KABİNDE “BİZ” ANLAYIŞIYLA EKİP RUHUNU PAYLAŞMAK: KABİN GÖREVLİSİ ADAYLARININ EKİPLERDE İLETİŞİM VE KOORDİNASYON YÖNLERİNE İLİŞKİN FARKINDALIĞI

Year 2024, Volume: 20 Issue: 4, 1273 - 1302, 31.12.2024

Özlem Munise Kaynak

https://doi.org/10.17130/ijmeb.1539564

Abstract

Uçuş operasyonlarının başarılı bir şekilde gerçekleştirilmesinde ekiplerin doğru ve etkili iletişimi,
iş birliği ve koordinasyonu hayatidir. Bu araştırmanın amacı, kabin ekibi üyeleri olacak olan kabin
görevlisi adaylarının ekip içi iletişim, koordinasyon ve iş birliği yeteneklerini değerlendirmek, ekip ruhu
oluşturmaya yönelik aidiyet duygusunu anlamak, bir ekip olarak hareket etmeye ilişkin farkındalıklarını
değerlendirmektir. Ayrıca demografik özelliklerin araştırma değişkenleri bakımından gruplar arası
anlamlı farklılık gösterip göstermediğinin tespit edilmesi de araştırmanın bir alt amacını oluşturmaktadır.
Bu amaçlar ışığında nicel araştırma yöntemine dayalı olarak iş birliği, iletişim, ekip esnekliği, aidiyet
duygusu ve ekip yetenekleri olmak üzere beş ana boyutta toplanan ölçeği içeren yüz yüze anket tekniğiyle,
kolayda örnekleme yoluyla erişilen ve havayolları alanında kabin görevlisi adayı pozisyonunda bulunan
387 katılımcıdan birincil veri elde edilmiştir. Elde edilen veriler SPSS istatistik paket programlarında
çözümlenmiştir. Analizler neticesinde erişilen bulgulara göre kabin görevlisi adaylarının aidiyet, iş
birliği, iletişim ve esneklik gibi ekip içi dinamiklerde ve genel olarak ekip becerilerinde yüksek düzeyde
olduğu belirlenmiştir. Korelasyon analizi, bu değişkenler arasında pozitif ve anlamlı ilişkiler olduğunu
ortaya koymuştu. Bu bulgular ışığında literatüre ve sivil havacılık uygulamasına dönük katkılar sunması
beklenen birtakım çıkarımlar ve değerlendirmelerde bulunulmuştur.

Keywords

Kabin ekibi, İletişim, Kabin Görevlisi Adayları, Koordinasyon, Sivil havacılık

SHARING THE TEAM SPIRIT WITH THE “WE” UNDERSTANDING IN THE CABIN: AWARENESS OF COMMUNICATION AND COORDINATION ASPECTS OF CABIN CREW CANDIDATES IN CREWS

Abstract

Effective communication, collaboration, and coordination among teams are vital for successfully
executing flight operations. Aim of the study is to assess the intra-team communication, coordination,
and collaboration skills of cabin crew candidates, to understand their sense of belonging aimed at
fostering team spirit, and to evaluate their awareness of acting as a cohesive unit. An ancillary objective
of the study is to determine whether the demographic characteristics demonstrate statistically significant
differences concerning the research variables. In light of these objectives, quantitative research methods were employed, utilizing a face-to-face survey technique that included a scale encompassing five main
dimensions: collaboration, communication, team flexibility, sense of belonging, and team competencies.
Primary data were obtained from 387 participants who were in the position of cabin crew candidates,
accessed through convenience sampling in the airline industry. The acquired data were analyzed using
the SPSS statistical software package. As a result of the analyses, it was determined that cabin crew
candidates exhibited high levels of team dynamics, including belonging, collaboration, communication,
and flexibility, as well as overall team skills. Correlation analysis revealed positive and significant
relationships among these variables. In light of these findings, certain inferences and evaluations are
expected to contribute to both the literature and the practice of civil aviation.

Keywords

Cabin crew, Communication, Cabin crew candidates, Coordination, Civil aviation

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