Toplam Kalite Yönetiminin Ambideksterite Aracı Değişkeni ile Küçük ve Orta Ölçekli İşletmelerin Örgütsel Çevikliğine Olan Etkisi

Year 2025, Volume: 10 Issue: 28, 973 - 992, 31.10.2025

Musa Mansor , Ali Kurt

https://doi.org/10.25204/iktisad.1670340

Abstract

Bu makale, KOBİ'lerde örgütsel çeviklik üzerinde Toplam Kalite Yönetimi'nin (TKY) etkisini, ambideksterite tarafından aracılık edildiği şekliyle ele almaktadır. Farklı kademelerden 400 yöneticiden alınan veriler, SPSS ve AMOS kullanılarak yapısal denklem modellemesi kullanılarak analiz edilmiştir. Sonuçlar, TKY ilkelerinin (müşteri önceliği, optimizasyon ve sürekli artımlı kazanç) örgütsel çeviklik üzerinde doğrudan bir etkiye sahip olduğunu ve ambideksterite aracılık etmediğini göstermektedir. Bu çalışmanın amacı ve kapsamı, artan rekabet koşullarında önemli bir etkiye sahip olan toplam kalite yönetiminin kullanımı ile örgütsel çeviklik üzerindeki etkileri arasındaki ilişkiyi, ambideksterliğin aracılık rolüyle ortaya çıkarmaktır. Ayrıca sonuçları ortaya çıkarmak için sayısal verilerin toplanması ve analizine vurgu yapan nicel yaklaşım kullanılmıştır. Bulgular, TKY'nin çevikliğin bağımsız bir hızlandırıcısı olarak değerini vurgulamaktadır. Küçük ve orta ölçekli işletmeler (KOBİ'ler), çevrelere karşı dinamik tepkilerini iyileştirmek için TKY'nin stratejik kullanımını yapması daha uygun olacaktır. Diğer aracıları, ekolojik faktörleri ve daha genel örgütsel çevreleri incelemek için gelecekteki araştırmalara ihtiyaç vardır.

Keywords

Toplam Kalite Yönetimi , Organizasyonel Çeviklik , ambideksterite , İstanbul , KOBİ

Impact of Using TQM on Organizational Agility with the Mediator Role of Ambidexterity for SME’s

Abstract

This paper discusses the effect of Total Quality Management (TQM) on organizational agility in SMEs, as it is mediatized by ambidexterity. Data from 400 managers and supervisors were analyzed using SPSS and AMOS with structural equation modeling. Results show that TQM principles—customer orientation, optimization, and continuous incremental gain—have a direct effect on organizational agility and ambidexterity mediation did not apply. The aim and scope of this article is to uncover the relationship between the use of TQM, which has an important impact on the increasing competitive conditions, and the effects on organizational agility with the mediating role of ambidexterity. And used quantitative approach, which emphasizes the data collection and analysis of numerical data to uncover the results. The findings highlight the value of TQM as an independent accelerator of agility. Small and medium enterprises (SMEs) should make the strategic use of TQM to improve its dynamic responsiveness to environments. Future investigations are warranted to examine other mediators, ecological factors, and more general organizational environments.

Keywords

TQM , Organizational Agility , Ambidexterity , İstanbul , SME's

Ethical Statement

The study was approved by the Social and Human Sciences Ethics Committee Commission, Istanbul Aydın University, on 14 November 2024, with the reference number 2024/12.

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