Year 2020, Volume 4 , Issue 8, Pages 281 - 302 2020-09-15

KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY
BT HİZMET YÖNETİMİ ALANINDA BİLGİ YÖNETİMİ: SİSTEMATİK BİR LİTERATÜR ÇALIŞMASI

Tuana İRKEY [1]


Knowledge management is considered key to the success of organizations today and is critical in knowledge-intensive areas such as the service sector. This study aims to understand knowledge management focus in service organizations, to identify research gaps in the field, and to shape the knowledge management approach in Information Technology Service Management (ITSM). Firstly, the basics of knowledge management and service management will be explained then a systematic literature review will be conducted on academic literature focusing on service organizations. Finally, the results of the study will be shared, and suggestions will be made for future studies.
Bilgi yönetimi bugün kuruluşların başarısı için anahtar olarak kabul edilir ve hizmet sektörü gibi bilgi yoğun alanlarda kritik öneme sahiptir. Bu çalışma, hizmet organizasyonlarında bilgi yönetimi odağını anlamayı, alandaki araştırma boşluklarını tespit etmeyi ve Bilişim Teknolojisi Hizmet Yönetimi (ITSM) 'de bilgi yönetimi yaklaşımını şekillendirmeyi amaçlamaktadır. Bu kapsamda öncelikle bilgi yönetimi ve hizmet yönetiminin temelleri açıklanacak, daha sonra hizmet organizasyonlarına odaklanan akademik literatür üzerinde sistematik bir literatür taraması yapılacaktır. Son olarak, çalışmanın sonuçları paylaşılacak ve gelecekteki çalışmalar için öneriler yapılacaktır.
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Primary Language en
Subjects Management
Journal Section Articles
Authors

Author: Tuana İRKEY (Primary Author)
Institution: Gazı University
Country: Turkey


Dates

Publication Date : September 15, 2020

Bibtex @review { ijma708283, journal = {International Journal of Management and Administration}, issn = {}, eissn = {2587-1668}, address = {}, publisher = {Cenk AKSOY}, year = {2020}, volume = {4}, pages = {281 - 302}, doi = {10.29064/ijma.708283}, title = {KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY}, key = {cite}, author = {İrkey, Tuana} }
APA İrkey, T . (2020). KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY . International Journal of Management and Administration , 4 (8) , 281-302 . DOI: 10.29064/ijma.708283
MLA İrkey, T . "KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY" . International Journal of Management and Administration 4 (2020 ): 281-302 <https://dergipark.org.tr/en/pub/ijma/issue/56767/708283>
Chicago İrkey, T . "KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY". International Journal of Management and Administration 4 (2020 ): 281-302
RIS TY - JOUR T1 - KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY AU - Tuana İrkey Y1 - 2020 PY - 2020 N1 - doi: 10.29064/ijma.708283 DO - 10.29064/ijma.708283 T2 - International Journal of Management and Administration JF - Journal JO - JOR SP - 281 EP - 302 VL - 4 IS - 8 SN - -2587-1668 M3 - doi: 10.29064/ijma.708283 UR - https://doi.org/10.29064/ijma.708283 Y2 - 2020 ER -
EndNote %0 International Journal of Management and Administration KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY %A Tuana İrkey %T KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY %D 2020 %J International Journal of Management and Administration %P -2587-1668 %V 4 %N 8 %R doi: 10.29064/ijma.708283 %U 10.29064/ijma.708283
ISNAD İrkey, Tuana . "KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY". International Journal of Management and Administration 4 / 8 (September 2020): 281-302 . https://doi.org/10.29064/ijma.708283
AMA İrkey T . KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY. IJMA. 2020; 4(8): 281-302.
Vancouver İrkey T . KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY. International Journal of Management and Administration. 2020; 4(8): 281-302.