Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia

Volume: 5 Number: 2 June 1, 2015
  • Sultan O. Almarshad
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Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia

Abstract

The literature suggests a strong relationship between municipal awareness and citizen satisfaction. This study aims at examining the determinants of municipal awareness, and their impacts on citizen satisfaction. The model of this study was validated in the context of the kingdom of Saudi Arabia with 250 inhabitants in the region of Northern Borders. The study data is collected and processed using exploratory and confirmatory analysis, based on survey methods and structural equations. The results revealed a positive association between municipal awareness and citizen satisfaction. Overall, findings suggest that knowledge, discussion, participation and learning about municipal achievements, as indicators of municipal awareness, affect citizen satisfaction with the quality of the municipal services.

Keywords

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Primary Language

English

Subjects

-

Journal Section

-

Authors

Sultan O. Almarshad This is me

Publication Date

June 1, 2015

Submission Date

June 1, 2015

Acceptance Date

-

Published in Issue

Year 2015 Volume: 5 Number: 2

IZ

https://izlik.org/JA43RM34TF

Cite

RIS / Bibtex
APA
Almarshad, S. O. (2015). Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia. International Review of Management and Marketing, 5(2), 94-101. https://izlik.org/JA43RM34TF
AMA
1.Almarshad SO. Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia. IRMM. 2015;5(2):94-101. https://izlik.org/JA43RM34TF
Chicago
Almarshad, Sultan O. 2015. “Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia”. International Review of Management and Marketing 5 (2): 94-101. https://izlik.org/JA43RM34TF.
EndNote
Almarshad SO (June 1, 2015) Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia. International Review of Management and Marketing 5 2 94–101.
IEEE
[1]S. O. Almarshad, “Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia”, IRMM, vol. 5, no. 2, pp. 94–101, June 2015, [Online]. Available: https://izlik.org/JA43RM34TF
ISNAD
Almarshad, Sultan O. “Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia”. International Review of Management and Marketing 5/2 (June 1, 2015): 94-101. https://izlik.org/JA43RM34TF.
JAMA
1.Almarshad SO. Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia. IRMM. 2015;5:94–101.
MLA
Almarshad, Sultan O. “Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia”. International Review of Management and Marketing, vol. 5, no. 2, June 2015, pp. 94-101, https://izlik.org/JA43RM34TF.
Vancouver
1.Sultan O. Almarshad. Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia. IRMM [Internet]. 2015 Jun. 1;5(2):94-101. Available from: https://izlik.org/JA43RM34TF