The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France

Cilt: 5 Sayı: 4 1 Aralık 2015
  • Maria Rubtsova
  • Elena Kapustkina
  • Ruben Karapetyan
  • Ivan Kovalev
  • Sergey Rasskazov
International Review of Management and Marketing Kapak
International Review of Management and Marketing
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The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France

Abstract

The performance measuring of the English everyday use of the front-line personnel remains an important topic of theoretical and practical study. Using a method of participant observation, the authors compared the St. Petersburg business environment with two cities in Spain (Madrid, Girona) and one in France (Perpignan). The observers carried out 64 visits in four cities. The sampling method is a convenience sample. The research in Spain and France was carried out in March-April, June-August 2014 and in Russia in June-July 2015. The observers checked how the front-line staff performed business communication in English. The authors draw conclusion that St. Petersburg demonstrates the worst results in the front-line interaction in English.

Keywords

Ayrıntılar

Birincil Dil

İngilizce

Konular

-

Bölüm

-

Yazarlar

Maria Rubtsova Bu kişi benim

Elena Kapustkina Bu kişi benim

Ruben Karapetyan Bu kişi benim

Ivan Kovalev Bu kişi benim

Sergey Rasskazov Bu kişi benim

Yayımlanma Tarihi

1 Aralık 2015

Gönderilme Tarihi

1 Aralık 2015

Kabul Tarihi

-

Yayımlandığı Sayı

Yıl 2015 Cilt: 5 Sayı: 4

IZ

https://izlik.org/JA67XD48WM

Kaynak Göster

RIS / Bibtex
APA
Rubtsova, M., Kapustkina, E., Karapetyan, R., Kovalev, I., & Rasskazov, S. (2015). The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. International Review of Management and Marketing, 5(4), 253-258. https://izlik.org/JA67XD48WM
AMA
1.Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S. The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. IRMM. 2015;5(4):253-258. https://izlik.org/JA67XD48WM
Chicago
Rubtsova, Maria, Elena Kapustkina, Ruben Karapetyan, Ivan Kovalev, ve Sergey Rasskazov. 2015. “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”. International Review of Management and Marketing 5 (4): 253-58. https://izlik.org/JA67XD48WM.
EndNote
Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S (01 Aralık 2015) The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. International Review of Management and Marketing 5 4 253–258.
IEEE
[1]M. Rubtsova, E. Kapustkina, R. Karapetyan, I. Kovalev, ve S. Rasskazov, “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”, IRMM, c. 5, sy 4, ss. 253–258, Ara. 2015, [çevrimiçi]. Erişim adresi: https://izlik.org/JA67XD48WM
ISNAD
Rubtsova, Maria - Kapustkina, Elena - Karapetyan, Ruben - Kovalev, Ivan - Rasskazov, Sergey. “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”. International Review of Management and Marketing 5/4 (01 Aralık 2015): 253-258. https://izlik.org/JA67XD48WM.
JAMA
1.Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S. The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. IRMM. 2015;5:253–258.
MLA
Rubtsova, Maria, vd. “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”. International Review of Management and Marketing, c. 5, sy 4, Aralık 2015, ss. 253-8, https://izlik.org/JA67XD48WM.
Vancouver
1.Maria Rubtsova, Elena Kapustkina, Ruben Karapetyan, Ivan Kovalev, Sergey Rasskazov. The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. IRMM [Internet]. 01 Aralık 2015;5(4):253-8. Erişim adresi: https://izlik.org/JA67XD48WM