HİZMET İNOVASYONU ODAKLI STRATEJİK İNSAN KAYNAKLARI YÖNETİMİ

Year 2017, Volume: 1 Issue: 1, 8 - 18, 26.12.2017

Fahri Özsungur

Abstract

İnsan kaynağının etkin ve
verimli şekilde yönetilmesi, örgütlerde insan odaklı hale gelmesi stratejik
yönetim anlayışı ortaya çıkarmıştır. Hızla artan rekabet, hizmet odaklı
yaklaşımın yaygınlaşması insan odaklı stratejilerin geliştirilmesini
gerektirmektedir. Örgütlerde verimliliğin işgören performansının sağlanması
stratejik insan kaynakları yönetiminin önemini artırmaktadır. Özyeterlik,
iyimserlik, umut ve psikolojik dayanıklılığa sahip işgörenlerin örgüte temini
ve mevcut işgörenlerin bu özelliklere uygun şekilde geliştirilmesi stratejik
insan kaynakları ile mümkündür. Ahlaki değerleri benimsemiş, örgüt ilke ve
kültürüne uygun hareket eden etik liderler ile işgören arasındaki ilişkinin
doğru şekilde sağlanması, işgörenler arasındaki işbirliğinin sağlanması, yeni
fikirlerin üretilerek örgüte katma değer sağlamak amaçlarını ilke edinmiş bir
insan kaynakları stratejisi örgüt başarısında önemli rol oynar. Literatürde
hizmet inovasyon odaklı stratejik insan kaynakları yönetimi araştırmalarının
eksikliği nedeniyle, bu yönde araştırmaların yapılması önerilmektedir. 

Keywords

Stratejik insan kaynakları yönetimi, hizmet inovasyon davranışı, psikolojik sermaye, etik liderlik, inovasyon

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