A Study on the Effect of Workplace Incivility on Psychological Capital

Year 2023, Volume: 8 Issue: 20, 198 - 216, 27.02.2023

Mustafa Taşlıyan Bilge Güler Serpil İmer

https://doi.org/10.25204/iktisad.1205145

Abstract

This study is aimed at investigating the effect of workplace incivility on psychological capital and its dimensions. Workplace incivility is handled as incivility practiced by the supervisor and co-workers. For this purpose, a questionnaire was applied to the employees of two shopping malls in Mersin province and Erdemli district, and 377 observations were made. The obtained data were tested with frequency, reliability, validity, correlation, and regression analyses using SPSS. Research findings revealed that workplace incivility negatively affects the self-efficacy, resilience, and optimism dimensions of psychological capital. The strongest effect was found between the supervisor's incivility and resilience dimensions. According to this, it was seen that the incivility applied by the supervisors decreased the psychological resilience level of the employees. In this study, this effect was examined on the basis of dimensions, and suggestions were made to reduce workplace incivility and increase psychological capital.

Keywords

Supervisor Incivility, Co-worker Incivility, Psychological Capital

İşyeri Nezaketsizliğinin Psikolojik Sermaye Üzerine Etkisine İlişkin Bir Araştırma

Abstract

Bu çalışmada, işyeri nezaketsizliğinin psikolojik sermaye ve boyutları üzerine etkisini araştırmak amaçlanmıştır. İşyeri nezaketsizliği, yönetici ve iş arkadaşı tarafından uygulanan nezaketsizlik olarak ele alınmıştır. Bu amaçla Mersin ili ve Erdemli ilçesinde bulunan iki alışveriş merkezinin çalışanları üzerine anket uygulanmış ve 377 gözleme ulaşılmıştır. Elde edilen veriler SPSS kullanılarak frekans, güvenilirlik, geçerlilik, korelasyon ve regresyon analizleri ile test edilmiştir. Araştırma bulguları, işyeri nezaketsizliğinin psikolojik sermaye boyutlarından öz-yeterlilik, dayanıklılık ve iyimserlik boyutlarını negatif yönde etkilediğini ortaya koymuştur. En güçlü etki ise yönetici nezaketsizliği ile dayanıklılık boyutu arasında çıkmıştır. Buna göre özellikle yöneticiler tarafından uygulanan nezaketsizliğin çalışanların psikolojik dayanıklılık düzeyini azalttığı görülmüştür. Bu araştırmada, boyutlar bazında etki incelenerek işyeri nezaketsizliğinin azaltılması ve psikolojik sermayenin arttırılması ile ilgili öneriler sunulmuştur.

Keywords

Yönetici Nezaketsizliği, İş Arkadaşı Nezaketsizliği, Psikolojik Sermaye

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