALITY OF SERVICE AND THEIR REFLECTIONS IN TURKEY

Öz

Among local governance units,municipalities carry out important functions in meeting local needs and they have a big role in Turkish local governance system. It is difficult to say that the municipalities which was included in Turkish governance system after the Tanzimat revolution have exact Western type of local governance unit. However in this historical process, it is a fact that important developments have been achieved. Especially during the last period municipalities have been experiencing structural and functional transformation through legal regulations. Within this process, municipalities with corporate business identity started to game and electronic understanding and this trend become increasingly widespread. IT systems, especially rising importance of internet and electronic, caused utilization of this system in municipalities, in effective projects were replaced by projects which technological, flexible and offering high quality services and local communication and presentations were carried out through internet. In our country, especially in metropolitan municipalities, e-municipality has become a rising trend in recent years. This development caused improvement in the quality of interaction with citizens and offering of services and paved the path for further developments of municipalities. Nowadays, internet is known more a luxury but it is a necessity for municipalities. In this theoretically designed study, e-municipality and information systems are analyzed in theoretical framework and their effects on service quality have been mentioned and this three topics have been related to each other. The evalution based on the relation of the three topics and their effects and reflections in Turkey have been investigated.

Anahtar Kelimeler

• Local Administration, E-Municipality, Service Quality

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