Panic Button Mobile Application Usability Study

Year 2022, Volume: 4 Issue: 2, 104 - 113, 30.06.2022

Ahmet Akcakaya , Samet Diri , Suhap Şahin , Rukiye Sayrım Yıkılmazçınar

https://doi.org/10.47933/ijeir.1085846

Cited By: 1

Abstract

As in all areas of life, the adaptation of disaster and emergency management with technology is inevitable. In particular, the increase in the use of smart phones has led to the development of emergency applications for mobile phones. The usability of applications, which are vitally important to be used easily in emergency situations, should be at a high level. In this study, the “Panik Butonu” application, which was developed for use on smart phones in emergency situations, was subjected to heuristic evaluation and the evaluation results were shared. By applying the System Usability Scale with the help of heuristic evaluation, significant and fast feedback was received and this feedback was provided to increase the usability of the “Panik Butonu” application for emergency situations. It is aimed to prevent errors and to provide an environment where users can communicate quickly by recommending the help and documentation information of the “Panik Butonu” application.

Keywords

Usability, Emergency Mobile Application, Heuristic Evaluation, System Usability Scale

References

• Yaman, M., & Çakir, E. (2018). Dijitalleşen Dünyada Akıllı Afet ve Acil Durum Uygulamaları. İnsan ve Toplum Bilimleri Araştırmaları Dergisi, 7(2), 1124-1138. https://doi.org/10.15869/itobiad.399043
• Üniversitesi, İ. (2020, April 18). Türkiye Nüfusunun Yüzde 77’si Akıllı Telefon Kullanıyor. istanbul.edu.tr. Erişim Tarihi: 15 Şubat 2022, https://www.istanbul.edu.tr/haber/turkiye-nufusunun-yuzde-77si-akilli-telefon-kullaniyor-67006B00640038004B0076003000310059002D00440039007900700046006200610041004F003200370077003200
• Türkiye Bilişim Sanayicileri Derneği. Deloitte Global Mobil Kullanıcı Araştırması’na göre; Akıllı telefon kullanımını azaltmaya çalışıyoru. Tubisad.Org.Tr. Erişim Tarihi: 15 Şubat 2022, from https://www.tubisad.org.tr/tr/guncel/detay/Deloitte-Global-Mobil-Kullanici-Arastirmasina-gore-Akilli-telefon-kullanimini-azaltmaya-calisiyoru/33/668/0
• Bilgi Teknolojileri ve İletişim Kurumu, Üç Aylık Pazar Verileri Araştırması. btk.gov.tr. Erişim Tarihi: Şubat 2022, https://www.btk.gov.tr/uploads/pages/pazar-verileri/uc-aylik-pazar-verileri-2021q1.pdf
• J. Nielsen. (2012), Usability IOI: Introduction to Usability. Erişim Tarihi: 15 Şubat 2022, https://www.nngroup.com/articles/usability- l O 1-introduction-to- usability/
• ISO 9241-11:2018. ISO. (2018, Nisan 4). Erişim Tarihi: 5 Şubat 2022, https://www.iso.org/standard/63500.html
• Dian Martha, A. S., Budi Santoso, H., Junus, K., & Suhartanto, H. (2021). Usability Evaluation of The MeMo Tutor: A Scaffolding-Based Pedagogical Agent to Facilitate Learning. 2021 International Conference on Software Engineering & Computer Systems and 4th International Conference on Computational Science and Information Management (ICSECS-ICOCSIM), 360-364. https://doi.org/10.1109/ICSECS52883.2021.00072
• Fu, L., Salvendy, G., & Turley, L. (2002). Effectiveness of user testing and heuristic evaluation as a function of performance classification. Behaviour & Information Technology, 21(2), 137-143. https://doi.org/10.1080/02699050110113688
• Sarlan, A., Fatimah Wan Ahmad, W., Ahmad, R., & Roslan, N. (2016). Emergency Accident Alert Mobile Application. Indian Journal of Science and Technology, 9(34). https://doi.org/10.17485/ijst/2016/v9i34/100831
• Suharsih, R., Febriani, R., & Triputra, S. (2021). Usability of Jawara Sains Mobile Learning Application Using System Usability Scale (SUS). Jurnal Online Informatika, 6(1), 41. https://doi.org/10.15575/join.v6i1.700
• J. Nielsen, ‘‘Heuristic evaluation,’’ in Usability Inspection Methods, vol. 17. New York, NY, USA: Wiley, 1994, pp. 25–62.
• Joyce, G., Lilley, M., Barker, T., & Jefferies, A. (2016). Mobile Application Usability: Heuristic Evaluation and Evaluation of Heuristics. İçinde B. Amaba (Ed.), Advances in Human Factors, Software, and Systems Engineering (ss. 77-86). Springer International Publishing
• Kumar, B. A., Goundar, M. S., & Chand, S. S. (2020). A framework for heuristic evaluation of mobile learning applications. Education and Information Technologies, 25(4), 3189-3204. https://doi.org/10.1007/s10639-020-10112-8
• Gómez, D., Bernardos, A. M., Portillo, J. I., Tarrío, P., & Casar, J. R. (2013). A Review on Mobile Applications for Citizen Emergency Management. İçinde J. M. Corchado, J. Bajo, J. Kozlak, P. Pawlewski, J. M. Molina, V. Julian, R. A. Silveira, R. Unland, & S. Giroux (Ed.), Highlights on Practical Applications of Agents and Multi-Agent Systems (C. 365, ss. 190-201). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-38061-7_19
• Repanovici, R., & Nedelcu, A. (2021). Mobile emergency notification apps: Current state, barriers and future potential. IOP Conference Series: Materials Science and Engineering, 1009(1), 012049. https://doi.org/10.1088/1757-899X/1009/1/012049
• Nielsen, J., & Molich, R. (1990). Heuristic evaluation of user interfaces. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems Empowering People - CHI ’90, 249-256. https://doi.org/10.1145/97243.97281
• Nielsen, J. (1994). Usability inspection methods. Conference Companion on Human Factors in Computing Systems - CHI ’94, 413-414. https://doi.org/10.1145/259963.260531
• Brooke, J. 1996. “SUS: A “quick and dirty” usability scale”. In Usability evaluation in industry, Edited by: Jordan, P. W., Thomas, B. A. Weerdmeester and McClelland, I. L. 189–194.
• Çağıltay, K. (2011). İnsan bilgisayar etkileşimi ve kullanılabilirlik mühendisliği: Teoriden pratiğe (1st ed.). Ankara, Türkiye: ODTÜ Geliştirme Vakfı Yayıncılık
• Nielsen-Norman Group web sitesi. Sezgisel Değerlendirme: How-to: Article by Jakob Nielsen. Nielsen Norman Group. 15 Şubat 2022 tarihinde https://www.nngroup.com/articles/how-to-conduct-a-heuristic-evaluation/ adlı web sitesinden alınmıştır.
• Jimenez, C., Lozada, P., & Rosas, P. (2016). Usability heuristics: A systematic review. 2016 IEEE 11th Colombian Computing Conference (CCC), 1-8.
• Bureš, V., Mikulecká, J., & Ponce, D. (2017). Digital Television as a Usable Platform for Enhancement of Learning Possibilities for the Elderly. SAGE Open, 7(2), 215824401770881. https://doi.org/10.1177/2158244017708817
• Brooke, J. (2013). SUS: A retrospective. Journal of Usability Studies, 8(2), 29–40. https://uxpajournal.org/wp-content/uploads/sites/8/pdf/JUS_Brooke_February_2013.pdf [Google Scholar]
• J. Sauro, A practical guide to the System Usability Scale: Background, Benchmarks, & Best Practices. Denver, CO: Measuring Usability LLC, 2011.
• Xiong, J., Claudia Ziegler, A., & Philip, K. (2020). SUSapp: A Free Mobile Application That Makes the System Usability Scale (SUS) Easier to Administer. Journal of Usability Studies, 15(3), 135-144.
• Bangor, A., Kortum, P. T., & Miller, J. T. (2008). An Empirical Evaluation of the System Usability Scale. International Journal of Human-Computer Interaction, 24(6), 574-594. https://doi.org/10.1080/10447310802205776