DO ORGANIZATIONAL JUSTICE PERCEPTIONS INFLUENCE HEALTHCARE WORKERS' ORGANIZATIONAL CITIZENSHIP BEHAVIOR?

Abstract

Employees in complex and chaotic hospitals have become important for the perception of organizational justice to see themselves as a citizen of the institution. This study aims to investigate the effect of sub-dimensions of organizational justice perceptions on the sub-dimensions of organizational citizenship perceptions in the hospital sector. It will then try to explain how managers' decisions and practices are reflected to hospital staff.

Study analyzes were conducted at the individual level. The study was conducted with 346 health workers who volunteered to fill the Likert type questionnaire in three hospitals. Moorman's organizational justice scale was used to measure Organizational Justice Perception, and the scale developed by Podsakoff, MacKenzie, Moorman and Fetter was used to measure Organizational Citizenship Behavior. The aim of this study is to reveal the relationship between the perceptions of organizational justice (OJP) and organizational citizenship behaviors (OCB) of the health care workers with the model created in the framework of the aims and assumptions of the research. Pearson correlation and multiple linear regression analysis were used to test the developed model.

In research findings, it was seen that the perception of organizational justice of health workers affected organizational citizenship behavior. From the sub-dimensions of organizational justice perception, it has been understood that procedural justice is the strongest influential factor in organizational citizenship perception. It has been determined that the justice of interaction in health care workers affects consciousness and courtesy behaviors positively and distribution justice has a negative relation.

It is thought that health managers are required to support the sense of organizational justice in health workers positively, for to strengthen institutional peace and order.

Keywords

• Organizational Justice Perception,Organizational Citizenship Behavior,Health Care Workers,Hospital.

References

1. [1] Beugre, C.D.(1998). Managing Fairness in Organizations. Greenwood Pub. Gr, Westport, CT, USA.
2. [2] Adams J S.(1963). Toward an understanding of inequity. J.Abnormal Soc.Psychol. 67:422-36, 1963
3. [3]Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Thousand Oaks, CA: Sage.
4. [4] Çetin, F. ve Basım, H.N. (2012), “Örgütsel Psikolojik Sermaye: Bir Ölçek Uyarlama Çalışması”, Amme İdaresi Dergisi, 45(1): 121-137.
5. [5] Leventhal, G.S. (1976). The distribution of rewards and resources in groups and organizations. In L. Berkowitz & E. Walster (Eds.). Advances in Experimental Soc. Psy, Vol 9 (pp. 91-131). New York: Academic Press
6. [6] Folger,R.(1986). Relative deprivation and referent cognitions distributive and procedural justice effect. Journal of Experimental Social Psychology, 22. 531-546.141
7. [7] Colquitt.A.J., Conlon,D.E., Wesson, M.J., Porter, O.L.H., Yee Ng,K.(2001). Justice at the millennium. Journal of Applied Psychology, 86:425-445.
8. [8] Kılıç,T. Bostan,S., Grabowski,W.(2015). A New Approach to the Organizational Justice Concept: The Collective Level of Justice Perceptions. International Journal of Health Sciences March 2015, Vol. 3, No. 1, pp. 157-175 ISSN: 2372-5060 (Print), 2372-5079 (Online)

9. [9] Özmen, Ö. N. T., Arbak, Y., Özer, P.S. (2007). Adalete Verilen Değerin Adalet Algıları Üzerindeki Etkisinin Sorgulanmasına İlişkin Bir Araştırma, Ege Akademik Bakış. Ege Academic Review 7(1) 17–33
10. [10] Organ D. W. (1997), Organizational Citizenship Behavior: It's Construct Clean-Up Time, Human Performance , Volume 10.
11. [11] Ünüvar, T. G. (2006), An Integrative Model Of Job Characteristics, Job Satisfaction, Organızational Commitment, Andorganizational Citizenship Behavior. Ortadoğu Teknik Üniversitesi, Sosyal Bilimler Enstitüsü, Yayımlanmamış Yüksek Lisans Tezi. Ankara.
12. [12] Bolat O. İ., Bolat,T. Seymen,O.A., (2009). Güçlendirici Lider Davranışları Ve Örgütsel Vatandaşlık Davranışı Arasındaki İlişkinin Sosyal Mübadele Kuramından Hareketle İncelenmesi Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi Cilt 12 Sayı 21 ss.215-239
13. [13] Podsakoff, P. M.MacKenzie, S. B. Paine, J. B. ve Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management 26(3):513-563 · 
14. [14] Mathur,S., Umari,P.(2013). Organizational Justice and Organizational Citizenship Behavior among Store Executives. Human Resource Management Research 2013, 3(4): 124-149 DOI: 10.5923/j.hrmr.20130304.02
15. [15] Nandan,T., Azim,A.M.M.(2015). Organizational Justice and Organizational Citizenship Behavior: Mediating Role of Psychological Capital. American International Journal of Social Science Vol. 4, No. 6
16. [16] Guangling,W.(2011). The Study on Relationship between Employees’ Sense of Organizational Justice and Organizational Citizenship Behavior in Private Enterprises. Energy Procedia 5 (2011) 2030–2034
17. [17] Bahrami, M. A., Montazeralfaraj, R., Gazar, S. H., & Tafti, A. D. (2014). Relationship between Organizational Perceived Justice and Organizational Citizenship Behavior among an Iranian Hospital’s Employees, Electronic Physician, 6(2), 838–844.
18. [18] Niehoff, Brian P.I Moorman, Robert H. (1993), "Justiee As A Mediator Of The Relationship Between Methods Of Monitoring And Org. Al Citizenship Behav.," Acadey Of Manag. Journal, 36/3: 527-556.
19. [19] Moorman, R.H. (1991), “Relationship Between Organizational Justice and Organizational Citizenship Behaviors: Do Fairness Perceptions Influence Employee Citizenship”, Journal of Applied Psychology, Vol. 76 (6): 845 – 855.
20. [20] Songür, N., Basım, H.N. & Şeşen, H. (2008), “The Antecedent Role of Justice Perception in Organizational Citizenship Behavior”, TODAİE’s Review of Public Administration, 2(4): 87-111.
21. [21] Yıldız,S.(2014). Örgütsel Adaletin Örgütsel Vatandaşlık Davranışına Etkisinde İş Tatmininin Aracı Rolü. Ege Akademik Bakış Cilt: 14 • Sayı: 2 • Nisan 2014 ss. 199-210.
22. [22] Çetinkaya, M., Çimenci,S. (2014). Örgütsel Adalet Algısının Örgütsel Vatandaşlık Davranışı Üzerindeki Etkisi ve Örgütsel Özdeşleşmenin Aracılık Rolü: Yapısal Eşitlik Modeli Çalışması. Yönetim Bilimleri Dergisi Cilt: 12, Sayı: 23, ss. 237-278, 2014
23. [23] Poyraz,K., Kara,H. Çetin,S.A. (2009). Örgütsel Adalet Algılamalarının Örgütsel Vatandaşlık Davranışlarına Etkisine Yönelik Bir Araştırma. Süleyman Demirel Üniversitesi Sosyal Bilimler Enstitüsü Dergisi Yıl: 2009/1, Sayı: 9
24. [24] Sökmen,A. Şahal, S., Söylemez, M. (2015). Örgütsel Adaletin Örgütsel Vatandaşlık Davranışına Etkisi: Savunma Sektöründe Bir Araştırma. İşletme Araştırmaları Dergisi. 7/4 (2015) 66-91
25. [25] Bülbül,A. (2010). Çalışanların Örgütsel Adalet Algısının, Örgütsel Vatandaşlık Ve Örgütsel Bağlılığa Etkisi Üzerine Bir Çalışma. Trakya Üniversitesi Sosyal Bilimler Enstitüsü İşletme Anabilim Dalı Yüksek Lisans Tezi.
26. [26] Moorman, R. H., Organ, D. W., & Niehoff, B. P. (1991). Do fairness perceptions influence employee citizenship? A report of two studies on the relationship between three dimen- sions of organizational justice and organizational citizenship behavior. Paper presented at the annual meeting of the Academy of Management, Miami Beach.
27. [27] Rioux, Sheila M.; Penner, Louis A. (2001). The causes of organizational citizenship behavior: A motivational analysis. Journal of Applied Psychology, Vol 86(6), Dec, 1306- 1314.
28. [28] Baron, R. M. and Kenny, D. A. (1986), “The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations, Journal of Personality and Social Psychology, Vol. 51 (6): 1173 – 1182.
29. [29] MacKinnon, D.P., Krull, J.L. and Lockwood, C. M. (2000), “Equivalence of the Mediation, Confounding and Suppression Effect,” Prevention Science, Vol.1 (4): 173 – 181.
30. [30] Luthans, F., Luthans, K.W. & Luthans, B.C. (2004), "Positive Psychological Capital: Beyond Human and Social Capital", Business Horizons, 47(1): 45-50.
31. [31] Preacher, K. J. and Hayes, A. (2004), “SPSS and SAS Procedures for Estimating Indirect effect in Simple Mediation Models”, 36 (4): 717 – 731.