DETERMINATION OF CRITICAL SUPPLIER SELECTION CRITERIA FOR INFORMATION TECHNOLOGY OUTSOURCING: A QUALITATIVE RESEARCH IN THE AVIATION INDUSTRY

Abstract

This study aims to determine the critical selection criteria used in the selection of IT outsourcing suppliers. Research has focused on the aviation sector, one of the sectors where IT outsourcing is intense. A qualitative research has been carried out on aviation companies operating in Turkey. As a result of the research, supplier selection criteria are classified under three themes: IT product/service, supplier and relationship-specific characteristics. The study show that not only quantitative selection criteria but also more intangible and relational criteria such as flexibility, trust, cultural fit play a decisive role when the IT supplier is decided in the aviation companies

Keywords

• IT Outsourcing
• Supplier Selection
• Aviation Management

BİLGİ TEKNOLOJİLERİ DIŞ KAYNAK KULLANIMINDA KRİTİK TEDARİKÇİ SEÇİM KRİTERLERİNİN BELİRLENMESİ: HAVACILIK SEKTÖRÜNDE NİTEL BİR ARAŞTIRMA

Öz

Bu çalışma bilgi teknolojileri BT dış kaynak kullanımı tedarikçilerinin seçiminde kullanılan kritik değerlendirme kriterlerinin belirlenmesini amaçlamaktadır. Araştırma BT dış kaynak kullanımının yoğun olduğu sektörlerden biri olan havacılık sektörüne odaklanmıştır. Bu amaçla Türkiye’de faaliyet gösteren havacılık işletmeleri üzerinde nitel bir araştırma gerçekleştirilmiştir. Araştırmanın sonucunda tedarikçi seçim kriterleri BT ürün/hizmetine ilişkin özellikler, tedarikçiye ilişkin özellikler ve ilişkiye özgü özellikler olmak üzere üç tema altında sınıflandırılmıştır. Araştırmanın sonuçları havacılık işletmelerinde BT tedarikçisine karar verilirken niceliksel olarak ölçülebilen kriterlerin yanı sıra esneklik, güven, kültürel uyum gibi daha soyut ve ölçülmesi zor olan ilişkisel kriterlerin de belirleyici rol oynadığını göstermektedir

Anahtar Kelimeler

• BT Dış Kaynak Kullanımı
• Tedarikçi Seçimi
• Havacılık Yönetimi

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