AKILLI SOSYAL POLİTİKALAR: DİJİTAL DÖNÜŞÜM VE SOSYAL YARDIMLARIN DÖNÜŞÜMÜ

Year 2025, Issue: Special Issue of the Conference on Digitalization and Society, 109 - 121, 22.10.2025

Melih Kuran

Abstract

Bu çalışma, dijital dönüşümün sosyal politika üzerindeki etkisini analiz etmekte ve 'akıllı sosyal politika' kavramını teorik ve pratik düzeyde tartışmaktadır. Dijitalleşmenin kamu hizmetlerinin erişilebilirliğini, hesap verebilirliğini ve verimliliğini artırma potansiyeline sahip olduğunu vurgularken, veriye dayalı karar alma, algoritmik yönetişim ve dijital refah devleti gibi olgular aracılığıyla sosyal politika uygulamalarındaki dönüşümleri ve potansiyel tehditleri/riskleri araştırmaktadır. Çalışma, geleneksel mekanizmaların sınırlılıkları ve dijital dışlanma riski bağlamında dijital teknolojilerin sosyal yardım sunumu üzerindeki etkisini değerlendirmekte; algoritmaların kamu hizmeti sunumundaki rolünü farklı yönetişim sonuçları üzerinden tartışmaktadır. Ayrıca dijital sistemlerin şeffaflık, hesap verebilirlik ve kamu güveni üzerindeki etkisinin yanı sıra mahremiyet, etik ve ayrımcılık gibi riskleri de tartışmaktadır. Makale, akıllı sosyal politikaların teknik çözümlerle sınırlı kalmaması gerektiğini, insani boyutu dikkate alan kapsayıcı ve esnek yapılarla bütünleştirilmesi gerektiğini savunmaktadır. Son olarak, sürdürülebilir ve adil bir sosyal düzen için dijitalleşmiş sosyal politikaların eleştirel ve disiplinler arası bir bakış açısıyla değerlendirilmesi gerektiği savunulmaktadır.

Keywords

Akıllı Sosyal Politika , Dijital Refah Devleti , Algoritmik Yönetişim , Dijital Dışlanma. Şeffaflık ve Hesap Verebilirlik

SMART SOCIAL POLICIES: DIGITAL TRANSFORMATION AND THE TRANSFORMATION OF SOCIAL ASSISTANCE

Abstract

This study analyses the impact of digital transformation on social policy and discusses the concept of 'smart social policy' at a theoretical and practical level. It emphasises that digitalisation has the potential to increase the accessibility, accountability and efficiency of public services, while exploring the transformations and potential threats/risks in social policy practice through phenomena such as data-driven decision-making, algorithmic governance and the digital welfare state. The study assesses the impact of digital technologies on the delivery of social assistance in the context of the limitations of traditional mechanisms and the risk of digital exclusion; it discusses the role of algorithms in public service delivery through different governance implications. It also discusses the impact of digital systems on transparency, accountability and public trust, as well as risks such as privacy, ethics and discrimination. The article argues that smart social policies should not be limited to technical solutions but should be integrated with inclusive and flexible structures that take into account the human dimension. Finally, it argues that digitalised social policies should be evaluated from a critical and interdisciplinary perspective for a sustainable and just social order.

Keywords

Smart Social Policy , Digital Welfare State , Algorithmic Governance , Digital Exclusion. Transparency and Accountability

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