The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France

Volume: 5 Number: 4 December 1, 2015
  • Maria Rubtsova
  • Elena Kapustkina
  • Ruben Karapetyan
  • Ivan Kovalev
  • Sergey Rasskazov
International Review of Management and Marketing Cover
International Review of Management and Marketing
PDF Download
EN

The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France

Abstract

The performance measuring of the English everyday use of the front-line personnel remains an important topic of theoretical and practical study. Using a method of participant observation, the authors compared the St. Petersburg business environment with two cities in Spain (Madrid, Girona) and one in France (Perpignan). The observers carried out 64 visits in four cities. The sampling method is a convenience sample. The research in Spain and France was carried out in March-April, June-August 2014 and in Russia in June-July 2015. The observers checked how the front-line staff performed business communication in English. The authors draw conclusion that St. Petersburg demonstrates the worst results in the front-line interaction in English.

Keywords

Details

Primary Language

English

Subjects

-

Journal Section

-

Authors

Maria Rubtsova This is me

Elena Kapustkina This is me

Ruben Karapetyan This is me

Ivan Kovalev This is me

Sergey Rasskazov This is me

Publication Date

December 1, 2015

Submission Date

December 1, 2015

Acceptance Date

-

Published in Issue

Year 2015 Volume: 5 Number: 4

IZ

https://izlik.org/JA67XD48WM

Cite

RIS / Bibtex
APA
Rubtsova, M., Kapustkina, E., Karapetyan, R., Kovalev, I., & Rasskazov, S. (2015). The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. International Review of Management and Marketing, 5(4), 253-258. https://izlik.org/JA67XD48WM
AMA
1.Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S. The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. IRMM. 2015;5(4):253-258. https://izlik.org/JA67XD48WM
Chicago
Rubtsova, Maria, Elena Kapustkina, Ruben Karapetyan, Ivan Kovalev, and Sergey Rasskazov. 2015. “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”. International Review of Management and Marketing 5 (4): 253-58. https://izlik.org/JA67XD48WM.
EndNote
Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S (December 1, 2015) The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. International Review of Management and Marketing 5 4 253–258.
IEEE
[1]M. Rubtsova, E. Kapustkina, R. Karapetyan, I. Kovalev, and S. Rasskazov, “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”, IRMM, vol. 5, no. 4, pp. 253–258, Dec. 2015, [Online]. Available: https://izlik.org/JA67XD48WM
ISNAD
Rubtsova, Maria - Kapustkina, Elena - Karapetyan, Ruben - Kovalev, Ivan - Rasskazov, Sergey. “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”. International Review of Management and Marketing 5/4 (December 1, 2015): 253-258. https://izlik.org/JA67XD48WM.
JAMA
1.Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S. The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. IRMM. 2015;5:253–258.
MLA
Rubtsova, Maria, et al. “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”. International Review of Management and Marketing, vol. 5, no. 4, Dec. 2015, pp. 253-8, https://izlik.org/JA67XD48WM.
Vancouver
1.Maria Rubtsova, Elena Kapustkina, Ruben Karapetyan, Ivan Kovalev, Sergey Rasskazov. The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. IRMM [Internet]. 2015 Dec. 1;5(4):253-8. Available from: https://izlik.org/JA67XD48WM