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The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France

Year 2015, Volume: 5 Issue: 4, 253 - 258, 01.12.2015

Maria Rubtsova Elena Kapustkina Ruben Karapetyan Ivan Kovalev Sergey Rasskazov

Abstract

The performance measuring of the English everyday use of the front-line personnel remains an important topic of theoretical and practical study. Using a method of participant observation, the authors compared the St. Petersburg business environment with two cities in Spain (Madrid, Girona) and one in France (Perpignan). The observers carried out 64 visits in four cities. The sampling method is a convenience sample. The research in Spain and France was carried out in March-April, June-August 2014 and in Russia in June-July 2015. The observers checked how the front-line staff performed business communication in English. The authors draw conclusion that St. Petersburg demonstrates the worst results in the front-line interaction in English.

Keywords

Front-Line Staff Performance Business Communication in English Assessment

Year 2015, Volume: 5 Issue: 4, 253 - 258, 01.12.2015

Maria Rubtsova Elena Kapustkina Ruben Karapetyan Ivan Kovalev Sergey Rasskazov

Abstract

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Details

Other ID JA73YN59NG
Authors

Maria Rubtsova This is me

Elena Kapustkina This is me

Ruben Karapetyan This is me

Ivan Kovalev This is me

Sergey Rasskazov This is me

Publication Date December 1, 2015
Published in Issue Year 2015 Volume: 5 Issue: 4

Cite

APA Rubtsova, M., Kapustkina, E., Karapetyan, R., … Kovalev, I. (2015). The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. International Review of Management and Marketing, 5(4), 253-258.
AMA Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S. The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. IRMM. December 2015;5(4):253-258.
Chicago Rubtsova, Maria, Elena Kapustkina, Ruben Karapetyan, Ivan Kovalev, and Sergey Rasskazov. “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”. International Review of Management and Marketing 5, no. 4 (December 2015): 253-58.
EndNote Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S (December 1, 2015) The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. International Review of Management and Marketing 5 4 253–258.
IEEE M. Rubtsova, E. Kapustkina, R. Karapetyan, I. Kovalev, and S. Rasskazov, “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”, IRMM, vol. 5, no. 4, pp. 253–258, 2015.
ISNAD Rubtsova, Maria et al. “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”. International Review of Management and Marketing 5/4 (December2015), 253-258.
JAMA Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S. The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. IRMM. 2015;5:253–258.
MLA Rubtsova, Maria et al. “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”. International Review of Management and Marketing, vol. 5, no. 4, 2015, pp. 253-8.
Vancouver Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S. The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. IRMM. 2015;5(4):253-8.