CHANGE MANAGEMENT IN E-TRANSFORMATION PROJECTS CASE STUDY FROM TURKEY

Year 2013, Volume: 5 Issue: 2, 12 - 23, 01.12.2013

Eda Yüksel Sare Gül Sevil Mustafa Afyonluoğlu Atilla Aydın Ahmet Tümay Murat K. Güngör

Abstract

National and international experiences suggest that well-planned institutional
approach plays key role in the success of e-government projects, and large part of
these projects involves transformation agenda. In this paper, we highlight and
elaborate the key role of change management with a holistic approach. We show
through examples of a case study that successful change management application
is as important as successful project management for e-transformation projects.
Our findings suggest that awareness, motivation and involvement of all levels of
stakeholders in e-transformation process should be regarded at fullest extent.

Keywords

Change Management, E-transformation, E-government, Public Procurement, State Supply Office, Public Administration Reform

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