A CRITICAL INCIDENT ANALYSIS OF PARENT-SCHOOL ADMINISTRATORS' CONFLICTS IN PRIMARY SCHOOLS

Metin Özsoy; Erkan Tabancalı

doi:10.55020/iojpe.1266450

EN

A CRITICAL INCIDENT ANALYSIS OF PARENT-SCHOOL ADMINISTRATORS' CONFLICTS IN PRIMARY SCHOOLS

Abstract

Examining the disputes that arise between parents, teachers, and students is the goal of this study. The study, which was carried out at the primary school level, where parent-child interaction is high, employed the critical incident analysis method. The typical sampling method was used to select participants for the study, and school principals were required to have at least 5 years of managerial experience. As a part of this research, interviews were conducted with 10 elementary school principals working in the Tuzla district of Istanbul. A semi-structured form, prepared by the researchers in consultation with experts, was used as a data collection tool. As a result of the interviews, themes were identified relating to "reasons of conflict," "conflict resolution methods," "end of conflict," and "impact and change of conflict." Effective communication, active listening, valuing others, seeking support, and displaying a firm stance were identified as conflict resolution methods. The conflicts affected school principals emotionally and influenced them to behave more professionally. The study's conclusions include that school principals should receive training in communication skills, have their legal standing reinforced, and become more professional. Given the critical importance of managing conflicts in educational settings, recommendations for researchers are offered.

Keywords

Critical incident analysis, conflicts, professionalization, effective communication.

Ethical Statement

This study was presented as an oral presentation at the Xth International Eurasian Educational Research Congress. Permission number 2022.12 (December 28, 2022) was obtained from the Yıldız Technical University Ethics Committee for the study. The researchers followed the research ethics guidelines. There is no potential conflict of interest between the authors.

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Details

Primary Language

English

Subjects

Other Fields of Education

Journal Section

Research Article

Authors

Metin Özsoy ^*
0000-0003-3548-4386
Türkiye

Erkan Tabancalı
0000-0001-7536-2696
Türkiye

Publication Date

March 31, 2024

Submission Date

March 16, 2023

Acceptance Date

March 10, 2024

Published in Issue

Year 2024 Volume: 13 Number: 1

DOI

https://doi.org/10.55020/iojpe.1266450

IZ

https://izlik.org/JA87ND53GU

APA

Özsoy, M., & Tabancalı, E. (2024). A CRITICAL INCIDENT ANALYSIS OF PARENT-SCHOOL ADMINISTRATORS’ CONFLICTS IN PRIMARY SCHOOLS. International Online Journal of Primary Education, 13(1), 78-92. https://doi.org/10.55020/iojpe.1266450

AMA

1.Özsoy M, Tabancalı E. A CRITICAL INCIDENT ANALYSIS OF PARENT-SCHOOL ADMINISTRATORS’ CONFLICTS IN PRIMARY SCHOOLS. Int. Online J. Prim. Educ. 2024;13(1):78-92. doi:10.55020/iojpe.1266450

Chicago

Özsoy, Metin, and Erkan Tabancalı. 2024. “A CRITICAL INCIDENT ANALYSIS OF PARENT-SCHOOL ADMINISTRATORS’ CONFLICTS IN PRIMARY SCHOOLS”. International Online Journal of Primary Education 13 (1): 78-92. https://doi.org/10.55020/iojpe.1266450.

EndNote

Özsoy M, Tabancalı E (March 1, 2024) A CRITICAL INCIDENT ANALYSIS OF PARENT-SCHOOL ADMINISTRATORS’ CONFLICTS IN PRIMARY SCHOOLS. International Online Journal of Primary Education 13 1 78–92.

IEEE

[1]M. Özsoy and E. Tabancalı, “A CRITICAL INCIDENT ANALYSIS OF PARENT-SCHOOL ADMINISTRATORS’ CONFLICTS IN PRIMARY SCHOOLS”, Int. Online J. Prim. Educ., vol. 13, no. 1, pp. 78–92, Mar. 2024, doi: 10.55020/iojpe.1266450.

ISNAD

Özsoy, Metin - Tabancalı, Erkan. “A CRITICAL INCIDENT ANALYSIS OF PARENT-SCHOOL ADMINISTRATORS’ CONFLICTS IN PRIMARY SCHOOLS”. International Online Journal of Primary Education 13/1 (March 1, 2024): 78-92. https://doi.org/10.55020/iojpe.1266450.

JAMA

1.Özsoy M, Tabancalı E. A CRITICAL INCIDENT ANALYSIS OF PARENT-SCHOOL ADMINISTRATORS’ CONFLICTS IN PRIMARY SCHOOLS. Int. Online J. Prim. Educ. 2024;13:78–92.

MLA

Özsoy, Metin, and Erkan Tabancalı. “A CRITICAL INCIDENT ANALYSIS OF PARENT-SCHOOL ADMINISTRATORS’ CONFLICTS IN PRIMARY SCHOOLS”. International Online Journal of Primary Education, vol. 13, no. 1, Mar. 2024, pp. 78-92, doi:10.55020/iojpe.1266450.

Vancouver

1.Metin Özsoy, Erkan Tabancalı. A CRITICAL INCIDENT ANALYSIS OF PARENT-SCHOOL ADMINISTRATORS’ CONFLICTS IN PRIMARY SCHOOLS. Int. Online J. Prim. Educ. 2024 Mar. 1;13(1):78-92. doi:10.55020/iojpe.1266450

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Abstract

A CRITICAL INCIDENT ANALYSIS OF PARENT-SCHOOL ADMINISTRATORS' CONFLICTS IN PRIMARY SCHOOLS

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