Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana

Volume: 3 Number: 4 December 1, 2013
  • Edem Max Azila-gbettor
  • Simon Mesa Kwodjo Avorga
  • Lydia Sylvia Danku
  • Eli Ayawo Atatsi
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Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana

Abstract

This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987) typology of servicescape. A descriptive univariate analysis was applied for the study. Based on 233 usable questionnaires retrieved from respondents, the study indicates a strong link between physical environment and quality healthcare delivery and the choice of healthcare facility. It is there by recommended that improvement in quality service delivery may be better served and improved by improving the servicescape/physical element in the services mix.

Keywords

Details

Primary Language

English

Subjects

-

Journal Section

-

Authors

Edem Max Azila-gbettor This is me

Simon Mesa Kwodjo Avorga This is me

Lydia Sylvia Danku This is me

Eli Ayawo Atatsi This is me

Publication Date

December 1, 2013

Submission Date

December 1, 2013

Acceptance Date

-

Published in Issue

Year 2013 Volume: 3 Number: 4

IZ

https://izlik.org/JA75GC92ZH

Cite

RIS / Bibtex
APA
Azila-gbettor, E. M., Avorga, S. M. K., Danku, L. S., & Atatsi, E. A. (2013). Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. International Review of Management and Marketing, 3(4), 153-163. https://izlik.org/JA75GC92ZH
AMA
1.Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA. Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. IRMM. 2013;3(4):153-163. https://izlik.org/JA75GC92ZH
Chicago
Azila-gbettor, Edem Max, Simon Mesa Kwodjo Avorga, Lydia Sylvia Danku, and Eli Ayawo Atatsi. 2013. “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”. International Review of Management and Marketing 3 (4): 153-63. https://izlik.org/JA75GC92ZH.
EndNote
Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA (December 1, 2013) Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. International Review of Management and Marketing 3 4 153–163.
IEEE
[1]E. M. Azila-gbettor, S. M. K. Avorga, L. S. Danku, and E. A. Atatsi, “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”, IRMM, vol. 3, no. 4, pp. 153–163, Dec. 2013, [Online]. Available: https://izlik.org/JA75GC92ZH
ISNAD
Azila-gbettor, Edem Max - Avorga, Simon Mesa Kwodjo - Danku, Lydia Sylvia - Atatsi, Eli Ayawo. “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”. International Review of Management and Marketing 3/4 (December 1, 2013): 153-163. https://izlik.org/JA75GC92ZH.
JAMA
1.Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA. Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. IRMM. 2013;3:153–163.
MLA
Azila-gbettor, Edem Max, et al. “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”. International Review of Management and Marketing, vol. 3, no. 4, Dec. 2013, pp. 153-6, https://izlik.org/JA75GC92ZH.
Vancouver
1.Edem Max Azila-gbettor, Simon Mesa Kwodjo Avorga, Lydia Sylvia Danku, Eli Ayawo Atatsi. Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. IRMM [Internet]. 2013 Dec. 1;3(4):153-6. Available from: https://izlik.org/JA75GC92ZH