Bankacılık Sektöründe Çalışanların Motivasyonu Ve İş Tatmini Üzerine Bir Araştırma: İstanbul Avrupa Bölgesi Özel Bankalar Örneği
Year 2024,
, 157 - 168, 30.09.2024
Ali Özcan
,
Zeynep Kundakcıoğlu
,
Fatih Mehmet Bulut
,
Sedef Türkmen
Abstract
Özet: Çalışanların motivasyonu ve iş tatmini, bir organizasyonun başarısı için kritik öneme sahiptir. Bu çalışma, bankacılık sektöründe çalışanların motivasyonları ve iş tatmini arasındaki ilişkiyi belirlemeyi amaçlamaktadır. Aynı zamanda demografik unsurların da motivasyon ve iş tatmini arasındaki ilişki incelenmektedir. Motivasyonu ve tatmin düzeyi yüksek olan çalışanlar, işlerine daha fazla bağlılık göstermekte, buna bağlı olarak daha yüksek bir performans sergilemekte ve genel olarak işyerinde olumlu bir atmosfer oluşturmaktadırlar. Araştırmaya İstanbul Avrupa Bölgesi’nde özel bankalarda çalışan gönüllü 221 bankacı katılmıştır. Araştırma sonuçlarına göre, içsel motivasyon ve dışsal motivasyonun iş tatmini ile arasında bir ilişkinin olduğu tespit edilmiştir. Buna göre banka çalışanlarının içsel ve dışsal motivasyonları arttıkça iş tatminin de arttığı görülmektedir. Sonuç olarak, bu bulgular banka çalışanlarının motivasyon düzeyleri ile iş tatmini arasında güçlü ve olumlu bir ilişkinin olduğunu göstermektedir.
Ethical Statement
İstanbul Nişantaşı Üniversitesi , Etik Kurulu Başkanlığına 15.11.2023 tarihinde incelemek üzere başvurmuş olduğunuz '' Bankacılık Sektörğnde Çalışanların Motivasyone ve İş Tatmini '' başlıklı çalışmanız 04.01.2024 tarihli 2024/01 numaralı etik kurul toplantısında değerlendirilmiştir. Kurulumuz tarafındab yapacağınız araştırmanın etik açıdan uygunluğuna oy birliği ile karar verilmiştir.
Supporting Institution
NİŞANTAŞI ÜNİVERSİTESİ
References
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- Ahmed, I., & Islam, T. (2011). Relationship between Motivation and Job Satisfaction: A Study of Higher Educational Institutions. Journal of Economics and Behavioral Studies, Journal of Economics and Behavioral Studies.
- Ajala, E. (2012). The Influence of workplace environment on workers’ welfare performance and productivity. The African symposium. An Online Journal of the African Educational Research Network, 141-149.
- Babalola, G., & Nwalo, K. (2013). Influence of job motivation on the productivity of librarians in colleges of education in Nigeria. Information and Knowledge Management,, 70-75.
- Barnet, T., & Simmering, M. (2006). Motivation and Motivation Theory. Motivation and Motivation Theory - levels, system, model, hierarchy, workplace, business, system, Historical development, Major content theories (referenceforbusiness.com) Erişim: 20.11.2023
- Başar, U. (2011). Örgütsel Adalet Algısı Örgütsel Özdeşleşme ve İş Tatmini Arasındaki İlişkilere Yönelik Görgül Bir Araştırma. Yayınlanmamış Yüksek Lisans Tezi, Ankara: Kara Harp Okulu Savunma Bilimleri Enstitüsü
- Brayfield, A. H ve Rothe, H. F. (1951). An Index of Job Satisfaction. Journal of Applied Psychology, 35.5, 307
- Carneıro-Da-Cunha, J. A., Hourneaux, F. Ve Corrêa, H. L. (2016). Evolution and Chronology of the Organisational Performance Measurement Field. International Journal Business Performance Management, 17(2), 223–240.
- Celestine, N. (2017). Abraham Maslow, His Theory & Contribution to Psychology. Positive Psychology. https://positivepsychology.com/abraham-maslow/
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- Eker, M., Anbar, A., Kırbıyık L., & Haider, N. (2007). Job Satısfactıon of Academıcıans in Turkey and the Factors Affectıng Job Satısfactıon. The Journal of Industrial Relations and Human Resources, 9(4), 66–90.
- Frager, R. (1987). The Influence of Abraham Maslow. Motivation and Personality, Abraham H. Maslow.
- Güçlü, N. (2001). Stres Yönetimi. G.Ü. Gazi Eğitim Fakültesi Dergisi, 21(1), 91-109.
- Harputlu, Ş. (2014). Job Satisfaction and Its Relation with Perceived Workload: An Application in a Research Institution. Middle East Technical University, Department of Industrial Engineering.
- Idiegbeyan-Ose, J., Aregbesola, A., & Eyiolorunshe, T. (2019). Relatıonshıp Between Motıvatıon And Job Satısfactıon Of Staff In Prıvate Unıversıty Lıbrarıes, Nıgerıa. Academy of Strategic Management Journal, 1-13.
- Jain, P. (2013). A paradigm shift in the 21st century academic libraries and librarians: prospectus and opportunities. European Journal of Academic Research, 133-147.
- Jehanzeb, K., Rasheed, R., Rasheed, A., & Aamir, A. (2012). Impact of rewards and motivation on job satisfaction in banking sector of Saudi Arabia. International Journal of Business and Social Science, 272-278.
- Judge, T. A ve Klinger, R. (2008). Job Satisfaction: Subjective Well-being at Work, In M. Eid & R. J. Larsen (Eds.), The science of subjective well-being (393-413). New York, NY, US: Guilford Press
- Judge, T. A., Locke, E. A., Durham, C. C Ve Kluger, A. N. (1998). Dispositional Effects on Job and Life satisfaction: The Role of Core Evaluations. Journal of Applied Psychology, 83(1), 17.
- Kara, Z. (2015). Çalışanların Örgütsel Bağlılık Düzeylerinin Çalışma Motivasyonuna Olan Etkisi Ve Bir Araştırma. T.C. Eskişehir Osmangazi Üniversitesi, Sosyal Bilimler Enstitüsü. Yüksek Lisans Tezi. Eskişehir.
- Keser, A. Ve Bilir, B. Ö. (2019) İş Tatmini Ölçeğinin Türkçe Güvenilirlik Ve Geçerlilik Çalışması. Kırklareli Üniversitesi Sosyal Bilimler Dergisi (e-ISSN : 2602-4314) 3(3). 229-239.
- Khan, N., & Parveen, S. (2014). A comparative study of job satisfaction of employees in public and private sector banks in India with reference to U.P. State. Science International, 813-820.
- Kian, T., Yusoff, W., & Rajah, S. (2014). Job satisfaction and motivation: What are the difference among these two. European Journal of Business and Social Sciences, 94-102.
- Kluyver, C. A. de ve PEARCE, J. A. (2015). Strategic Management: An Executive Perspective. New York: Business Expert Press.
- Koçel, T. (2007). İşletme Yöneticiliği. İstanbul: Arıkan Basım Yayın.
- Malik, M. E., & Naeem, B. (2013). Towards understanding controversy on Herzberg theory of motivation. World Applied Sciences Journal, 24 (8), 1031-1036.
- Merchant, K. A., Van der Stede, W., & Zheng, L. (2003). Disciplinary constraints on the advancement of knowledge: The case of organizational incentive systems. Accounting, Organizations and Society,, 251-286.
- Mottaz J. C. (1985). The Relative Importance of Intrinsic and Extrinsic Rewards as Determinants of Wok Satisfaction, The Sociological Quarterly, Vol: 26, No: 3, 365-385.
- Moynihan, D. P., & Pandey, S. (2007). Finding workable levers over work motivation, comparing job satisfaction, job involvement, and organizational commitment. Administration & Society, 803- 832.
- Mustofa, Ahmad. (2022). Hierarchy of Human Needs: A Humanistic Psychology Approach of Abraham Maslow. Kawanua International Journal of Multicultural Studies. 3. 30-35. 10.30984/kijms.v3i2.282.
- Özdemir, S. ve Muradova, T. (2008). Örgütlerde Motivasyon ve Verimlilik İlişkisi. Journal of Qafqaz University, 02-19, 146-153.
- Ramprasad, K. (2013). Motivation and Workforce Performance in Indian industries, Research Journal of Management Sciences 2(4), 25–29
- Robbins, S. P. (1993), Organizational Behavior (6ed.), Englewood Cliffs: Prentice-Hall.
- Sanjeev, M. A., & Surya, A. V. (2016). Two-factor theory of motivation and satisfaction: An empirical verification. Annals of Data Science 3(2), 155–173.
- Schmidt, K. S., & Freize, J. T. (2007). Study of achievement motivation in relation to academic achievement success of students. International Journal of Educational Planning and Administration, 2(1), 419-435.
- Sığrı, Ü. (2007). İşgörenlerin Örgütsel Bağlılıklarının Meyer ve Allen Tipolojisiyle Analizi: Kamu ve Özel Sektörde Karşılaştırmalı Bir Araştırma. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 7(2), 261-278.
- Srimulyani, V. A., ve Hermanto, Y. B. (2021). Impact of Entrepreneurial Self-Efficacy and Entrepreneurial Motivation on Micro and Small Business Success for Food and Beverage Sector in East Java, Indonesia. Economies, 10(1), 10. MDPI AG. http://dx.doi.org/10.3390/economies10010010
- Sypniewska, B. A. (2013). Evaluation of Factors Influencing Job Satisfaction. Vizja Press&IT. 57–71.
- Tezel, Mert Safa (2023). Herzberg’s Two-Factor Theory, And Knowledge Workers’ Motıvatıon And Job Satısfactıon: A Study On Academıcıans At Foundatıon. Ankara: Unıversıtıes Işık Unıversıty
- Unutmaz, Seda. (2014). Factors Affectıng Job Satısfactıon Of Employees In A Publıc Instıtutıon. Ankara: Mıddle East Technıcal Unıversıty
- WRİGHT, B. E., & KİM, S. (2004). Participation’s influence on job satisfaction: The importance of job characteristics. Review of Public Personnel Administration, 18-40.
- Zaim, H., Kurt, I., & Tetik, S. (2012). Casual Analysis of Employee Satisfaction and Performance: A Fıeld Study In The Fınance Sector. International Journal of Business And Management Studies, 4(2), 31–42.
A Research On Motivation And Job Satisfaction Of Employees In The Banking Sector: The Case Of Private Banks In Istanbul European Region
Year 2024,
, 157 - 168, 30.09.2024
Ali Özcan
,
Zeynep Kundakcıoğlu
,
Fatih Mehmet Bulut
,
Sedef Türkmen
Abstract
Abstract: Employee motivation and job satisfaction are critical to the success of an organization. This study aims to determine the relationship between employee motivation and job satisfaction in the banking sector. It also examines the relationship between demographic factors and motivation and job satisfaction. Employees with high levels of motivation and job satisfaction show more commitment to their jobs, exhibit a higher performance and create a positive atmosphere in the workplace in general. A total of 221 volunteer bankers working in private banks in the European Region of Istanbul participated in the study. According to the results of the research, it was found that there is a relationship between intrinsic motivation and extrinsic motivation and job satisfaction. Accordingly, as intrinsic and extrinsic motivation of bank employees increases, job satisfaction also increases. As a result, these findings show that there is a strong and positive relationship between bank employees' motivation levels and job satisfaction
References
- Acquah, A. (2017). Implications of the Achievement Motivation Theory for School Management in Ghana: A Literature. ReviewResearch on Humanities and Social Sciences Vol.7, No.5. 10-15.
- Ahmed, I., & Islam, T. (2011). Relationship between Motivation and Job Satisfaction: A Study of Higher Educational Institutions. Journal of Economics and Behavioral Studies, Journal of Economics and Behavioral Studies.
- Ajala, E. (2012). The Influence of workplace environment on workers’ welfare performance and productivity. The African symposium. An Online Journal of the African Educational Research Network, 141-149.
- Babalola, G., & Nwalo, K. (2013). Influence of job motivation on the productivity of librarians in colleges of education in Nigeria. Information and Knowledge Management,, 70-75.
- Barnet, T., & Simmering, M. (2006). Motivation and Motivation Theory. Motivation and Motivation Theory - levels, system, model, hierarchy, workplace, business, system, Historical development, Major content theories (referenceforbusiness.com) Erişim: 20.11.2023
- Başar, U. (2011). Örgütsel Adalet Algısı Örgütsel Özdeşleşme ve İş Tatmini Arasındaki İlişkilere Yönelik Görgül Bir Araştırma. Yayınlanmamış Yüksek Lisans Tezi, Ankara: Kara Harp Okulu Savunma Bilimleri Enstitüsü
- Brayfield, A. H ve Rothe, H. F. (1951). An Index of Job Satisfaction. Journal of Applied Psychology, 35.5, 307
- Carneıro-Da-Cunha, J. A., Hourneaux, F. Ve Corrêa, H. L. (2016). Evolution and Chronology of the Organisational Performance Measurement Field. International Journal Business Performance Management, 17(2), 223–240.
- Celestine, N. (2017). Abraham Maslow, His Theory & Contribution to Psychology. Positive Psychology. https://positivepsychology.com/abraham-maslow/
- Dündar, S., Özutku, H. & Taşpınar, F. (2007). İçsel Ve Dışsal Motivasyon İçsel Ve Dışsal Motivasyon Araçlarının İşgörenlerin Motivasyonu Üzerindeki Etkisi: Ampirik Bir İnceleme. Ticaret ve Turizm Eğitim Fakültesi Dergisi Sayı: 2. 105-119
- Eker, M., Anbar, A., Kırbıyık L., & Haider, N. (2007). Job Satısfactıon of Academıcıans in Turkey and the Factors Affectıng Job Satısfactıon. The Journal of Industrial Relations and Human Resources, 9(4), 66–90.
- Frager, R. (1987). The Influence of Abraham Maslow. Motivation and Personality, Abraham H. Maslow.
- Güçlü, N. (2001). Stres Yönetimi. G.Ü. Gazi Eğitim Fakültesi Dergisi, 21(1), 91-109.
- Harputlu, Ş. (2014). Job Satisfaction and Its Relation with Perceived Workload: An Application in a Research Institution. Middle East Technical University, Department of Industrial Engineering.
- Idiegbeyan-Ose, J., Aregbesola, A., & Eyiolorunshe, T. (2019). Relatıonshıp Between Motıvatıon And Job Satısfactıon Of Staff In Prıvate Unıversıty Lıbrarıes, Nıgerıa. Academy of Strategic Management Journal, 1-13.
- Jain, P. (2013). A paradigm shift in the 21st century academic libraries and librarians: prospectus and opportunities. European Journal of Academic Research, 133-147.
- Jehanzeb, K., Rasheed, R., Rasheed, A., & Aamir, A. (2012). Impact of rewards and motivation on job satisfaction in banking sector of Saudi Arabia. International Journal of Business and Social Science, 272-278.
- Judge, T. A ve Klinger, R. (2008). Job Satisfaction: Subjective Well-being at Work, In M. Eid & R. J. Larsen (Eds.), The science of subjective well-being (393-413). New York, NY, US: Guilford Press
- Judge, T. A., Locke, E. A., Durham, C. C Ve Kluger, A. N. (1998). Dispositional Effects on Job and Life satisfaction: The Role of Core Evaluations. Journal of Applied Psychology, 83(1), 17.
- Kara, Z. (2015). Çalışanların Örgütsel Bağlılık Düzeylerinin Çalışma Motivasyonuna Olan Etkisi Ve Bir Araştırma. T.C. Eskişehir Osmangazi Üniversitesi, Sosyal Bilimler Enstitüsü. Yüksek Lisans Tezi. Eskişehir.
- Keser, A. Ve Bilir, B. Ö. (2019) İş Tatmini Ölçeğinin Türkçe Güvenilirlik Ve Geçerlilik Çalışması. Kırklareli Üniversitesi Sosyal Bilimler Dergisi (e-ISSN : 2602-4314) 3(3). 229-239.
- Khan, N., & Parveen, S. (2014). A comparative study of job satisfaction of employees in public and private sector banks in India with reference to U.P. State. Science International, 813-820.
- Kian, T., Yusoff, W., & Rajah, S. (2014). Job satisfaction and motivation: What are the difference among these two. European Journal of Business and Social Sciences, 94-102.
- Kluyver, C. A. de ve PEARCE, J. A. (2015). Strategic Management: An Executive Perspective. New York: Business Expert Press.
- Koçel, T. (2007). İşletme Yöneticiliği. İstanbul: Arıkan Basım Yayın.
- Malik, M. E., & Naeem, B. (2013). Towards understanding controversy on Herzberg theory of motivation. World Applied Sciences Journal, 24 (8), 1031-1036.
- Merchant, K. A., Van der Stede, W., & Zheng, L. (2003). Disciplinary constraints on the advancement of knowledge: The case of organizational incentive systems. Accounting, Organizations and Society,, 251-286.
- Mottaz J. C. (1985). The Relative Importance of Intrinsic and Extrinsic Rewards as Determinants of Wok Satisfaction, The Sociological Quarterly, Vol: 26, No: 3, 365-385.
- Moynihan, D. P., & Pandey, S. (2007). Finding workable levers over work motivation, comparing job satisfaction, job involvement, and organizational commitment. Administration & Society, 803- 832.
- Mustofa, Ahmad. (2022). Hierarchy of Human Needs: A Humanistic Psychology Approach of Abraham Maslow. Kawanua International Journal of Multicultural Studies. 3. 30-35. 10.30984/kijms.v3i2.282.
- Özdemir, S. ve Muradova, T. (2008). Örgütlerde Motivasyon ve Verimlilik İlişkisi. Journal of Qafqaz University, 02-19, 146-153.
- Ramprasad, K. (2013). Motivation and Workforce Performance in Indian industries, Research Journal of Management Sciences 2(4), 25–29
- Robbins, S. P. (1993), Organizational Behavior (6ed.), Englewood Cliffs: Prentice-Hall.
- Sanjeev, M. A., & Surya, A. V. (2016). Two-factor theory of motivation and satisfaction: An empirical verification. Annals of Data Science 3(2), 155–173.
- Schmidt, K. S., & Freize, J. T. (2007). Study of achievement motivation in relation to academic achievement success of students. International Journal of Educational Planning and Administration, 2(1), 419-435.
- Sığrı, Ü. (2007). İşgörenlerin Örgütsel Bağlılıklarının Meyer ve Allen Tipolojisiyle Analizi: Kamu ve Özel Sektörde Karşılaştırmalı Bir Araştırma. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 7(2), 261-278.
- Srimulyani, V. A., ve Hermanto, Y. B. (2021). Impact of Entrepreneurial Self-Efficacy and Entrepreneurial Motivation on Micro and Small Business Success for Food and Beverage Sector in East Java, Indonesia. Economies, 10(1), 10. MDPI AG. http://dx.doi.org/10.3390/economies10010010
- Sypniewska, B. A. (2013). Evaluation of Factors Influencing Job Satisfaction. Vizja Press&IT. 57–71.
- Tezel, Mert Safa (2023). Herzberg’s Two-Factor Theory, And Knowledge Workers’ Motıvatıon And Job Satısfactıon: A Study On Academıcıans At Foundatıon. Ankara: Unıversıtıes Işık Unıversıty
- Unutmaz, Seda. (2014). Factors Affectıng Job Satısfactıon Of Employees In A Publıc Instıtutıon. Ankara: Mıddle East Technıcal Unıversıty
- WRİGHT, B. E., & KİM, S. (2004). Participation’s influence on job satisfaction: The importance of job characteristics. Review of Public Personnel Administration, 18-40.
- Zaim, H., Kurt, I., & Tetik, S. (2012). Casual Analysis of Employee Satisfaction and Performance: A Fıeld Study In The Fınance Sector. International Journal of Business And Management Studies, 4(2), 31–42.