Year 2020, Volume 4 , Issue 8, Pages 189 - 205 2020-09-15

ARTIFICIAL INTELLIGENCE ADOPTION AND EMPLOYEE PERFORMANCE IN THE NIGERIAN BANKING INDUSTRY
ARTIFICIAL INTELLIGENCE ADOPTION AND EMPLOYEE PERFORMANCE IN THE NIGERIAN BANKING INDUSTRY

Ayobami F. ELEGUNDE [1] , Reuben OSAGIE [2]


The study examined Artificial Intelligence and Employee Performance in the Nigerian Banking Industry, Lagos Nigeria as a study to generalize result. The objective of this study was to examine the complementability of AI to work processes and to know if it eases employee operations in banks in Nigeria. Cross-sectional descriptive research design was adopted by the researcher. Primary data was to elicit information for this study. The population of the study was the entire employees of six (6) selected banks operating in Lagos State, Nigeria, which totaled 127 staffs. The study adopted Taro Yamane (1967) sample size determinant to arrive at a sample size of 98 elements. 98 copies of questionnaires were administered to respondents of six banks in Lagos State, Nigeria, which was divided using simple proportion and ratio among the six banks, 98 respondents were used for data analysis. Content validity was adopted for this study. Reliability test was conducted using Cronbach Alpha and it returned 0.773 showing internal consistency of research instrument. Descriptive statistics such as mean, simple percentage was used to analyze the demography of respondents while regression and Pearson correlation coefficients was used to analyze data. The findings revealed that Artificial Intelligence complements work process in banks in Nigeria and that machine-aided tasks ease operations in banks in Nigeria. The study recommended the adoption of AI by not only banks but all other firms in the service industry; the need for all employees and people to be educated on the importance of embracing AI; the upgrading of school curriculum at all levels in developing and third world economies to incorporate AI and its accompanying gadgets.

The study examined Artificial Intelligence and Employee Performance in the Nigerian Banking Industry, Lagos Nigeria as a study to generalize result. The objective of this study was to examine the complementability of AI to work processes and to know if it eases employee operations in banks in Nigeria. Cross-sectional descriptive research design was adopted by the researcher. Primary data was to elicit information for this study. The population of the study was the entire employees of six (6) selected banks operating in Lagos State, Nigeria, which totaled 127 staffs. The study adopted Taro Yamane (1967) sample size determinant to arrive at a sample size of 98 elements. 98 copies of questionnaires were administered to respondents of six banks in Lagos State, Nigeria, which was divided using simple proportion and ratio among the six banks, 98 respondents were used for data analysis. Content validity was adopted for this study. Reliability test was conducted using Cronbach Alpha and it returned 0.773 showing internal consistency of research instrument. Descriptive statistics such as mean, simple percentage was used to analyze the demography of respondents while regression and Pearson correlation coefficients was used to analyze data. The findings revealed that Artificial Intelligence complements work process in banks in Nigeria and that machine-aided tasks ease operations in banks in Nigeria. The study recommended the adoption of AI by not only banks but all other firms in the service industry; the need for all employees and people to be educated on the importance of embracing AI; the upgrading of school curriculum at all levels in developing and third world economies to incorporate AI and its accompanying gadgets.

Artificial Intelligence, Complementability, Employee Performance, Ease of Operations
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Primary Language en
Subjects Management
Journal Section Articles
Authors

Author: Ayobami F. ELEGUNDE
Institution: Lagos State University
Country: Nigeria


Orcid: 0000-0003-3318-7433
Author: Reuben OSAGIE (Primary Author)
Institution: Lagos State University, Ojo, Lagos, Nigeria
Country: Nigeria


Dates

Publication Date : September 15, 2020

Bibtex @research article { ijma734734, journal = {International Journal of Management and Administration}, issn = {}, eissn = {2587-1668}, address = {}, publisher = {Cenk AKSOY}, year = {2020}, volume = {4}, pages = {189 - 205}, doi = {10.29064/ijma.734734}, title = {ARTIFICIAL INTELLIGENCE ADOPTION AND EMPLOYEE PERFORMANCE IN THE NIGERIAN BANKING INDUSTRY}, key = {cite}, author = {Elegunde, Ayobami F. and Osagıe, Reuben} }
APA Elegunde, A , Osagıe, R . (2020). ARTIFICIAL INTELLIGENCE ADOPTION AND EMPLOYEE PERFORMANCE IN THE NIGERIAN BANKING INDUSTRY . International Journal of Management and Administration , 4 (8) , 189-205 . DOI: 10.29064/ijma.734734
MLA Elegunde, A , Osagıe, R . "ARTIFICIAL INTELLIGENCE ADOPTION AND EMPLOYEE PERFORMANCE IN THE NIGERIAN BANKING INDUSTRY" . International Journal of Management and Administration 4 (2020 ): 189-205 <https://dergipark.org.tr/en/pub/ijma/issue/56767/734734>
Chicago Elegunde, A , Osagıe, R . "ARTIFICIAL INTELLIGENCE ADOPTION AND EMPLOYEE PERFORMANCE IN THE NIGERIAN BANKING INDUSTRY". International Journal of Management and Administration 4 (2020 ): 189-205
RIS TY - JOUR T1 - ARTIFICIAL INTELLIGENCE ADOPTION AND EMPLOYEE PERFORMANCE IN THE NIGERIAN BANKING INDUSTRY AU - Ayobami F. Elegunde , Reuben Osagıe Y1 - 2020 PY - 2020 N1 - doi: 10.29064/ijma.734734 DO - 10.29064/ijma.734734 T2 - International Journal of Management and Administration JF - Journal JO - JOR SP - 189 EP - 205 VL - 4 IS - 8 SN - -2587-1668 M3 - doi: 10.29064/ijma.734734 UR - https://doi.org/10.29064/ijma.734734 Y2 - 2020 ER -
EndNote %0 International Journal of Management and Administration ARTIFICIAL INTELLIGENCE ADOPTION AND EMPLOYEE PERFORMANCE IN THE NIGERIAN BANKING INDUSTRY %A Ayobami F. Elegunde , Reuben Osagıe %T ARTIFICIAL INTELLIGENCE ADOPTION AND EMPLOYEE PERFORMANCE IN THE NIGERIAN BANKING INDUSTRY %D 2020 %J International Journal of Management and Administration %P -2587-1668 %V 4 %N 8 %R doi: 10.29064/ijma.734734 %U 10.29064/ijma.734734
ISNAD Elegunde, Ayobami F. , Osagıe, Reuben . "ARTIFICIAL INTELLIGENCE ADOPTION AND EMPLOYEE PERFORMANCE IN THE NIGERIAN BANKING INDUSTRY". International Journal of Management and Administration 4 / 8 (September 2020): 189-205 . https://doi.org/10.29064/ijma.734734
AMA Elegunde A , Osagıe R . ARTIFICIAL INTELLIGENCE ADOPTION AND EMPLOYEE PERFORMANCE IN THE NIGERIAN BANKING INDUSTRY. IJMA. 2020; 4(8): 189-205.
Vancouver Elegunde A , Osagıe R . ARTIFICIAL INTELLIGENCE ADOPTION AND EMPLOYEE PERFORMANCE IN THE NIGERIAN BANKING INDUSTRY. International Journal of Management and Administration. 2020; 4(8): 189-205.