Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana

Cilt: 3 Sayı: 4 1 Aralık 2013
  • Edem Max Azila-gbettor
  • Simon Mesa Kwodjo Avorga
  • Lydia Sylvia Danku
  • Eli Ayawo Atatsi
International Review of Management and Marketing Kapak
International Review of Management and Marketing
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Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana

Abstract

This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987) typology of servicescape. A descriptive univariate analysis was applied for the study. Based on 233 usable questionnaires retrieved from respondents, the study indicates a strong link between physical environment and quality healthcare delivery and the choice of healthcare facility. It is there by recommended that improvement in quality service delivery may be better served and improved by improving the servicescape/physical element in the services mix.

Keywords

Ayrıntılar

Birincil Dil

İngilizce

Konular

-

Bölüm

-

Yazarlar

Edem Max Azila-gbettor Bu kişi benim

Simon Mesa Kwodjo Avorga Bu kişi benim

Lydia Sylvia Danku Bu kişi benim

Eli Ayawo Atatsi Bu kişi benim

Yayımlanma Tarihi

1 Aralık 2013

Gönderilme Tarihi

1 Aralık 2013

Kabul Tarihi

-

Yayımlandığı Sayı

Yıl 2013 Cilt: 3 Sayı: 4

IZ

https://izlik.org/JA75GC92ZH

Kaynak Göster

RIS / Bibtex
APA
Azila-gbettor, E. M., Avorga, S. M. K., Danku, L. S., & Atatsi, E. A. (2013). Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. International Review of Management and Marketing, 3(4), 153-163. https://izlik.org/JA75GC92ZH
AMA
1.Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA. Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. IRMM. 2013;3(4):153-163. https://izlik.org/JA75GC92ZH
Chicago
Azila-gbettor, Edem Max, Simon Mesa Kwodjo Avorga, Lydia Sylvia Danku, ve Eli Ayawo Atatsi. 2013. “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”. International Review of Management and Marketing 3 (4): 153-63. https://izlik.org/JA75GC92ZH.
EndNote
Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA (01 Aralık 2013) Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. International Review of Management and Marketing 3 4 153–163.
IEEE
[1]E. M. Azila-gbettor, S. M. K. Avorga, L. S. Danku, ve E. A. Atatsi, “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”, IRMM, c. 3, sy 4, ss. 153–163, Ara. 2013, [çevrimiçi]. Erişim adresi: https://izlik.org/JA75GC92ZH
ISNAD
Azila-gbettor, Edem Max - Avorga, Simon Mesa Kwodjo - Danku, Lydia Sylvia - Atatsi, Eli Ayawo. “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”. International Review of Management and Marketing 3/4 (01 Aralık 2013): 153-163. https://izlik.org/JA75GC92ZH.
JAMA
1.Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA. Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. IRMM. 2013;3:153–163.
MLA
Azila-gbettor, Edem Max, vd. “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”. International Review of Management and Marketing, c. 3, sy 4, Aralık 2013, ss. 153-6, https://izlik.org/JA75GC92ZH.
Vancouver
1.Edem Max Azila-gbettor, Simon Mesa Kwodjo Avorga, Lydia Sylvia Danku, Eli Ayawo Atatsi. Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. IRMM [Internet]. 01 Aralık 2013;3(4):153-6. Erişim adresi: https://izlik.org/JA75GC92ZH